Sales Customer Service

Joann Kane

**** ***** *****, ***********, ** ****7 ● 908-***-**** ● *****.***********@*****.***

Employment History:

NJ Department of Labor and Workforce Development, July 2015 to present

One Stop Career Center, Somerville NJ

Customer Service, Front Desk

Computer inquiries and data entry, dissemination of information, Calendar Coordination (Workshops, Orientations and Counseling appointments), Phone answering and forwarding of calls, Customer/Client assistance, Security to ensure compliance with all procedures.

NJ Department of Labor, Sept. 2012 to June 2014

Division of Vocational Rehabilitation, Somerville, NJ

Receptionist

Operated telephone switchboard to answer calls, provide information, take messages and schedule appointments. Directed incoming phone calls. Resolved complaints from clients, the public, visitors and customers. Provided information about establishment such as office locations and services provided. Operated copiers, fax machines, printers and phones. Greeted vendors, customers, job applicants, staff and visitors. Signed in and directed visitors. Recorded and distributed phone messages. Prepared outgoing mail. Sorted and distributed internal office mail. Performed data entry. Maintained visitor log.

Borough of Somerville, Somerville, NJ June 2002 to Apr. 2010

Deputy Court Administrator

Secured information for judges. Prepared docket of cases to be called. Prepared and issued court orders, including probation orders, release documentation, sentencing information and summonses. Explained court procedures or forms to parties in cases and the general public. Answered the public's questions about court records and procedures. Recorded case dispositions and court orders. Recorded defendants' pleas, when necessary. Collected court fees or fines and recorded amounts collected. Ensured legal documents adhered to laws and court procedures. Met with judges, lawyers, police and social agency officials. Assisted other court personnel with case management activities. Maintained knowledge of court/legal terminology, laws, policies and judicial processes.

Dime Savings Bank, Elmwood Park, NJ May 1998 to May 2000

Branch Manager, AVP

Directed financial activities and workers in a branch. Maintained knowledge of all branch operations, such as paying transactions, receiving transactions, regulatory compliance, company policy and company procedure. Coached sales and service staff. Built and maintained customer relationships. Worked directly with individual customers. Built and maintained relationships with other businesses. Provided assistance with customer problems. Networked to find and attract new business. Prepared financial reports as required by law and company policy. Prepared regulatory reports as required by law and company policy. Made improvements to the branch including: Training and mentoring the sales staff. My accomplishments included: Completed procedures for Y2K emergency preparedness.

Corestates Bank, Whippany, NJ Sept. 1994 to May 1998

Assistant Branch Bank Manager, Branch Conversion Specialist

Directed financial activities and workers in a branch. Directed financial activities for a branch bank. Maintained knowledge of all branch operations, such as paying transactions, receiving transactions, regulatory compliance, company policy and company procedure. Coached sales and service staff. Built and maintained customer relationships. Worked directly with individual customers. Enhanced sales and service at the branch. Provided assistance with customer problems. Oversaw cash flow. Oversaw flow of non-cash financial instruments, such as loans, certificates of deposit and rate agreements. Promoted and sold financial products. My accomplishments included: Branch Conversion Specialist. When Corestates was acquiring new out of state Banks, I would go to the locations to convert them to the Corestates systems and train the new staff in our policies and procedures.

Collective Federal Savings Bank, Beach Haven, NJ Dec. 1986 to May 1991

Branch Manager, Training Specialist

Directed financial activities and workers in a branch. Maintained knowledge of all branch operations, such as receiving transactions, regulatory compliance, company policy and company procedure. Coached sales and service staff. Built and maintained customer relationships. Built and maintained relationships with other businesses. Provided assistance with customer problems. Oversaw flow of non-cash financial instruments, such as loans, bonds, certificates of deposit and rate agreements. Networked to find and attract new business. Promoted and sold financial products. Prepared financial reports as required by law and company policy. Made improvements to the branch including: Developed Branch into a training center for other supervisors and managers. Ran training courses for positions from tellers up to regional managers. My accomplishments included: I was the first person in the then sixty-five year history of the Bank to receive a perfect branch audit and subsequently a second perfect audit. This led to additional responsibilities to help train new management personnel and fine tune routines for existing management.

Skills:

Documentation, FORMS, Legal, Personnel, Police, Policy Analysis, Speechwriting, Cash Flow, Conversion, Financial, Mentoring, Receiving, Sales, Year 2000, Bonds, Customer Relations, Data Entry, Fax, Microsoft Mail, Microsoft Office, Photocopier, Printers, Telephone Skills

Education:

Kean College of New Jersey, NJ

Bachelor of Arts: English

Course Work Completed: Speech, Theater, Media, Honors: Dean's List, GPA : 3.33

Volunteer Activities:

Boy Scout Leader 1986 - 1994

Committee leadership positions

Trainer

Treasurer

Chaplin (Awarded Medal by Bishop of Trenton for outstanding service to youth)

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