Customer Service Project Manager
Resume:
Luis Vasconez
Newmarket, Ontario
L3X 3J3
Telephone: 905-***-****
Cell Phone: 647-***-****
Email: ************@*******.***
CAREER OBJECTIVE
An Administration related position, utilizing abilities developed through my education, experience, with the opportunity for advancement based on proven performance.
HIGHLIGHT OF QUALIFICATION
Track record of highly transferable skills derived from successful experience in such diverse fields of enterprise as small and medium size Construction Project Coordination, Estimating, Quantity Surveyor, and Draftsmanship.
Thrive in a fast paced, people oriented environment where the ability to excel under pressure, prioritize objectives is synonymous with daily operational success.
Excellent Communication, Organizational and Interpersonal Skills together with proven Administrative, Training/Supervisory, Decision-Making, Conflict Resolution, Time/Staff Management and Multi-Tasking capabilities.
Anticipate, enjoy and successfully undertake any challenge presented.
Hard working, conscientious, flexible, honest, reliable and dedicating to create and maintain a comfortable, enjoyable working atmosphere.
Speak, read and write Spanish.
COMPUTER SKILLS
Software: Microsoft Office Suite (Word, Excel, Power Point, Front Page, Outlook),
AutoCAD 2010, SYSPRO ERP 2010 Suite (Accounting, Purchasing, Inventory,
Production modules)
EDUCATION
2009 - 2010 Seneca College
Toronto, Ontario
AutoCAD 2010 Level 1
2000 – 2001 Seneca College
Toronto, Ontario
Human Resources Studies
1996 – 1998 Toronto School of Business
Toronto, Ontario
Honours Diploma in Business Administration
1990 – 1996 Catholic University of Santiago de Guayaquil
Ecuador, South America
Architecture, Urban Planning Studies.
WORK EXPERIENCE
2005 – 2016 Layfield Geosynthetics and Industrial Fabrics Ltd.
Vaughan, Ontario
Production Administrator
Initially hired as a Customer Service Representative, six months later promoted to Internal Sales and Installation Project Administrator to be later offered the position of Production Administrator.
Recruited and hired production team, developed training programs and performance evaluation procedures.
Prepare project and specific product cost estimates.
Source special materials and machinery accordingly to special projects.
Prepare and maintain production schedule.
Responsible for continuing technical team training.
Implement 5W and TWI efficiency initiative and measurement of key factors such as attendance, material efficiencies, work safety, training, machine repair schedules, inventory tracking, just in time delivery.
Acted as liaison between different organization departments to ensure the proper flow of information was shared by the group.
Became lead operator of SYSPRO production system to train new employees.
2004 – 2005 Canadian Washroom Products
Burlington, Ontario
Project Coordinator
Plan, direct, and coordinate activities of designated projects throughout Southern Ontario to ensure that aims, goals or objectives specified for projects are accomplished in accordance with prescribed priorities, time limitations and funding conditions.
Developed schedules for each phase of project or in accordance to time limitations and priorities.
Review projects on status of each phase and modify schedules as required.
Confer with project personnel to provide technical advice and to assist in solving on site problems.
2001 – 2004 Dunleavy Cordun Associates Inc.
Toronto, Ontario
Project Coordinator/Sales
Prepare estimations and take offs for specific tenders
Review project proposal or plan and determine methods and procedures for its accomplishment.
Follow up with vendors across North America to ensure timely delivery of products.
Create and prepare all shop drawings and blueprints for specific division in the project.
Schedule monthly visits to architects, mechanical engineers, interior designers and perform presentation of company products and services.
1997 – 2001 GEAC Canada Ltd.
Markham, Ontario
CSR / Contract Administration
Development of technical strategies for centralized field engineers communication system.
Direct the planning, organization and implementation of technical field service across North America.
Development and management of integration projects and contract operations.
Outsourcing and management of technical field services at remote locations.
1992 – 1996 PROIETO
Ecuador, South America
Construction Project Manager
Responsible for all administrative operations.
Technical blueprints draftsman.
Coordinate and manage diverse foundation projects across the city.
1992 – 1994 Central Bank of Ecuador (Special Project Office)
Ecuador, South America
Project Manager Assistant
Management of diverse medium size construction projects.
Responsible for quantity cost analysis.
Prepare technical advice materials for consulting architects.
Coordinate and maintain technical library database.
CARRER RELATED COURSES
First Aid w CPR Level A.
CSC Principles of Construction Specification Course
Seminar on Administrative Procedures and Contract Controls by GEAC Ltd.
ISO 9000 Controls by GEAC Ltd.
Diversity course by River Bend Association.
Excelling as First Time Supervisor by ETC/Career Track.
Excelling as a Customer Service Representative by ETC/Career Track.
BUSINESS AND PERSONAL REFERENCE AVAILABLE UPON REQUEST
Contact this candidate