Project Manager Management

Ardis Gage, MBA, BSEE, PMP

**** ********** *****

Alpharetta, Georgia 300004

*****.****@*****.***

Phone: 916-***-****

OBJECTIVE:

Contribute to organizations’ achievement of business objectives in an application development Project / Program Manager Leadership role. Leverage over 16 years of experience consulting clients and overseeing software development projects and IT Infrastructure supporting large enterprise and telecom environments.

EDUCATION

Masters in Business Administration (MBA), Golden Gate University

Masters of Science Degree, Telecommunications Management -Golden Gate University

Bachelors in Electrical Engineering, Computer Systems, San Jose State University

CERTIFICATIONS

PMP, Project Management Institute

ITIL Certification

CMMI

SUMMARY / HOT SKILLS:

Telecommunications (8+ yrs)

Server Implementations (15+yrs)

Project / Program Management (15+ yrs)

Technical Architecture (3+ yrs)

OSS / BSS (4+ yrs)

UNIX / Linux (15+ yrs)

Clarity (2+ yrs)

Agile (6+ yrs)

VERITAS (2+ yrs)

TCP/IP (15+ yrs)

LAN/WAN (5+ yrs)

SNMP (3+ yrs)

Siebel CRM (2+ yr)

Salesforce.com (2+ yrs)

VMware (3+ yr)

Oracle (6+ yrs)

VOIP (2+ yrs)

Agile (8+ yrs)

CMMI for Development (CMMI-DEV) (4+ yr)

WORK EXPERIENCE

06/14 - 10/15

AT&T Business & Network Solution IT

Senior Project Manager / Application Development

Senior Application Project Manager at AT&T Network Solutions working on AT&T network solutions including ASEoBB, ASEoLS, POTS, OSS/BSS, Cloud Voice and data networks, VPN, MPLS and Small Cell etc…

My role is to provide leadership and strategic direction for requirements, software design, development, delivery, quality and maintenance of current and future Service Assurance technologies.

Developed project plans, including scope definition, delivery schedules, communication plans, and resource allocations.

Responsible to manage staff responsible for the design, development, delivery, deployment and/or acquisition of network technology solutions.

Ensure that the delivery team is practicing core Agile principles of collaboration, prioritization, team accountability and visibility.

Responsible for working with Product Development, Project Management, Business Analysis, QA and Operations teams to deliver end to end solutions to support AT&T operating units.

I provided a working knowledge of CMMI processes for Development Framework while adding a strong proficiency in formal Agile and Scrum.

Delivery Management and Governance for multiple networking solutions.

Strategic owner for applications - business enhancements and long term goals for applications and life cycle of infrastructure

Manages and applies best practices for end to end SDLC.

Establishes and implements technical and operating performance standards.

Responsible for working with the Solution Design Team to develop high level solution design and architecture.

Consistent quality delivery across applications & tools.

04/13 – 10/13

SunTrust Bank Infrastructure Service Management, Atlanta, GA

Senior Program Manager / IT Application Development

Senior Program Manager at SunTrust Bank, leading teams in the ITIL development (Agile)

and implementation of Change, Incident, Problem and Configuration Mgmt.

Researched and defined SunTrust’s Banks processes for asset management for IT hardware, software, desk top computers, procurement, and reclamation.

Preparing and completing action plans; implementing new (CMMI) processes, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; implementing change.

Offered direction and prioritization on the activities and facilitating collaboration with UI, Workflow and Platform teams, working with Designers, Software Architects and Engineers. Additionally, I directed Documentation, Training and Quality Assurance teams overseeing the work of off-shore development resources.

Established objectives and goals and provided direction to the program and project teams in areas of customer concerns, potential changes in scope and project risk assessment.

Established and maintained regular written and in-person communications with the Technical Services Manager and, as needed, the organization’s executives, department heads and end users regarding pertinent IT activities.

Created a development process and culture that continuously improved and adapted to industry best practices.

Ensured adequate support to the program teams by coordinating PM reviews prepared & published PM metrics and reports.

10/10 – 04/13

IBM Corp. IT Service Delivery Manager, Columbia, MO

Senior Global IT Delivery Project Manager, Customer Delivery

Delivery of large scale IT solutions (physical database installs, server’s builds, application development, SSL certifications updates, data center moves & consolidations etc…) to IBM customers. Project range in size from $1.5M to $15M.

Acts as liaison between IBM internal project teams and IBM customers.

Consulted account teams in researching, recommending and briefing clients on new technology applications and services that may be provided by IBM via joint customer meetings.

Data center build outs including procurement, asset management, data-center moves / build outs, vendor and financial management.

Lead Due Diligence meetings to validate solutions as necessary. Used Project Management tools, MS Projects and techniques including PERT/CPM.

Monitor the ongoing service management to endure compliance with SLAs and performance management.

Engage with Networks Operations to communicate, and / or escalate on any outage and performance issues to IBM Business Units and to my customer.

Ensure that all contracted program deliverables were completed on time and within scope.

Track project finances and take appropriate action as required to stay within budget.

Presented a formal monthly program / project review for my customer/s.

Maintained a thorough understanding of my customers SLA / Contract and of IBM’s service delivery responsibilities.

Customer Included: State of Georgia, SunTrust Bank and Avis Rental.

Maintained collaborative relationships with key suppliers.

03/08 – 06/10

Cornerstone Consulting & Technology, Sacramento, CA

Senior Consultant, IT Project Manager, Service Organization

Project Manager for the delivery of IT application development / solutions for larger Financial and Telecom Service Providers. These solutions included all project phases (discovery, definition, build, QA testing and deployment.

Interpret requirements (customer, internal customer, and existing infrastructure) providing application development and roll-out to all environments.

Projects include a larger Oracle Financials 11.5.10 to 12.1.3 migration and upgrade lasting 14 months. Also, lead a number of larger application solutions development and installs for one of Cornerstone’s larger Service Providers.

Customers included: AT&T, Telcordia, Cisco Systems and Ericsson.

Lead a number of projects while meeting aggressive deadlines in a fast-pace Agile technical / business environment.

Leveraged my project experience with various data networks, routers, firewalls, security, and data transportation.

Managed all project financials includes tracking and reporting of revenue and expenses and project billing.

Effectively executed project plans throughout the life cycle of assigned project(s) according to established procedures, channels and success expectations

Served as the main contact person for external customers to manage Cornerstone’s relationship.

Planned and managed internal and external project communications, ensuring effective exchange of project information, and deliverables. Ensured that projects were managed to meet dependency, schedules, milestones, and deliverables.

6/07 – 3/08

Cisco/WebEx, Santa Clara, CA

Senior Consultant, Delivery/PMO Pre-Sales Project Director

Led, managed and built a diverse team of Project Mangers and Consultants to provide technical consultation and enhancement to a legacy application, modification to interfaces, and updates to existing documentation via SOWs.

Overall purview of a portfolio of application projects to manage time, cost and functional contracts were met; managed the P&L of department.

Forecasted, tracked and manage multiple high visible, mission critical projects through our heavily structured software development life-cycle. This included overseeing project budgets, resourcing, scope, risks and change control.

Lead a global team responsible for creation of external customer requirements, as well as Agile application development and delivery.

Ensured projects were successfully executed including meeting schedules, deliveries, and contract adherence.

Worked with both internal and external customers as an escalation point to resolve issues.

Provided consistent and comprehensive status reports to the executive team with identification of challenges and risk.

Provide documentation, direction and support to the Quality Assurance Manager for managing quality assurance testing from beginning to end.

4/05 – 12/06

VERITAS Software Corporation, Sunnyvale, CA

Senior Project Manager, Global Infrastructure Services Group

Implemented Enterprise ERP solutions including Oracle eBuiness, Siebel CRM, PeopleSoft, and Salesforce.com.

Managed the project scope, objectives, requirements, resources, schedule, key milestones, budget, resources, issues, risks and dependencies.

Interacted daily with IT development, QA, business systems analysts, operational support, cross-functional business leads and process owners to ensure the smooth delivery of all project deliverables.

3/02 – 1/05

MCI WorldCom, Digital Government Enterprises, Sacramento, CA

Sr. Tech. Project Manager, Applications Services Government Markets, (WorldCom-Value Added Network System Integrated Services (VANSIS))

Managed a number of large teams implementing new applications for state and local government solutions.

Consulted external clients and project staff to define business, business rules, system requirements and specifications

Reported, monitored and set policy for systems and network.

Provided support to strategic planning initiatives and pre-sales support for Applications Solutions Projects.

Drove project through development, QA testing, deployment, user training and formal acceptance while owning the schedule and ensuring the project was completed on time and within budget.

Experience working with Agile and using remote resources and customers.

Managed projects to meet MCI WorldCom’s client's expectations to the standards of the established agreement; ensured the appropriate policies that addressed federal, state, and local government regulations. Develop responses to RFI/RFP’s for products, product and project financials for MCI WorldCom’s projects.

1/01 – 2/02

Cisco System Inc., San Jose, CA

Senior Manager Program Manager, Intelligent Network Services Management BU, (Cisco’s Telecom and Service Provider Line of Business)

Managed a large, cross business unit, engineering application development program selling products to large telecommunications companies and Internet Service Providers.

Senior member of management integration group that features Cisco Metro Optical Networks Solutions, Ethernet, Content Networking, DSL Network Solution, and VOIP Network Solutions.

Worked with external customers, account teams, marketing, Cisco’s 3rd party partners, and many other internal and external organizations associated with producing products solutions.

Worked with sales team to help identify and close business opportunities.

Led cross-functional project teams in the development of program plans.

Understood the deliverables in all functional areas; translated work items, dependencies, and resource data into integrated project schedules.

Developed risk assessment and contingency plans.

Monitored progress in all cross-functional areas according to milestones and schedules.

Worked proactively to anticipate and resolve project issues and escalate when appropriate.

2/85 – 12/00

Hewlett Packard, Roseville CA

Technical Program / Project Manager, Internet Applications Systems Lab

Led a team of Program Managers to bring innovative HP Series 9000 UNIX server products to market with complete program definition from conceptual level. Defined the discrete deliverables necessary for program success, identified and resolved major program conflicts. Recruited sponsoring managers/organizations.

Development and execution of specifications and plans which result in the timely introduction of solution-level programs requiring high levels of breadth and depth.

Organized and led cross-functional solution team activities to ensure the execution of all program deliverables to meet the needs of target customers and business requirements. Ensured ownership and alignment was achieved between external and internal partners to meet program goals such as design, cost, order fulfillment, solution delivery and schedules.

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