Customer Service High School

Ali Barrett

**** * ******* *** #***

Garland, TX 75040

Phone: 972-***-****

Email: ********@*****.***

QUALIFICATIONS

I have great communication skills, leadership skills, I am approachable and I am very organized. I have great ideas that can make great employees and happy customers. I have pricing knowledge for both shield and facility claims, end to end and have worked very closely with Health Care Economics and MRU in all aspects of pricing. In the 16 years at Blue Cross and Blue Shield I have worked hard for the company and for the customers. As a technician for 5 years and a claims coordinator for 3 years and a Quality Analyst III for 5 years, I have been a Business Analyst II for 1 year. I have learned the respect of my peers as well as my examiners as someone who gets things done and done to the best of my ability, and someone who is always willing to help. I have also built a lot of relationships though out the company in all areas and am not afraid to learn something new and ask questions.

EDUCATION

Bonita Vista High School - High School Diploma

Southwestern College

Cuyamacca College

EMPLOYMENT

2000–2016 Business analyst II, Quality Assurance Analyst III, FSU testing Coordinator, Fsu Coordinator, Blue Card Technician, TRS Claims Technician. I have knowledge of writing requirements and test cases in Application Lifecycle Management tool, I have knowledge of how to create defects, issues on the IBM RTC Jazz Team server. I have full knowledge in processing claims in most areas, inventory reporter, working reports off excel, one on one with examiners, leadership, implemented new work flow, created calendar, keep track of tech assignments, feedback on a tech level with examiners, training of exam 2’s, ten key by touch, keeping the unit informed make sure work is available and look for the most needed area, I ‘m the Mru contact for the FSU ancillary and facility pricing, All sorts of testing, creating cq’s,prompt pay database, running meetings, training, Claims Front End and Blue Squared. Also have knowledge in Splunk, claims GUI, PRAP, CISCO

1998-1999 Head Secretary, Rosemary Clarke Middle School

In charge of clerks, phones, filing, student records, working closely with the principle and the dean of students, schedules and schedule changes. Ran the office effectively and very organized.

1997-1998 Manager, Taco Bell

Customer Service, daily accounting, supervise staff, inventory, and preparation of food as well as scheduling hours for employees, hiring and firing.

1995-1996 Receptionist, Pahrump Medical Center

Answering phones, admitting, filing, appointments, cashier.

Office Clerk, Westcott Mazda Receptionist, daily accounting, data entering, filing, dealership inventory

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