Service Sales

ANNETTE DE ANDA

**** * ***** **., ******, California 90745 H: 808-***-**** C: 808-***-**** ****.******@*****.*** Professional Bartender with knowledge of spirits and an intuitive ability to engage customers of all types. Friendly, open and committed to building a customer base by providing an excellent and positive service experience.

Engaging personality

Attending multiple customers

Responsible alcohol service

Handling difficult customers

Clear and effective communication

Inventory

Ordering bar supplies

Preparing garnishes

Changing beer kegs

Positive attitude

Interpersonal skills

Highly reliable

Work excellent with others

Ability to handle high volume of business

Fast learner

Classic cocktails

Liquor, beer and wine knowledge

Able to bend, squat and reach

Basic math

Making change

Knowledge of MICROS POS

Bartender/Server, 03/2015 to 11/2015

The Bull Shed Restaruant – Kauai County, HI, HI

Greeted guests in a timely and professional manner. Waited on multiple customers at the bar and throughout the bar area. Received beverage orders from wait staff and delivered beverages to guests. Maintained full knowledge of beverage lists and promotions. Enthusiastically and appealingly described food and drink specials to guests. Carefully followed safety and sanitation policies handling food and beverages. Poured drinks using standard pour according to specifications. Set up glassware and liquor prior to events.

Processed orders on a computerized Point of Sale system. Verified that guests at the bar were of legal age. Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for. Adhered to state laws regarding alcoholic beverage service. Closed out cash register and prepared cashier report. Server, 04/2015 to 10/2015

Bamboo Grill & Sushi – Kauai County, HI, HI

Greeted guests in a timely and professional manner. Cleaned and organized eating, service, and kitchen areas

Took guests drink and meal order politely and correctly Efficiently completed daily tasks

Provided quality service to all guests ensuring a excellent dining experience Provided guests with correct check with correct pricing Closed out guests check properly according to tender and provided change and receipt when required Completed daily cash out report correctly and tip out accoding PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Server/Busser, 10/2014 to 02/2015

Hideaways Pizza Pub – Kauai County, HI, HI

Greeted guests in a timely and professional manner. Maintained full knowledge of beverage lists and promotions. Enthusiastically and appealingly described food and drink specials to guests. Carefully followed safety and sanitation policies handling food and beverages. Adhered to state laws regarding alcoholic beverage service. Notified a manager if a guest was intoxicated or rude to other guests. Cleaned, mopped and vacuumed the bar area.

Cleaned and changed ashtrays and emptied trash cans as necessary. Served each guest courteously, quickly and efficiently. Consistently used suggestive selling techniques.

Server, 11/2014 to 03/2015

Genki Sushi – Kauai County, HI, HI

Served each guest courteously, quickly and efficiently. Cleaned and changed ashtrays and emptied trash cans as necessary. Cleaned, mopped and vacuumed the bar area.

Assigned patrons to tables suitable for their needs and according to rotation. Assisted in maintaining preparation and service areas in a sanitary condition Cleaned and organized eating, service, and kitchen areas Greeted each customer with friendly eye contact

Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary Kept dining room and kitchen area clean by performing cleaning and laundry duties Kept ice bins filled

Server/Bartender, 07/2008 to 10/2014

Aqua Kauai Beach Resort – Kauai County, HI, HI

Verified amount of cash in the cash drawer against the day's receipts. Bussed tables, cleared, cleaned and set tables in a quiet and efficient manner. Maintained clean table settings by removing courses as completed, replacing utensils and refilling beverages.

Relayed orders to bar and kitchen quickly and accurately. Conducted inventory and restocked items throughout the day. Provided friendly and attentive service and exceptional hospitality. Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

Demonstrated genuine hospitality while greeting and establishing rapport with guests. Routinely cleaned work areas, glassware and silverware throughout each shift. Quickly recorded transactions in MICROS system to deliver prompt service. Diligently informed kitchen staff of customer concerns, recook orders and dish availability. Displayed enthusiasm and knowledge about the restaurant's menu and products. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Skillfully promoted items on beverage lists and weekly restaurant specials. Consistently offered professional, friendly and engaging service. Served wine, and bottled or draft beer

Mixed ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks Managed guest checks, collected cash and processed credit cards Ensured established pars were maintained

Completed liquor requisitions and supply lists

Collected meal tickets or cash for meals from visitors Cleared and re-set tables at conclusion of each guest meal Cleaned work areas, equipment, utensils, dishes, and silverware Sales Associate, 08/2007 to 07/2008

Overboard Clothing Company – Kauai County, HI, HI

Answered customer telephone calls promptly and in an appropriate manner. Determined customer needs by asking relevant questions and listening actively to the responses. Maintained established merchandising standards, including window, sales floor and promotional displays.

Priced merchandise, stocked shelves and took inventory of supplies. Cleaned and organized the store, including the checkout desk and displays. Identified potential shoplifters and alerted management. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Welcomed customers into the store and helped them locate items. Educated customers about the brand to incite excitement about the company's mission and values. Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.

Verified that all customers received receipts for their purchases. Sales Associate, 11/2006 to 08/2007

Macy's Inc – Kauai County, HI, HI

Cleaned and organized the store, including the checkout desk and displays. Alerted customers to upcoming sales events and promotions. Identified potential shoplifters and alerted management. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Welcomed customers into the store and helped them locate items. Educated customers about the brand to incite excitement about the company's mission and values. Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.

Verified that all customers received receipts for their purchases. Answered customer telephone calls promptly and in an appropriate manner. Determined customer needs by asking relevant questions and listening actively to the responses. Cashier/counter help, 04/2005 to 01/2007

Kalapaki Beach Hut – Kauai County, HI, HI

Completed purchases using Point of Sale systems.

Greeted customers promptly

Totaled bills and calculated taxes.

Prepared fountain drinks and ice cream items.

Assembled food orders while maintaining appropriate portion control. Followed food safety procedures according to company policies and health and sanitation regulations. Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.

Diligently restocked work stations and display cases. Immediately informed supervisors when supplies were low or if equipment was not functioning properly. N/A: Accounting,

Kauai Community College - Kauai County, HI, HI

I attended Kauai Community College for two semesters. I completed twelve credits ranging from accounting, math, English, and couple business courses while working toward an Accounting Certificate. Took a couple years off from furthering my education, and started a family. I am now pursing to re-enter school and continue with my education!

EDUCATION

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