Customer Service Manager

Jim Fernandez

* ****** ****** / ******, ** ***** / 203-***-**** / ************@*******.***

SUPPLY CHAIN AND OPERATIONS

Dynamic professional with extensive hands on experience in purchasing, inventory control, logistics, production scheduling, and manufacturing operations. Highly focused with strict attention to detail and accuracy. Competitive in nature to strive for success. Outstanding at problem solving. Superior ability to prioritize and multitask. Flexible and open minded to new ideas. Able to coach, train, lead others as well as work independently.

PROFESSIONAL EXPERIENCE

PHARMCO-AAPER, Brookfield, CT April 2015 – January 2016

Production Manager:

Responsible for managing the manufacturing floor, shipping/receiving, and yard operations while coordinating all with quality control and ensuring a safe and compliant environment. Communication with production planning, customer service, sales, quality control, quality assurance, document control, EHS, and accounting on a daily basis was essential at this extremely fast paced and ever changing organization. Teamed with others on many projects, kaizens, and LEAN initiatives. Took part in multiple meetings daily, with all departments within the organization.

Second in command to Plant Manager who reported to the VP of Manufacturing

Supervised nearly 30 direct reports in a multi-venue mass production ethanol packaging facility

Ensured compliance to GMP and ISO procedures as well as TTB and OSHA regulations.

Increased efficiency with the warehouse to where multiple backorders on a daily basis, were all but eliminated within 4 weeks of my employment

Led a physical warehouse reorganization project to optimize flow and efficiency with the shipping/receiving operation

Reviewed, rewrote, and authored work instructions to maintain accuracy of jobs and work done on the production floor and warehouse

Selected to be a lead trainer to retrain the entire facility of nearly 100 people on TWI practices

VANDERBILT CHEMICALS, LLC, Bethel, CT November 1993 – December 2014

Materials Manager: 1998 – 2014

Responsible for the procurement of raw materials, packaging, services, and supplies. Negotiate with vendors to create and maintain competitive pricing without sacrificing quality or timeliness of delivery. Communicate with quality control to ensure raw material compliance with internal quality assurance specifications and standards. Work closely with production management to create production schedules based on inventory levels of finished goods, availability of raw materials, and customer needs. Regularly attend corporate production meetings to review production schedules, forecasts, and customer ordering patterns. Schedule and coordinate the delivery of raw materials, the shipping of finished goods, and transportation for both. Review bills of materials to set inventory levels and reorder points. Conduct cycle counts to identify variances between inventory reports and actual inventory. Integrate inventory with purchasing strategies. Manage all warehouse and yard operations.

Assume General Manager responsibilities in the absence of General Manager

Integral part of production and sales volume more than tripling

Authored and implemented departmental procedures to ensure company’s receipt and maintenance of ISO 9002 certification.

Key contributor and team member for SAP implementation

DOT, IATA, and IMDG certified for the transportation of Hazardous materials

Substantially reduced excess inventory, resulting in greater utilization of existing inventory and a significant cost savings

Reduced overtime expenses by 50%

Supervisor of union shippers, warehousemen, material handlers, and yard men

Buyer/ Inventory Control 1993 - 1998

Sourced and purchased all raw materials, equipment, supplies, and services. Negotiated with suppliers and vendors to obtain the best quality products for the lowest price in a timely manner. Ensured compliance with quality assurance specifications. Maintained production and inventory control records.

Main catalyst in the set up of a JIT inventory system

Implemented an automated production and inventory control program

Established channels of communication with customer service, production planning, production, and quality control to reduce downtime, interruptions, and deviations from bottom line objectives.

Education:

WESTERN CONNECTICUT STATE UNIVERSITY, Danbury, CT

Bachelor of Business Administration (BBA), Industrial Management

Computer skills:

Excel, Office, SAP, and Word

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