Customer Service Sales

KATHIE LOCKLEAR

OBJECTIVE:

Seeking an administrative assistant position using my exceptional organizational and Customer Service skills. I am a dedicated Customer Service Representative, motivated to maintaining customer satisfaction that contributes to the company success. I also work exceptional well with the public on a face to face basic, balancing the cash register @ the end of the day @ my part-time job on Saturdays, I open and close this business.

PROFESSIONAL ACCOMPLISHMENTS:

Top sales lady ~ Ten years straight

Proficient in Microsoft Word, Excel & Quick books

Energetic work attitude

Ethical demeanor

Strong organizational skills

Great team member

Seasoned in conflict resolution

Courteous

Always on time

Trainable personality

Ability to work independently

Motivated & driven to succeed

Superb organizational skills to multi task

Address ~ 801-101 Patriot Parkway, Rock Hill, SC 29730

704-***-**** ~ email address ~ *************@***.***

WORK HISTORY:

2005 ~ Present ~ Citywide Moving Systems, Inc. Monroe, NC 28110

Professional Moving Consultant;

Booking jobs over the phone, create monthly and yearly reports for Management, I am over the Claims Department for the company and resolve complaints by using the American Moving Association guide lines, running credit cards, some outside sales where I go out and thru my presentations received business where companies will only use Citywide for all their moving needs, etc.

2010 ~ Present ~ Matthews Consignment Warehouse Stallings, NC 28104

Office, sales:

Part-time on Saturdays. Sales floor consultant, using software to runs sales, generating lay-away orders, taking cash & credit card payments & scheduling deliveries and merchandise pickups, etc.

2004 ~ 2006 ~ Dr. William Hawks/Dentist, Charlotte, NC 28205

Front Desk Clerk;

Using the “E-Z” Bis computer system, scheduling appointments, checking in/out cash, check or credit card paying patients and balancing out the books at the end of the day.

Verification of Insurance coverage and all other clerical duties within the practice.

1996 ~ 2003 ~ All Points Waste Services, Inc., Indian Trail, NC 28079

Sales/Client Services;

Covered assigned territories in North and South Carolina, contributed to the development and growth within the waste management market by establishing a strong marketing and public relations strategy. Maintained a client base that generated approximately three million dollars in revenue.

1988 ~ 1996 ~ Smith Enterprise, Inc., Rock Hill, SC 29730

Sales/Marketing;

General clerical duties performed daily. Answered, screened and directed extremely high volume of calls. Responsible for preparation and presentation of marketing concepts to customers such as Wal-Mart, K-Mart, Kerr Drugs, etc. Created and designed new product lines for client’s presentations. Planned and scheduled conferences and seminars to display new products. Provided friendly and tactful customer service while maintaining professional and positive working relationships with both internal and external customers.

1983 ~ 1988 ~ Ebenezer Medical Clinic (seven doctors), Rock Hill, SC 29732

Front Desk:

Effectively answered and directed high volume of calls from the switchboard. Scheduled appointments, checked in/out patient paying w/cash, check or credit cards. Handled past-due accounts and contributed in the billing department and all clerical duties within the practice.

1982 ~ 1975 ~ Doctor’s Hull and Bartel, Rock Hill, SC 29730

Front Desk;

Scheduling office visits and surgery appointments. Checking in/out paying customers. Verifying Insurance coverage for patients. Ordering office supplies and all other clerical duties within the practice.

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