Human Resources Management

Kristin C. Hannon

*** *** ****** * *********, OH 44646

330-***-**** t ********@*****.*** t www.linkedin.com/in/khannon

Human Resources Professional, PHR, SHRM-CP

A Trusted Advisor Experienced in All Aspects of Human Resources

Comprehensive experience in human resources and workforce management skills honed over a 10 year career. Skilled in effective written and oral communications with senior leaders, managers, team members, and external clients. Proven ability in conflict resolution and implementing strategic initiatives which enhance organization effectiveness.

CORE COMPETENCIES

Employee Relations t Employee Engagement t Change Management

Team Management t Rewards and Recognition Programs t Performance Management

Compensation t Project Management t Leadership t Time Management

Corporate Citizenship t Investigations t Operating Budgets t Communication

Staff Recruitment and Training t Relationship Management t Conflict Mediation

EXPERIENCES AND ACHIEVEMENTS

STARK STATE COLLEGE, North Canton, OH 2011 – Current

Director, Career Development

Lead a team of six employees and manage an operating budget of $1,600,000 which includes the office budget, OMIC grant, and H1B grant. Maximize hiring among graduating students in a college which currently has approximately 13,000 enrollees by providing valuable and effective employment strategies. Connect with local, regional, and state governments to develop partnering opportunities. Oversee state and federal grants and convene with internal and external stakeholders. Facilitate seminars, workshops, and group training sessions.

tIncreased team productivity by 30% by restructuring department to support specific divisions.

tRestructured the Ohio H1B Technical Training Skills grant resulting in 80% of participants becoming employed.

tFinalist for “The HR Awards” presented by ERC and Cleveland Society for HR Management.

tAwarded the 2015 Ohio Career Development Association Bob Windle Leadership Career Award.

NATIONWIDE INSURANCE, Canton, OH 1988 – 2011

Human Resources Business Partner (HRBP) 2002 – 2011

Provided HR support functions to over 800 regional office associates and 200 field associates, including individual contributors, supervisors, managers, and upper level management. Member of the Senior Leadership Team. Developed a trusted advisor relationship with leadership and was consulted with to collaborate on diagnosis of organizational issues and create solutions. Facilitated numerous training sessions on management and coaching skills. Conducted associate relations investigations and provided recommendations in accordance with company policies and procedures.

tSelected for President’s Advisory Council on two occasions. Selection based on nominations by State Officers with only twenty-five associates across the country being selected. Provided feedback on workplace, policy or organizational changes impacting associates.

tDuring leadership transition, acted as Midwest Regional Field Director. Led activities such as Regional Leadership team meetings, Regional Performance Reviews and Manager all-call meetings.

tCreated and implemented ICE (Impacting the Customer Experience) Program which received corporate recognition as a model for all service centers.

tLed regional reduction-in-force (RIF) process and developed hiring strategies for subsequent reorganization, resulting in 99% employee retention rate.

tCreated a recruiting and staffing model which streamlined the hiring process and increased manager satisfaction by 90%. The model was later adopted as the corporate staffing model.

EDUCATION AND CERTIFICATIONS

Masters of Business Administration, Concentration: HR Management, Ashland University, Ashland, OH

Bachelor of Arts, Business Management, Malone University, Canton, OH

SHRM Certified Professional Certification (SHRM-CP), Society for Human Resources Management

Professional in Human Resources (PHR) Certification, Human Resources Certification Institute

Career Coaching Intensive Certification, National Association of Colleges and Employers

PROFESSIONAL AFFILIATIONS

Society for Human Resources Management

Stark County Human Resource Association - Chair, College Relations and Member, Certification Committee

Ohio 2-Year College Career Services Association - Ex-Officio President

National Association of Colleges and Employers

COMMUNITY LEADERSHIP

Akron/Canton Regional Foodbank Board of Trustees - Chair, HR Committee

Massillon Public Library Board of Trustees – Member, Policy/Personnel Committee and Diversity Committee

Pro Football Hall of Fame – Vice Chair, First Ball Committee

RECOMMENDATIONS

"Kristin is the ideal HR professional given her breadth of operations, business and customer service

experiences. Kristin demonstrates the capacity to quickly assess and analyze a situation and provide concise

consultative advice to leadership about any workforce implications. Kristin's methodical approach to problem solving ensures predictable and low risk outcomes. Kristin is a poised and informed professional who influences the large positive support she receives for her work from leadership and associates alike. As a prior manager of Kristin's, I utilized Kristin's expertise often and beyond the immediate scope of her role as I had confidence in her commitment, follow-through and drive for excellent results. I highly recommend Kristin for a leadership role in Human Resources or Operations."

Melanie Luckenbach, Regional Human Resources Director, Nationwide, managed Kristin at Nationwide

Insurance

"Kristin is a very effective HR Generalist and Business Partner. She is a quick-learner and extremely hard

worker. I could always depend on Kristin to take initiative and complete assignments above expectations. She was also a very effective recruiter, with a keen sense of talent and the appropriate level of persistence. It was a pleasure working with Kristin and I would certain hire her again, if given the opportunity."

Lorie Kuyoth, Regional HR Director, Nationwide Insurance, managed Kristin at Nationwide Insurance

"I had the pleasure of working with Kristin for several years. Kristin is the ultimate professional and has

a knack for getting things done. Kristin is an outstanding project manager who understands the details of

executing a strategic plan. Kristin can be trusted by others and has an understanding of what it takes to be a

good HR Business partner. I would hire Kristin in a heartbeat given the opportunity."

Maurice (Moe) Wilkerson, GPHR, PMP, Human Resource Consultant, Nationwide Insurance, managed Kristin indirectly at Nationwide Insurance

"Kristin's expertise has been invaluable to us at the Massillon Public Library where she serves on the Board

of Trustees' Policy and Personnel Committee. Because of her professional HR experience, she has helped us

immeasurably with the revision of compensation, benefits and other policy issues. She was instrumental in

guiding us through a transition between HR managers, assisting us in preparing the job description and all

through the hiring process, including sitting in on interviews. She is a board member who rolls up her sleeves

and gets involved in the daily operations of the library by providing support and knowledge without ever

micro-managing. "

Sherie Brown, Director, Massillon Public Library

"I have had the privilege of knowing Kristin for many years and value her as an HR professional and friend.

We have served on the Stark HR Board together where she proved her creativity, team spirit and ability to

work with individuals at all levels and in all industries and professions. She is a consummate professional

who can be counted on to always do the ethical thing. She is always eager to help others and is consistently

looking for an opportunity to make a difference in all things good and right! Her HR knowledge and

leadership abilities are in the highest level and I count on her to help me when I can't find the answer. Thank

you Kristin for your devotion to Stark HR and to our profession. You make us look good

Stella Tsirelis, worked with Kristin through the Stark County Human Resources Association

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