Business Solutions Consultant

John C. Pizzano

*** ******* ***** *****

Home: 205-***-**** Cell: 205-***-****

*******@*****.***

Background Summary

Extensive management experience in financial services for over 35 years in operations, R&D, client/technical support, network services, security, implementations, financial management, quality assurance, documentation and consulting services. Product knowledge spans the full spectrum of banking software, telecommunications, electronic banking products, ASP, and outsourcing services for commercial banks, thrifts, and credit unions. Excellent communication skills and the ability to conceptualize innovative product features. High energy, pro-active self-starter who is detail oriented and creative. Ability to adapt to a fast paced and challenging environment.

Specialized skills and areas of expertise are:

Education and Training

Implementations and Conversion of all Banking Products

Product & Sales Presentations

RFI & RFP Processing, Preparation, Publication and Review

Consulting Services

Retail, Commercial, and Mortgage Lending

Item Processing, Imaging, Remote Capture

Financial Management Products (GL, Payable, Receivables, Stock Transfer, Inventory)

Internet Banking, Bill Payment, and Voice Response

Marketing and Campaign Management

Regulatory Requirements and Reporting

Experience

Temenos USA 2014 -2016

Business Solutions Consultant Orlando Fl.

Worked as part of a large team assisting the overall Sales team in driving revenue by helping to qualify accounts

Answering requests for information (RFIs) and requests for proposals (RFPs);

Preparing and delivering solution-based product presentations and demonstrations; and executing on customer proof of concepts

Prepared detailed presentation on the USMB (US Model Bank) and the GAPS as related to the current International T24 Solution

Part of the Sales team assigned to Credit Union review of features and functionality required to accommodate the CU space and its related Regulatory reporting.

Prepared work flow documents and presentation of NSF/OD processing

Prepared SHARE Document of GAP Analysis of International T24 and proposed USMB solution model.

Business Solutions Consultant Birmingham, AL

Continued as part of a large team assisting the overall Sales team in driving revenue by helping to qualify accounts focusing on USMB solutions for North America

Answering requests for information (RFIs) and requests for proposals (RFPs);

Preparing and delivering solution-based product presentations and demonstrations; and executing on customer proof of concepts

Worked on Audit team for Lubbock Data center to review all current processes and procedures and prepare final documentation for Federal Audit team to review.

Coordinated all audit reviews and documents prepared and published findings

Assigned responsibility for reviewing

Viaero (Telephone Mobility Provider) 2010 - 2013

Store Manager – Holyoke, Co

Assist sales staff in order to achieve monthly sales goals

Schedule staff effectively to assure adequate coverage

Monitor and report store market performance

Prepare and conduct weekly team meetings

Develop a store business plan

Promote Viaero’s products and services within the community

Develop best practices for sales techniques within the store

Identify promotional opportunities within the community/region

Assist with planning and implementation of promotional events

Manage inventory of products, accessories and supplies

Manage and monitor staff performance, and provide staff development, as needed

Complete required performance appraisals

Keep abreast of industry trends

Manage daily bookkeeping, deposits, cash reconciliation

Create an atmosphere of enthusiasm and high energy within the store

Ensure that our sales associates provide the best purchase experience for our customers

Harland Financial Solutions (Electronic Banking)

2008 - 2009

Vice President – Operations Englewood, CO.

Managed the day to day operations for this profitable division’s technical support, implementations, network services, security/fraud monitoring and product development providing products in the internet banking, bill payment, expedited payments, email, web hosting, and interactive voice response in the financial services space.

oManaged & supported 400 Internet Banking Sites

oManaged & supported 1,100 Web Hosting Sites

oManaged & supported 340 Email Hosting Sites

oManaged staff of 47 non exempt employees & 4 Directors

oMaintained budget and capital expenditures

oConducted all preparation and materials for SAS70 Audits & FFIEC reviews

oSelected to the Data Center consolidation review team

Since joining this division, sales have increased 20% in a depressed market, implementation of internet and business banking product increased to highest annual number and revenue. Significantly upgraded support and implementation satisfaction levels.

oIncreased Internet Banking user base by 87 clients

oIncreased Business Banking user base by 43 clients

oRevenue increase of $8 million annually

oMet bonus levels for revenue and contribution and EBITA goals

Mentored the existing management team to a results oriented client satisfaction model to improve productivity and accuracy

oImplemented budget review and cost analysis program to cut fixed expenses by 12%

oMonitored in-call communications to improve customer satisfaction and confirmation of resolution

oImplementation weekly bonus program for exceeding set objectives

Implemented management review program

oReviewed Six Sigma program and met with corporate resource

oImplemented monthly measurement and performance standards

oConducting Business Education classes on Commercial banking compared to Thrift & Credit Union processes

Harland Financial Solutions (Cincinnati Enterprise Service Center) Cincinnati, OH

2003 - 2008

Vice President – Core Solutions 2006 to 2008)

Managed the day to day operations for outsourcing software to the banking and thrift industry. Directed the client support, software development, business analysts, implementation specialists and network operations groups and expanded established product lines with new technologies.

oManaged & supported 121 Thrift and Savings Bank clients

oManaged & supported 38 Commercial Banking clients

oManaged a staff of 74 employees (non exempt and hourly) & 8 managers

oActed as site General Manager in all absences of GM

oCounseled employees with HR on HFS attrition and consolidation plan. Resulted in reduction of staff by 10%

Led an extensive re-positioning project and development plan to provide additional commercial based product solutions to the existing thrift base legacy product. Instrumental in the decision and selection process to incorporate a .Net sale and service platform completed integrated into the existing product set.

oConducted software review to upgrade legacy product to be more competitive. Review of 6 software solutions and due diligence

oMigrated 28 existing clients from legacy based to “.Net” architecture

Combined the thrift (Intrieve) and commercial banking (Bankway) product teams and reorganized the management and process management infrastructure

oManaged employee staff of 4 non exempt and three managers

oManaged operations in Orlando and Cincinnati

oPart of Business development team with core provider Kirchman which was later acquired by Metavante

Increased customer satisfaction levels above all previously conducted

oEstablished customer outreach program for quarterly on site management review

Manager Bankway Services (2003 to 2005)

Recruited from current employer to Manage new business plan to offer a commercial banking ASP solution extending their outsourcing footprint of services from only Savings and Thrift

Grew business from 11 institutions to 38 institutions with a $295k revenue per employee contribution

Promoted to Vice President to manage the entire operations for all of Intrieve application financial services products

Alltel Information Services (Horizon) Maitland, FL

Director Product Solutions

Responsibilities included product management, mergers & acquisitions, product marketing, business analysts, and sales support operations.

oParticipated in three Due Diligence activities which led to two company acquisitions.

oIntegrated business analyst with sales support operations

oDeveloped and implemented RFP machine to enhance the process of responsiveness and to create a data base of company and product intelligence

oManaged

Planned and implemented product expansion programs for re-positioning a stronger and more competitive solution

oParticipated actively in the redirection, design, and architecture change to provide a broader transaction processing engine

oReviewed loan origination integration into core lending processing

2001 - 2003

Manager Sales Support

Responsible for tall sales support operations. Product presentations, market research, competitive analysis and RFP responses and database

SBS Incorporated – Birmingham, AL

Vice President – Sales Support and Operations

Directed the daily operations for all sales and product presentations including RFP responses and market research

Managed Client Services, implementations, and consulting services for ASP processing of the Kirchman Bankway commercial banking product

Conducted contract engagements for re-engineering and back office processing

1997 - 2001

Kirchman Corporation – Altamonte Springs, FL

Senior Vice President – Product Marketing & Development

Part of original design team for the Bankway product (Midas project) and developed the Transaction Processing System (TPS) as well as a consulting resource for the retail, commercial, and mortgage lending.

oTwo year skink works development methodology

oMigrated 263 existing customers to the upgraded technology

oPromoted to V.P. of Development for the second phase roll out of product enhancements

oPromoted to SVP Corporate development to lead 5 year plan to replace all existing legacy solution with single software product (Bankway)

Directed the re-development of all the legacy Florida Software products to incorporate new design standards integrated into the Bankway product

Conducted all product presentations both in-house and onsite. Responsible for sales decision in largest customer sale in company history to 35 Billion dollar holding company and 12 million dollar contact value

Product Manager and Product specialist for the Installment Loan, DDA, Inventory, Accounts Payable/Receivable, and Financial Management applications

Client Support, Education Services and Training, Implementations and consulting engagements

1979 - 1997

Education

Hialeah High School – Hialeah, FL

Dade County Community College – Miami, FL

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