Customer Service Civil Engineering

M.RAMRAJ

Telephony : 994-***-**** Email ID: *******.****@**********.***

Career Objective: To work in an organization that provides immense learning opportunities and enables me to contribute to the growth of the company by using my market and product knowledge and team building skills to the full potential.

Career Summary: A result oriented, self-driven professional with expertise in handling Backend operations & Co-ordination in Customer service in the Telecom industry and Civil. With 2 years of experience in Telecom Industry and Sales - currently working as Backend Operation in Request management team for Vodafone Cellular Limited. (Outsourced), And worked as Daftsman in Innovative masters,And also 6 months of Experience in IT industries at EP Technologies.

Working as Backend Operations for Customer Service Team @ Hexaware Tech (Deputed agency of VODAFONE CELLULAR LIMITED)

ROLES AND RESPONSIBILITIES:

CURRENT PROFILE

Specialist

Handling Postpaid CRM requests for entire ROTN.

Auditing CHN Postpaid Customers based on their revenue and billing.

Regular Bill cycle-wise Customer audits to reduce Billing errors.

Ensure the CRM requests are closed within TAT to ensure CSAT index.

Proactive Initiatives like New Tariff plan audits to enhance Customer satisfaction.

Proactive Initiatives like Repeated requests reducing & ensure smooth uniform process across CHN.

Initiating and develop relationships with key decision makers in target organizations for business development.

Analyzing the gap in Branch process and suggesting the ideas to improve the process.

Mail responses to all requests received and ensure closure within TAT.

Database

HTML Programming

AUTO CADD in Civil Engineering (2D,3D,3DS MAX)

PREVIOUS PROFILE

SPANCO BPO PRIVATE LTD: Coimbatore (Jan 2012 to June 2012)

Prepared new strategies and plans for increasing business

Maintained good work environment in the company

SPANCO BPO: Worked as a Senior Customer Care Executive, assisting the beloved customers of AIRCEL Prepaid. My responsibilities includes,

Doing floor Support for the new OJT batch

Taking care of the floor in the absence of the Team Leaders

Taking escalation calls of irate customers and ensure customer delight.

SPANCO BPO: Worked as a Backend compliant closing for AIRCEL Prepaid.

ACHIEVEMENTS

More complaints data base has been handled

Complaints has been closed within the TAT

Appreciation mails received from client

ACHIEVEMENT AT AGENT LEVEL

Promoted to a Backend Team for AIRCEL Prepaid process at Spanco BPO.

Rewarded Twice for “BEST PERFORMER AWARD” in Caliber Point Business Solution

Educational Qualification

Qualifications

Examination

School/University

Year of passing

DIPLOMA IN CIVIL ENGG

SANKARA POLYTECHNIC COLLEGE

2012

AUTO CADD IN CIVIL ENGINEERING

CREATIVE CADD CENTER

2012

PROJECT:

Construction, programming, analyzing and Drawings of BUSSTAND.

This is a project for redeveloping the olden bus stand to increase the space for the Bus and also for the people in the Bus stand.

Clear Model of Bus stand Drawing has been created using the AUTO CADD (3DSMAX)

Personal Profile

Name : M.Ramraj

Father’s name : R.Murugan

Date of Birth : 26-11-1992

Sex : Male

Languages Known : English, Tamil, Malayalam

Mother Tongue : Tamil

Hobbies : Creating new software in the computer, Hearing Songs

Address : Do no 8/1, 147, Sri Srinivasam Villa, Varatharajulu nagar, Ganapathi, Coimbatore – 641006

Declaration: -

I hereby declare that the above stated statements are true to my knowledge.

Place: Coimbatore. (M.Ramraj)

Date:

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