Sr Business Analyst/
Resume:
Summary
** ***** ** ** ********** as business analyst with extensive knowledge in Healthcare domain.
Extensive knowledge in Business Analysis & Requirement Gathering
Strong domain knowledge with expert communication, team interaction and presentation skills
Hands on experience in preparing Business Requirement document, Estimation Work book and Test Result summary
Proficient in Full Software Life cycle from Requirement Elicitation, Estimation, Test Planning till Implementation.
Possess excellent interpersonal, communication and organizational skills with proven abilities in team management, customer relationship management and planning.
Ability to learn & acquire new skills within short time scales, adapt to rapidly changing work practices and build and maintain excellent working relationships with colleagues.
Worked on various tools, domains and roles in the tenure with excellent feedback all over.
Strong knowledge in scrum framework agile methodology with exposure to various agile key terminology like backlog grooming, Release, Product backlog, Sprint backlog, Epic, User story, Recalibrate stories, Iteration/Sprint and Cadence
Conducted extensive Work Product reviews for requirements with challenging larger group of reviewers.
Exceptional ability to maintain and build client relationships, able to comfortably converse with all facets in the client’s organization [Medicare; Commercial; Medical Management – in Health Care]
Define Business Process; identify the risk, doing risk analysis and providing baseline acceptance criteria and deliverables.
Adept in providing Analytical Support to key business Applications /solutions
Project Management, Project Schedule, Project Tracking and Team Management
Translating business specifications into requirements for product development
Trained in Big Data concepts : Mark Logic
TECHNICAL SKILLS
FUNCTIONAL
TECHNOLOGY
Requirements gathering and analysis
Implementing business rules and business functions
Strong analytical skills
Good written and verbal communication
Coming up with proposal or suggestions for process improvements.
Rational Requisite Pro, Rational Clear case
MS Projects, Visio, Excel
Languages – Java, VB
Technologies – UNIX shell script, Java, J2EE, C, C++, Visual Basic 6.0, HTML, JDK, JSP, Java Script, XML
Databases – MS SQL Server, Oracle
Operating systems – UNIX, Windows 2000, Windows 95/98/XP,
MS-DOS
Projects Handled
Project – 1
Project Title
Abbott Laboratories
Duration
Sept 2015 – Till Date
Role
Senior Business System Analyst
CLIENT DESCRIPTION:
Abbott Laboratories – Life Science
Abbott Diagnostics offers a broad range of innovative instrument systems and tests for hospitals, reference labs, molecular labs, blood banks, physician offices and clinics. With more than 22,000 customers in more than 100 countries, Abbott's diagnostic products offer customers automation, convenience, bedside testing, cost effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science through the company's commitment to improving patient care and lowering costs.
ROLES AND RESPONSIBILITIES:
Drive and spearhead Business discussions with stake holders for the Global Business intelligence reporting needs.
Document the current strategy and data dictionary and create presentations for new plants (Ireland) reporting needs.
Conduct workshop among the business owners and users for the reports and make the audience understand the current Supply Chain and Manufacturing (SCM) data held within Global BI data warehouse for reporting and analytics
Interact with the business users to retrieve the new set of requirements for their plants.
Gather data requirements for Global BI reports on various topics – Demand & Supply; Purchase Order; Supply Chain & Vendor; Process Order; Inventory management.
Project – 2
Project Title
CVS Caremark
Duration
March 2015 – August 2015
Role
Business SME
CLIENT DESCRIPTION:
CVS Caremark – acts as (PBM) Pharmacy benefit management for various services like as follows
1.Benefit Administration
2.Eligibility Administration
3.Pharmacy Network Administration
4.Mail Pharmacy Operations
5.Claims Adjudication
6.Member Services
7.Manufacturer Contracting
8.Patient Assistance Program
ROLES AND RESPONSIBILITIES:
Drive and spearhead Business discussions with stake holders from Both CVS and Aetna/Coventry perspective, identify gaps in implementation during such discussions, highlight to management if the efforts required from such discussions increase Testing effort, distill the information from such discussions to meaningful orientation to the Testing team and on board them, assist in test bed preparation in adherence with requirements, assist in SME reviews with tester and CVS /Aetna/Coventry SME.
Overall SME and not just key holed into Clinical areas – should have knowledge and aptitude for Plan and Benefits, and Business Integration Testing phases as well and support existing Clinical SMEs in the team.
Understand Coventry Migration and 2016 Welcome season implementation as a whole and capture requirements and customize test scenarios based on it in collaboration with tester.
Create Test strategy and design for overall client and obtain signoff from stake holders.
Review Benefit Matrices, Client Specific Test bed and standard Test bed for business scenarios coverage
Interact with the business users and capture the business process
Provide Business solutions to the Testing Team and provide training to the testing team to carry out effective testing.
Review the test scenarios created by test analyst to make sure of comprehensive coverage.
Support testing activities- support test analyst in understanding validation rules and carry out second level of validation. (first level of validation will be done by Test analyst)
Prioritize defects/ validate defects- defects identified by test analyst needs to be validated and confirmed so that test analyst would follow defect management process. Engages in defect triage meetings and facilitates these meetings along with test analyst to closure.
Review Test Coverage for each LOB
Ensures test results meet the needs of business users and other key stakeholders
Obtains sign off of test results from business users.
Becomes a functional Practitioner for the assigned lines of business and associated tools and processes.
Identify areas of automation based on manual efforts in the current process and guide automation / tools team for requirements.
Project – 3
Project Title
United Health Group
Duration
June 2014 – March 2015
Role
Business Analyst
CLIENT DESCRIPTION:
United Health Group – Optum Rx deals with the specialized pharmacy prescription drugs.
ROLES AND RESPONSIBILITIES:
To create and execute specific deliverables and activities as part of a team assigned to a business-sponsored IT project.
To own the definition and maintenance of the business requirements and the Requirements Traceability Matrix.
To be part of the Project Assessment Team, Project Team, or Project Close-Out Team.
To report to a Project Manager for the life of a project.
With a comprehensive knowledge of APLC processes, tools, and training standards she is involved in Recovering current application design, identifying requirements gathering plan, establishing requirements traceability and defining user interface approach, submitting change requests as necessary and assists in the impact analysis of submitted change requests while adhering to the SOX Audit/Compliance.
Project Planning and Controlling along with Task allocation including Status Tracking
To create requirement specification documentation for reporting needs and data requirement specification document for all the manufacturer reports.
Project - 3
Project Title
CATS
Duration
Jan 2011 – May 2014
Role
Program Delivery – Business Analyst
PROJECT DESCRIPTION:
CATS deals with capturing and tracking all Complaint and Appeal. It helps in automating the Complaints and Appeals process through resolution according to regulatory requirements, and assists the company in initiating business process improvements. CATS is a tool to assist CATS users in satisfying compliance requirements.
Customer Service Professionals (CSPs) will continue to receive and address Complaints and Appeals as outlined in their online references (MSW, TARGET, ASD). The Customer Resolution Team (CRT’s) has been established to process those Complaints and Appeals that cannot be resolved by CSP’s.
Customer Resolution Team members (CRTs) have the responsibility to monitor the Complaints and Appeals process through resolution using CATS, which provides them with:
An automatic flow of Complaints and Appeals from the Target and Member Services Workflow systems into their own online Work List
The ability to enter Complaints and Appeals from outside sources
The ability to forward the Complaints or Appeals to other departments for investigation and/or resolution
The ability to track the life of the Complaint or Appeal
The ability to send system-generated letters to the customer who initiated the Complaint or Appeal.
ROLES AND RESPONSIBILITIES:
Create and execute specific deliverables and activities as part of a team assigned to a business-sponsored IT project.
Owned the definition and maintenance of the business requirements and the Requirements Traceability Matrix.
Part of the Project Assessment Team, Project Team, or Project Close-Out Team.
Reported indirectly to a Project Manager for the life of a project.
With a comprehensive knowledge of APLC processes, tools, and training standards; assist in the impact analysis of submitted change requests while adhering to the SOX Audit/Compliance.
Project Planning and Controlling along with Task allocation including Status Tracking
Preparing L2 and Lockdown estimates, includes effort estimate of all functional modules.
Prepares and conducts requirements gathering
Documents, reviews and prioritizes application requirements
Establishes and defines user interaction approach
Software Requirements Specification including High-level Design and Traceability Matrix.
Function point analysis
Rational Requisite Pro, VSS tool, Rational Requisite Pro, Rational Clearquest, Clearcase, Planview and Prolite to review the project activities to meet the required Quality Standards.
Project – 4
Project Title
Aetna
Duration
Oct 2010 – Dec 2010
Role
Program Delivery Associate Project Manager
PROJECT DESCRIPTION:
This involves the process to be followed in Aetna APLC process. And maintain the list of items ready for the PQA audit.
ROLES AND RESPONSIBILITIES:
Involved in the complete Aetna APLC process with the responsibilities of assisting the project managers with the time sheet allocations for the resources
Track the different processes for each phase in the APLC process (7 phases – starting from requirements till production checkout’s and warranty period)
Performed different task with the process tools in Aetna and performed
PQA audits for each project to follow the standards of Aetna APLC process.
Project - 5
Project Title
Daman - health insurance company – United Arabs Emirates
Duration
Jan 2010 – Oct 2010
Role
Project Lead
PROJECT DESCRIPTION:
Daman intended to offer Online Services to its customers by web enabling their core systems and had defined an internet strategy to augment its service delivery capabilities in line with changing customer expectations in the areas of quality, convenience and responsiveness. Daman believes that investment in developing online services in a rapidly growing internet market in the UAE would help it gain a competitive advantage and would enable it expand its business and achieve higher customer retention.
ROLES AND RESPONSIBILITIES:
Involved in translating functional requirements into technical requirements for the development team and identifying non – feasible requirements, in conjunction with the development team.
Assessed Daman’s technical environment and was involved in designing and developing SOA based development framework in consultation with Daman Architecture group
Assessed critical technical choices; specifying technical requirements and constraints for design and implementation for the enhancement modules.
Involved in the process management and conducted many events which involved in improvising all the process steps inside the project. .
Release coordination activities like preparation of Delivery notes, as well as release activities like coordination of release of build to onsite and internal QA team.
Contributed towards creation and deployment of the content for Daman website using OpenCMS management system.
Provide knowledge transition to new joiners and supporting them through initial stages and Resolve technical issues faced by team members.
Project - 6
Project Title
Daman
Duration
Nov 2009 to Jan 2010
Role
Project Lead
PROJECT DESCRIPTION:
The projects for Daman - National Health Insurance Company dealt to transform their business model and processes, create operational efficiencies, and increase their market share by changing the way their insurance policies are subscribed to, processed, and updated.
ROLES AND RESPONSIBILITIES:
Requirements gathering, Analysis
Create project estimation and present the same to client,
Project coordination with onsite to analyze and solve the major issues faced in the project, Create and Assign Task to team members,
Periodic monitoring of timesheets and daily task details of the team members,
Generation of Project Metrics Report,
Providing knowledge transition to new joiners and supporting them through initial stages,
Resolve technical issues faced by team members,
Reporting to Onsite and Offshore project managers on the project status on weekly basis, Configuration Management and Release Activities.
Project - 7
Project Title
GE Money - Americas: Ecommerce
Duration
July 2006 – Oct 2009
Role
Developer
PROJECT DESCRIPTION:
GE Consumer Finance is a leading Private Label Credit Card and Dualcard Service provider. GECF is in the business of providing credit-card and other related financial services to leading retailers across the US and Canada. These services range from receiving and processing credit-card applications to generating invoices and processing accounts receivable. GECF has Web based applications, which requires development, maintenance, enhancement and support from offshore. Different modules covered in E-Com project are eApply, eSecurity, eService, eAlerts, mService, CSR and ePay, eInvoicing, rollouts.
ROLES AND RESPONSIBILITIES:
Performed different task like Requirements gathering, Analysis, Create project estimation and present the same to client, Interact with onsite to analyze and solve the major issues faced in the project, Create and Assign Task to team members,
Periodic monitoring of timesheets and daily task details of the team members
Generation of Project Metrics Report, Providing knowledge transition to new joiners and supporting them through initial stages, Resolve technical issues faced by team members, Reporting to Onsite and Offshore project managers on the project status on weekly basis, Configuration Management and Release Activities.
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