Customer Service Manager

NORMA WHITTAKER

**** ******** *****, **** ***** AR 72916 479-***-**** **********@******.***

SUMMARY

Twenty two years’ experience in the banking industry. Reliable professional with management experience ranging from Retail Customer Service to Office Management. Experienced in handling large volumes of data with precise accuracy, complying with bank policies, and reconciling all files to meet deadlines with 100% accuracy. Additional knowledge of payroll and billing. Successful organizational and leadership skills along with exemplary customer service.

PROFESSIONAL EXPERIENCE

2004-2016 ARVEST

Customer Transaction Processing Supervisor/Specialist 3

Data Entry

Balance Teller work

Monitor workflow

Comply with Bank policies, laws, and regulations

Accurate processing of items

Organize and assign work within department to assure expedited collection of all transit items

Assist branch associates with issues related to equipment and captured work

Review condition of equipment and ensure proper maintenance is performed

Create and provide needed reports to management

2007-Present Duty and Duty Attorney at Law (PT)

Bookkeeper

Accounting

Payroll

Billing

Preparing items for CPA

Scanning accounting documents

2007-2010 Long John Silvers (PT)

Bookkeeper

Billing

1993-2004 Superior Bank (Arvest Acquisition)

Customer Service Rep, Central Operations

Assisted customers with balancing

Address changes

Check orders

Placed holds and stop payments on accounts

ACH Drafts

Paid checks for branches

Cross trained in all positions in Central Operations

1975-1991 Walmart

Cashier, Service Desk Attendant, Customer Service Manager, Office Manager

Supervised Front End employees

Balanced registers

Made bank deposits

Helped associates with insurance enrollment

Ensured customers received quality service

EDUCATION

Graduated Cameron High School

1970 Cameron, Oklahoma

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