MBA

Praveen Mohan Rao

E-mail : *************@*****.*** Mob. 989*******/

950-***-****

Career Objective :

To seek a responsible position within a progressive reputed organization in order to utilize my skills, expertise, and extensive knowledge to the enhancement and success of the organization as of my career to the optimum level. Personal Profile:

Ability to learn quickly and adapt to changing environments. Energetic, enthusiastic, conscientious, diligent and hardworking. Excellent communication and presentation skills.

Work Experience:

Company : Convergys Pvt. Ltd.

Designation : Senior Associate

Duration : November 2013 till November 2014.

Job Profile :

● Handling Medical Provider Calls.

● Handling Medical policies and Benefits Calls.

Company : WNS Global Services Pvt. Ltd.

Designation : Senior Associate

Duration : November 2008 to September 2012.(3 years and 10 months) Job Profile :

● Handling Complaint Calls (Supervisory Calls)

● Training new CSA’s for the Personal Injury process/department.

● Ensure that service level metrics as defined by the client are met.

● Prepared monthly performance reports for the team.

● Encourage identification of process improvements within the team and suggest given for improvements in the team.

● Floor supervision for the new joiners.

● Auditing process claims for the process.

● Dealing with Personal Injury Claims for the whole Process. Company :Pizza Hut

Designation :Cashier and taking Delivery orders over the telephone.(Receptionist) Duration :May 2005 to December 2006.(1 year and 10 months). Job Profile :

● Training New staff.

● Handling cash and supervising the floor in busy hours.

● Handling telephone calls for delivery orders.

Academic Profile :

Examination University / School Passed

Year

PGD Event Management.(C.O.E.M college) 2012

BSc. Biotechnology Pune University 2010

XII Flaiz Higher Secondary School 2005

X Spicer Higher Secondary School 2002

Personal Details:

Date of Birth : 01 March 1986

Address : Spicer Memorial College,

P.O.Box-161,Aundh Road

Pune - 411007

Marital Status : Un Married/Single

Nationality : Indian

Languages : English, Hindi, Telugu

Hobbies : Music, Playing Cricket.

Reference :

Jaidip Das : WNS Global Services Pvt. Ltd.

(Senior Operations Manager) Contact No. 860******* Parvez Khan : WNS Global Services Pvt. Ltd.

(Assistant Manager) Contact No. 997-***-****

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