Customer Service Manager

VENUS J DANIELS

**** *. *********** ******, *******, IL 60623: Phone: 312-***-****; email: *************@*****.***

OBJECTIVES

''Highly dedicated administrative support with more than 18+ years of experience in healthcare, education, pharmaceutical and banking entities. My experiences consist of an extensive knowledge of computers and software, customer service excellence, organizational and strong communication skills.''

EXPERIENCES

March 2009 – Present

ILLINOIS ACTION FOR CHILDREN

1340 S Damen Avenue, 3rd Floor

Chicago, IL 60608

Lucinda Branch (Manager) 312-***-****

Family Support Specialist

Create, maintain and retrieve alphabetical case files; which includes but not limited to filing of all parent/provider required paperwork, data entering and/or scanning client information into computer filing system and upkeep of file storage areas.

Approve and enter all IDHS childcare certificates payments in the Child Care Tracking System while maintaining all applicable department databases; identify discrepancies and payment issues in accordance with the IDHS Procedure Manual.

Maintain records/databases pertaining to W9/CANTS/IVR forms and run reports as needed; ensure appropriate actions are taken with providers who do/do not meet qualifications set by IDHS.

Process weekly IDHS and internal reports; Responsible for all quality control measures to ensure file compliance.

Assist with quarterly Springfield shipment projects.

Ensure confidentiality of parent and provider information received and managed by Illinois Action for Children.

June 2002 – April 2006

MERCK AND COMPANY, INC.

4 Westbrook Corporate Center

Westchester, IL 60154

Craig Stringfellow (Director) 708-***-****

Field Support Secretary

Coordinated all logistics of department events

Managed and negotiated all contractual budgets with vendors

Developed and maintained relationships with all internal/external customers

Arranged all domestic and international travel, lodging, and ground transportation

Coordinated all calendar appointments for training representatives and manager

Processed all departmental expenditures and expedite payments to vendors

Managed and coordinate all fleet vehicles for maintenance and renewals of licensures

VENUS J DANIELS

Oct. 2007 – Sept 2008

CHICAGO STATE UNIVERSITY

Administrative Building - 3rd Floor

9501 S. Martin Luther King Drive

Chicago, IL 60628

Dr. Beverly John (Supervisor) 773-***-****

Customer Service Representative II

Resolve internal/external customer complaints via phone, email, mail, or social media.

Greet customers warmly and ascertain problem or reason for visit

Answer questions about university affairs or upcoming events

Act as the president’s liaison in troubleshooting assignments or projects

Coordinated and Distributed Staff Meeting Logistics

Create and Transcribed meeting minutes

Managed all departmental travel, lodging, and ground transportation

Developed positive and professional relationship with internal/external customers

Maintain all incoming/outgoing mailings and signed documents reviewed by office

VENUS J DANIELS

Attention Recruiter:

My name is Venus J Daniels and I’m responding to the current employment opportunities within your company. My background consists of a diversity that encompasses office support assistance. I’m currently seeking a challenging and rewarding position where I can continue to contribute to office efficiency, productivity, and company success. This letter will describe a brief summary of my experiences working as an Administrator. I encourage your viewing of my resume with an open mind and envision of how I can become a great asset in fulfilling the job performances your inquiring.

For the past 20+ years, I’ve worked for various organizations and have grown professionally during my reign with each of them. I’ve began my career in the banking industry and evolved in my current role assisting families with childcare services. During this evolution, my responsibilities grew and encompass a wide range of functions performed. These tasks include office and facilities management, human resources, budget tracking, customer service advocate, records/database management, travel arrangements, meeting coordinator and staff training. Among my strengths I have been known to be precise in organizing, attentive listener, articulate communication, diplomacy, and composed behavior during the most stressful situations.

After reviewing the attached resume, I welcome the opportunity to discuss a possible employment partnership at your earlier convenience. Please utilize all the communication avenues provided. I can be reached at 312-***-**** (home) or via email at *********@*****.***.

I look forward to speaking with you soon and thank you for this consideration.

Respectfully

Contact this candidate