Customer Service Representative

CHARINA MYLENE A. CAMERO

Block **, Lot **, Elisa Homes, Phase 3, Molino IV, Bacoor

Mobile No.: (091*-***-****

Email Address: *************@******.***

Work Experience

May 2014 – Present Paragon International Customer Care Ltd

Ladbrokes – Customer Due Diligence/Documents

Senior Agent

oAge verification

oVerifying authenticity of documents

oHandling management cases

2013 – 2014 Stream Global International Services

Customer Service Representative

H&R Block Emerald Card

oAssisting clients with tax returns inquiry

2012 – 2013 Sauce Media – Homebased

Customer Service Representative

oWhitepapers distribution and sales

2003 – 2004 Hover Construction

Secretary

oResponsible for organizing the project and office files including payroll documents, project billing summaries, worker’s compensation documents, blueprints, contracts and supplier invoices

Trainings Attended

July 1, 2013 - August 2, 2013 1. Flight Attendant Training Course

CA1 Training

Modules:

a.Personality Development

b.Aeronomenclature

c.Conditions of Carriage

d.Safety Precautions

e.Emergency Equipment

f.Emergency Procedure

g.BLS, CPR & Standard First Aid

h.Basic Water Safety

i.Service

j.Flight Routine

k.Inflight Speech and Demo

l.Communication Skills

m.Creative Personality Development with Ms. Amelia R. Canlas

Organizations

2002 - 2005 1. Sangguniang Kabataan Youth Council

Brgy. Lutay Tayasan Negros Oriental

Chairman

oInitiate policies, programs and projects for the development of youth in their respective political territories.

oResponsible for the Committee on Youth and Sports

oConferred as Career Sub-professional Civil Service Eligible from DILG

Skills

1.Quality written and verbal communication skills

2.Strong ability to multi-task under pressure

3.Adaptable, positive, and open to new ideas

4.Computer and technical literacy

5.Possess strong analytical and problem solving skills, with the ability to make well thought out decisions

6.Able to work with minor supervision – individually or as part of a team

Personality Traits

1.Highly-trainable

2.Trustworthy, discreet and ethical

3.Detail-oriented, efficient and organized

4.Strong-willed

5.

Educational Background

2008 – 2012 West Negros University College of Nursing

Bachelor of Science in Nursing

2005 -2008 Silliman University College of Education

Bachelor of Science in Nutrition and Dietetics

2003 – 2004 Southwestern University College of Nursing

Bachelor of Science in Nursing

1999 – 2003 St. Paul University Dumaguete City

High School Department

1996 – 1999 St. Paul University Dumaguete City

Elementary Department

1992 – 1996 Tayasan Elementary School

Personal Information

Gender : Female

Age : 28

Date of Birth : June 18, 1987

Civil Status : Single

Citizenship : Filipino

Religion : Roman Catholic

Height : 5’3’’

Weight : 60 kg.

Father’s Name : Napoleon Neri Camero

Father’s Occupation : Lawyer

Mother’s Name : Charlene Abella Camero

Mother’s Occupation : Municipal Budget Officer

Language/Dialect : English, Cebuano, Tagalog

Awards / Nominations / Certificates

December 2015 Service Excellence Awardee

Documents Team – Ladbrokes

Paragon ICC Ltd.

August 4, 2013 Ellen Church Excellence Award

For excellent marks all throughout the flight attendant training course

Flight Attendant Training Course Certificate

Creative Personality Development Certificate

Basic Water Safety and Survival Swimming

BLS, CPR and Standard First Aid Certificate

March 22, 2013 Certificate of Clinical Completion

Completed the required number of Related Learning Experience Hours for Bachelor of Science in Nursing (West Negros University)

SY 2006 – 2007 APEC Scholar (Silliman University)

SY 1992 – 1997 Class Honor

Other Achievements

2002 – 2005 Sangguniang Kabataan

Brgy. Lutay, Tayasan, Negros Oriental

Chairman

SY 1999 - 2003 Band – Minorette

St. Paul University of Dumaguete

High School Department

SY 1997 – 1999 Band – Baller

St. Paul University of Dumaguete

Elementary Department

Special Projects

Research: Immunization

Thesis: Awareness on Immunization of Mothers in Brgy 30, Bacolod City

West Negros University

References

1.Alma C. Cabagay

President – CA1 TDC

RM 506 West City Plaza

West Avenue, Quezon City

Email: ***********@*****.***

Mobile: 091*-***-**** / 093*-***-****

2.Dedon D. Ibero

Training Director – CA1 Training and Development Center

RM 506 West City Plaza

West Avenue, Quezon City

Email: *******@*****.***

Mobile: 0908 - 608 - 0151

3.Rafael A. Duhaylungsod, MPA

Director of External Affairs - St. Paul University

Dumaguete CIty, Negros Oriental

Mobile: 0917 - 718 - 9468

Contact this candidate