Customer Service Representative
Resume:
LATANYIA ALLISON
** ***** ****** ******, **** *05A
Lynn, MA 01901
*****.*******@*****.***
OBJECTIVE
Dedicated Customer Service Representative motivated to maintain customers satisfaction and contribute to the company's success
EXPERIENCE
Action for Boston Community Development
Fuel Assistance Program / November 6, 2011 – June 6, 2012
Assist low-income families with heating their homes
Register home-owners and renters for fuel assistance
Help families winterize their homes against the cold
Assist families in qualifying with the proper documentation for the program
Assist families in better educating themselves thru the various other ABCD programs
Neighborhood Assistance Corporation of America
Human Resource Generalist / February 2011- October 2011
Monitor staff training being completed on a timely basis.
Data systems management.
Prepares separation notices and letters.
Notifies employees of changes in benefits.
Oak N’ Spruce Resort
Assistant Director of Activities May 2010 – September 2010
Worked as a team member. Resolved issues and shared benefits of new technology. Expressed appreciation and invited guests to return to the resort. Managed quality communication, customer support and product representation for each guest. Worked under strict deadlines and responded to service requests and emergency call out.
This was a seasonal position and when the season was over I decided not to return to the area.
EDUCATION
Berkshire Training and Employment Program
High School Equivalent degree 1991
Microsoft Suite 2014
Strong organizational skills, data collection, data entry, filing, scheduling, speaking, telecommunication skills, active listening skills, sharp problem solver, time management, computer proficient, courteous demeanor, energetic work attitude, adaptive team player
AWARDS AND ACKNOWLEDGEMENTS
Received the top honor of the highest score for my G.E.D. class circa 91’ Was honored for outstanding customer appreciation from the participants of the Fuel Assistance Program from the South End Neighborhood Action Program (SNAP).
Have been a member in good standing of the Concord Baptist Church formerly of the South End, now located in Milton, Mass.
A former member of The Garthenia Beal Choir.
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