Dora D. Robison

**** **. ***** ***. ************, IN 46203 actruq@r.postjobfree.com 765-***-****

Professional Summary

Dedicated professional with several years of customer service experience. Problem solver with a professional, courteous, and customer service-focused attitude. Team player with excellent multi-tasking skills, outstanding organizational skills, strong attention to detail and excellent follow through skills. Can be entrusted to handle highly confidential information.

KEY SKILLS

Excellent Customer Service

Office equipment skills

Information verification

Good Communication Skills

Multi line phone system

Data Entry

Detailed Documentation

Records Management

Computer Skills: Microsoft (Word, Excel, Outlook); E-Mail; Internet, Windows 2007

PROFESSIONAL EXPERIENCE

H & R Block; Indianapolis, IN 12/2009 – 4/2015

Client Service Professional

Assigned clients to tax professional timely manner.

Maintained client confidentiality before, during, and after service

Identified products/service for each client’s specific needs

Picked up, sorted, and distributed mail

Completed payment transactions for services rendered

Knowledge Service Staffing/DOR; Indianapolis, IN 3/2014 – 11/2014

Tax Analyst 6

Verified individual and business tax account information

Documented taxpayers payment transactions

Answered high volume phone calls from taxpayers and provided correct information

BC forward Staffing/DOR; Indianapolis, IN 7/2013 – 2/2014

Tax Analyst 6

Reconciled customer disputes as they pertained to payment of outstanding balances

Verified and analyzed accuracy of account forms, procedures and various reports

Remained current on state laws, rules, and policies to correctly inform taxpayers

Blossom Chevrolet Dealership; Indianapolis, IN 2/2008 – 11/2008

Call Center Agent

Pre-qualified customers for credit by obtaining and reviewing financial information from credit report

Entered customer information into database, schedule appointments, and used multi-line phone system

EDUCATION

Richmond Community Schools, Richmond, IN (G.E.D)

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