Customer Service, Marketing and Financial
Resume:
Suzanne G. Peper
**** ******** ****, **********, ** 17112
************@*******.***
PROFESSIONAL SUMMARY:
Self-motivated and results driven professional committed to quality and excellence. Over 20 years of experience in supervision, customer service, marketing, training and finance. Comfortable interacting with all levels of an organization and the public. Able to negotiate and problem solve quickly, accurately and efficiently. Adept at multitasking to achieve individual and team goals. A team player who is attentive to detail and produces quality results.
EXPERIENCE:
September 2007 to January 2016
Healogics, Carlisle, PA
Multi-Site, Program Director
Provided day to day management oversight for outpatient wound clinics
Continuously analyzed systems and processes; developed and implemented best practices and appropriate changes to improve outcomes.
Managed all aspects of the revenue cycle including: inquiry conversion, scheduling, registration, treatment authorization, documentation, coding, charge entry, billing, collections and, denial processes.
Managed over 9 million dollars in gross charges, providing the customer with a contribution margin of over 1.3 million annually.
Developed, implemented and consistently executed a marketing and community education plan for over 300 physicians, LTACs and SNFs.
May 2007 to August 2007
Community Alternatives (ResCare), Apex, NC
Clinical Supervisor
Managed the delivery of consumer support services for multiple service-site locations
Supervised personnel to achieve service, clinical, and financial objectives within general resource and reimbursement models.
Ensured compliance with regulatory requirements through quality assurance activities.
Participated in planning and marketing efforts to promote new business development and a positive company image.
August 2002 to September 2006
Employment Source, Inc., Fayetteville, NC
Program Director
Managed all rehabilitation and assigned employment operations.
Developed and implemented human service marketing plans to expand and improve services and opportunities.
Supervised all assigned personnel to include hiring, training, evaluation, discipline and termination
Extensive knowledge of profit and loss statements and re-forecasting.
Recommended and assisted in managing a 7.5 million dollar annual budget.
February 1997 to August 2002
ADVANCE, Brookings, SD
Director of Employment Services
Coordinated day-to-day activities for the community placement and vocational work floor staff.
Identified, developed and maintained a working relationship with the Division of Rehabilitation Services, Services to the Blind and Visually Impaired, area schools and local businesses.
Marketed programs to area schools, local businesses and families. Manager of Community-Based Employment Services 1/1999 - 11/1999 Vocational Evaluator 2/1997 - 11/1999
September 1993 to February 1997
ServiceSource, Inc., Alexandria, VA
Employment Development Specialist
Developed and maintained business relationships with local area employers.
Identified, developed and placed individuals with disabilities into competitive employment. Maintained agency spreadsheets for tracking participant’s progress.
Assisted participants with residential, medical, financial and work issues.
Designed, administered and collected data for annual participant satisfaction survey. Employment Specialist 9/1993 - 7/1994
July 1991 to September 1993
Brevard Achievement Center, Rockledge, FL
Team Leader/Job Developer
Coordinated day-to-day activities for the team.
Scheduled coverage for training or follow-along services.
Developed and maintained business relationships with local area employers.
Identified, developed and placed individuals with disabilities into competitive employment.
Assisted with Commission on Accreditation of Rehabilitation Facilities Survey. Employment Specialist 7/1991 - 3/1992
EDUCATION:
May 1991
Edinboro University of Pennsylvania, Edinboro, PA
Bachelor of Arts - Psychology
Contact this candidate