Customer Service Administrative Assistant

CYNTHIA L. GREEN

**** ****** **** **** ************, GA 30135 404-***-**** *******.*******@*****.***

SUMMARY OF QUALIFICATIONS

Administrative Assistant with more than 15 yrs experience in Construction, Insurance and Inner Office Administrative procedures, rules and regulations. Demonstrate the ability to provide exceptional support and service for a broad-range of staff and clients. Punctual and high- energy team player with exceptional leadership, verbal, and written communication skills. Flexible quick learner with the ability to prioritize and organize multiple tasks simultaneously. Possess a strong customer service attitude and a professional demeanor when dealing with existing and potential clients.

EDUCATION

Computer Science: Associates Degree Florida Career College- West Palm Beach, FL

PROFESSIONAL EXPERIENCE

Elwood Staffing

Douglasville, GA

08/2013- January 2015

Administrative Assistant

Duties include, but not limited to, greet visitors, answer incoming calls and re-directed to the appropriate department. Receive, sort and distribute mail, track and inventory office supplies, made sure the front office stayed clean and organized, take customer orders, Accounting, copying, filing, replenish office supplies. Multi-task and handle many various situations regarding customer service is the primary function of the required position. Organizational skills, attention to detail, work well independently, excellent communication skills, assist when and where needed.

Robert Half International

Atlanta, GA

05/2012- 05/2013

Customer Service Representative

Duties include, but not limited to, complete catalog orders over the phone with customers, answer general questions about products and policies, and verify shipping addresses for the acceptance and proper delivery of merchandise. Utilize multiple databases to verify information concerning products. Assist customers in coordinating or matching products to increase sales. Follow and enact changes quickly concerning new policies and procedures requested by the client.

Expedited Travel

West Palm Beach, FL

07/2009- 03/2012

Case Manager

DBA: Rushmypassport.com. I was initially hired as the Front Desk Operator, in less than a year I was promoted to Case Manager. As the Front Desk Operator I answered incoming calls and re-directed to the appropriate department. Receive, sort and distribute mail, track and inventory office supplies, maintain a neat and presentable reception area. Greet visitors upon entering the office and sign up potential customers for passport services. As a Case Manager I signed up customers for passport services and was assigned as their Case Manager to follow through on the passport order. I was responsible for opening and closing the office and I managed the after hours ChatLine.

M/I Homes of West Palm Beach

West Palm Beach, FL

12/2003- 03/2008

Customer Care Administrator

I was initially hired as the Front Desk Telephone Operator, in less than a year I was

promoted to the Customer Care Administrator. As the Front Desk Operator I answered incoming calls and re-directed to the appropriate department, greet visitors upon entering the office. Receive, sort and distribute mail, track and inventory office supplies, Maintain a neat and presentable reception area. As the Customer Care Administrator I was in charge of the Warranty Department. I would coordinate between the homeowner, the Customer Care Supervisor and the sub- contractors for repairs needed on existing or newly constructed homes. I was responsible for opening and closing the office.

RESPONSIBILITIES

Administration-

Project a professional company image through in-person and phone interaction. Researching products, writing descriptions, backup customer service, and answering

phones. Performed administration tasks such as filing, faxing reports, developing spreadsheets, photocopying collateral and scanning documents for inter-departmental use. Assist with office supply orders. Assist with shipping/receiving as needed.

Customer Service-

Project a professional company image through in-person and phone interaction. Greet guest upon entering business. Handled customers effectively and efficiently by identifying needs while quickly gaining trust. Receiving/Directing visitors. Responsible for incoming and outgoing mail. Operate multiple phone lines. Approaching complex situations and resolving problems to maximize efficiency. Maintain a neat and presentable reception area, greet visitors, take customer orders, copying, filing, replenish office supplies. Multi-task and handle many various situations regarding customer service. Organizational skills, attention to detail, work well independently and with others, excellent communication skills.

Data Entry-

Review, sorting, mail/faxing and research duties. Detail-oriented, computer literate, excellent communication and interaction skills. Ability to use Microsoft Excel, Word, PowerPoint and Outlook. Ability to work independently and meet goals/objectives with minimal supervision. Complete catalog orders over the phone with customers, answer general questions about products and policies, and verify shipping addresses for the acceptance and proper delivery of merchandise. Utilize multiple databases to verify information concerning products. Assist customers in coordinating or matching products to increase sales. Follow and enact changes quickly concerning new policies and procedures requested by the client.

Scheduling-

Corresponded with customer and vendor through phone, fax, mail and in person to schedule appointments and answer inquiries. Coordinate daily meeting room set-up/break- down based on Outlook. Prep outgoing FedEx, UPS, DHL, and USPS labels online as needed. Assist with catering orders for internal functions/meetings. Manage calendars, travel, meeting, and hotel arrangements.

Accounts Receivable Clerk –

Check driver's in and reconcile to reports. Creates credit memos and/or billings for shorts or overages on customer invoices. Receives and receipts cash, checks, and credit card items and third party payments; may post and reconcile payments to ledgers. Review credit balances, refunds, adjustments, and claim denials; reconciles, corrects, and applies adjustments to billing records. Balances daily batches and reports; prepares reports, maintains and distributes. Proficient with MS Office including Excel, Word and Outlook. Ability to successfully manage multiple tasks and work in a team environment as well as independently. Strong written and verbal communication skills, organizational and detail orientation and problem resolution. Ability to calculate numbers, correct entries, and post to records; use independent judgment and to manage and impart confidential information. Ability to secure and handle cash. Ensures strict confidentiality of financial records. Performs miscellaneous job-related duties as assigned

HONORS AND AWARDS

Florida Career College. Certificate of Academic Excellence:

Dean’s List Spring 2005- Fall 2006

Certificate of Achievement:

Internet, Email, and Microsoft Outlook

Windows Operating Systems

Administering Windows XP Professional

HTML Programming

Spreadsheet: Microsoft Excel

Automated Accounting: QuickBooks

CYNTHIA L. GREEN

References available upon request

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