Human Resource Service
Resume:
MALISHA L. NEAL
actryy@r.postjobfree.com
EXPERIENCE:
Key Benefit Administrators, Inc.
Implementation Specialist 09/16 – Present
ensure that new and/or renewing clients are implemented timely and professionally
lead internal teams to ensure the client is implemented accurately and timely.
work with external parties to gather needed information for the implementation; agents, clients, ect...
Pull daily production reports to assist with timely processing of new cases.
Problem solve issues that may arise that would delay a groups implementation.
Coordinate all third party service providers and provide troubleshooting services when necessary. KBA’s contracted third party vendors should be managed so that KeySolution clients see them as part of KBA’s processes and communications.
Assist clients, by answering questions related to accounts, procedures, and services
Perform other work-related duties as assigned.
Benefits Administrator Senior (LOA)
• Administrate all LOA for 140 plus campuses across the US (6,000 eligible associates).
• Process paper FMLA packets and track hours (no HRIS System).
• Create leave training materials for the field.
• Explain Federal and State regulations to all employees and managers.
WellPoint Inc.
Benefits Administrator 08/2010 - 08/2013
• HR Call Center for 40,000 plus associates utilizing Apropos system and Service Mentor.
• HRIS system Oracle/PeopleSoft
• Answer and process associates questions related to Open Enrollment, Retiree Benefits, Pension, Wellness Program, Tuition Reimbursement, Performance Review Technical Support, QE’s, claims questions, identification cards, and benefit options (PPO, HMO, HRA, HSA, and FSA programs).
Kelly Services
Carrier Corporation Temporary Employee - Human Resource Administration 02/2010 - 08/2010
• KRONOS Log FMLA hours and attendance
• Assistance with Recruiting program and New Employee Orientation
• E-Verify project and all other projects as assigned.
WellPoint Inc. Benefits Administrator 08/2009 - 02/2010
• HR Call center - Apropos system and Service Mentor.
• HRIS system Oracle/PeopleSoft
• Answer associates questions in regards to all things related to Retiree Benefits and Active Benefits, Total Rewards Program, Open Enrollment, Tuition Reimbursement, Employee Perks Programs, LTD, STD, Life Insurance, Wellness Programs, EAP, Death Claims, Adoption Assistance, Payroll and Tax, Performance Reviews, and Qualified Family Status Changes (Self Funded and Fully Insured). Responsible for maintaining SOP’s for Tuition Reimbursement and Performance Review.
Lawler Manufacturing 05/05 - 07/08
Production Supervisor
• Schedule all job orders according to priority of due dates, expedites, client needs, and material availability through Made 2 Manage (M2M) and Crystal Reports.
• Implementation of Made 2 Manage software program and scanning program. Train all employees on proper use of the software.
• Inventory Control - Cycle counts, fiscal and mid-year, quality control and investigation of product inaccuracy.
• Returns, shipping (US and International) and receiving.
• Verification of all engineering drawings and bill of materials. Create SOP’s for all Processes.
• Produce bi-weekly payroll reports as well as provide input on all employee reviews and hiring. Some Employee Relations.
• In charge of warehouse maintenance, MSDS sheets, and all training and safety required.
AFC/ADESA 03/01 - 04/05
AFC - Human Resource Generalist
• Benefits (both fully insured and self-insured programs) - negotiation, implementation, processing of enrollment changes, liaison between insurance company and associate for claims issues, verification of SPD’s. All products; medical, dental, vision, LTD, STD, life, voluntary life, executive life, COBRA, FSA, EAP, audit and pay all bills timely,and 5500’s. Also provide the same for Supplemental insurance plans for Canadian Employees.
• Recruiting -exempt and non-exempt, negotiation of advertising packages, criminal background and drug screening, train managers on proper interview procedures.
• HRIS system ADP/HR Profile
• Training and Development; I was very instrumental in producing a training program that educated our employees on how to utilize their benefits to effectively decrease the experience rates. The impact of the training program resulted in 2 years of lowered experience and 0 increases in yearly premiums for both the employer and employee. New Hire Orientation and OE presentations. Created and maintained SOP’s for our department and lead the charge for other departments as well.
• Unemployment and Worker’s Compensation processing for all States.
EDUCATION:
South Putnam High - School Diploma - 05/1992
Indiana Institute of Technology - Associates Degree - 06/2013
All Microsoft office products, ADP, ORACLE/PeopleSoft, KRONOS, ETC Time Data, FoxPro, M2M, Mas90, Visio, ACT, APROPOS, and Service Mentor. I have an extensive background working with online web based vendors. I pick up on new software programs very quickly with the ability to train others!
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