Management Service
Resume:
Juan C. Lebron
*******@*****.***
PROFESSIONAL SUMMARY
Achievement-oriented IT Management Professional with a solid experience business analysis on IT operations, Telecomm billing management, IT Governance, P&L preparation/control, Business continuity implementation, risk management, network monitoring, computer programming/web development, IT audit reviews, business process re-engineering and IT project management. Experienced supervisor managing over 63 operational employees and 8 Project Managers on a 24/7 environment. Outstanding analytical capabilities in high tech, business strategy and integration solutions. Possess excellent communication skills at all levels of the organization. Lead the creation and develop of successful teams work. Experienced liaison supervising GM Group and Metavante services for banking industry. Manage multiple tasks on large scale projects keeping the business focus. Fully bilingual, English and Spanish.
WORK EXPERIENCE
JCL Global Services (dba SoluWave), Toa Alta, PR 11/2011 – Present
President & General IT Manager
Provide consulting services in the data processing field and assessment in the IT governance policies and procedures to align IT effort with the enterprise objectives. Perform business processing re-engineering in the IT Division using ITIL and COBIT as frameworks for efficiency and saving potential. Assist customers to negotiate agreements in telecommunications such as (microwave licensed & unlicensed), hardware and software licensing acquisitions and disaster recovery. We provided consulting service for business recovery to Universal Insurance for continuation of business, consulting services for contingency plan preparation to third party processors like EVERTEC, programming services offering to government agencies like Department of Housing, Medical insurance companies like MCS, medical providers like San Lucas Hospital and financial institutions like Banco Popular.
Frameworks uses in our reviews and assessment last year are HIPAA/HiTech, ISO 27001:2013, FISMA Act /NIST 800-53 guidelines to process, store and transmit Federal information, PCI DSS v3.0, COBIT 4.1 and ITIL v3.
Automate the Hardware & Software Asset Management process using SAM of Microsoft. Provide consulting for data security in servers running in Windows and UNIX platforms as well as re-engineering of communications and applications in a LAN/WAN environment. Manage IT projects using MS Project and CA PPM (Cloud computing, servers virtualization using VMWARE, custom programming, Telecomm facilities and IT infrastructure), looking to comply in time and on budget. Evaluate existing network architecture or implement it according to customer needs to be more efficient and effective. Provide excellent solutions in partnership with telecomm, HW/ SW providers like CenturyLink/SAVVIS, VMWARE, CISCO, IBM, AT&T, CA, EMC among others.
Provide custom-made architecture and programming solutions in .NET, ASP and Java. We can provide feasible solutions for your Enterprise Web Solution, intranet, e-Business, e-Commerce and e-Marketing portals. We also can provide technology outsourcing staffing to help you in your own initiatives.
Fully certified to provide information security and compliance reviews in areas such as PCI DSS, SOX section 404, SSAE 16, HIPAA/HITECH among others.
EVERTEC INC., Cupey, PR 2004– 2011
VP Computer Operations & IT Project Management
Develop IT Governance to ensure IT projects success in a highly competitive environment. Responsible to ensure compliance with SLA’s agreed with domestic and international customers to process their daily electronic transactions. Support the sales department as a SME for IT service/products offering for external customers. Supervise daily computer operations on a 24X7 environment including the NOC operations in three shifts. Participate in the Steering Committee previous to authorize critical changes to the production environment. Establish effective operational controls and matrix to avoid errors that affect the daily work. Monitor the network performance using automated tools and service desk to manage the ITSM strategy. Mentor and Lead IT project management team to complete initiatives in time and on budget. Establish and test the Business Continuity Strategy. Evaluate emerged new technologies, products and services to optimize our operations and increase efficiency and effectiveness. Supervise group of 63 operational employees and 8 project managers.
Complied daily with the 100% of operational processes established with local and foreign customers (such as Banco Cooperativo, Doral Bank, Santander Bank, BPPR and customers in countries such as Venezuela, Dominican Republic, Chile, Brazil, Costa Rica among others).
Deal with Metavante for Banco Popular North American’s operations processing.
Executed over 2k production programs daily running in mainframe and open environment (Window & UNIX) in a 24/ 7 service commitment. Evaluate around 20 programming changes weekly within the SDLC process.
Prepared and control budget allocations of over $12MM for running-the-firm and change-the-firm investments before the third quarter of the year.
Saved in average $300K annually in telecommunications & software expenses renegotiating existing contracts with vendors and optimizing the new one.
Negotiated and managed 10 contracts annually with external developers in US and abroad such as TATA Consulting and IBM.
Balanced daily critical data files for all major automated applications before to be posted affecting the accounting and financial systems. Among other applications this balancing process is executed for General Ledger, Installment Loans, Micra Application(data entry), Total System (Credit Cards, VISA/MC), Mortgage and Auto Loans, Commercial Loans, Integrated Deposit Application and ATM payment Processing.
Supervised team of 8 project coordinators for IT infrastructure projects. Analyze in average 12 projects requirements and Tech Specs weekly previous to manage the projects to ensure all critical tasks were included and budgeted.
Actively participate in the established policies and procedures for the PMO Office and report KPI to management.
Manage the project to install CLARO Telecom’s new billing system to ensure billing coding correspond with inventory of special facilities paid monthly in multiple facilities and customers. Negotiate new tariff for services based on volume and SLA.
Perform a business impact analysis/establish BC strategic to recover operations in case of an emergency.
Monitored the network and ATM performance on a 24X7 basis and implemented the ITSM methodology and CMDB strategy using tools like Spectrum, egel, asset management software among others.
Implement Visa and MasterCard annual reviews for payment processing (Vision Plus & Cardpac systems).
ACCOMPLISHMENTS: Complied with 99% service availability for all customers under contract. Complied with 98% of all IT projects assigned on time and on budget. Achieved successful IT integration in 2010 of Western Bank operations to Banco Popular of PPR without delays. Completed during 2011 CAPEX/OPEX related projects for EVERTEC’s acquisition by APOLLO investments. This was a $700 million transaction. Implemented Microsoft Dynamics ERP in National Guard and Econo supermarket chain.
Banco Popular, San Juan, PR 2000 – 2004
Information Technology Supervisor
Establish standard for financial data analysis based on investors requests. Renegotiate previous and new contracts to optimize the expenses in telecommunications and licensing acquired for service support. Ensure compliances with all regulatory agencies including FED and local laws affecting the business. Supervise a group of 10 employees.
Ensured all telecommunication related services comply with the 100% of customer’s needs and expectations on a monthly basis.
Ensure compliance with FDIC, FCC, OSHA and the local Commissioner of Financial Institutions of PR among other regulations.
Prepared in average 5 strong Business Cases monthly for new acquisitions and business’s investment, complying with the expected EBITDA.
Coordinated around 75 IT strategy projects assigned every year with the Engineering, Real Estate, Networks and Micro-Computer Departments along with business unit’s managers.
Negotiated with service providers such as (IBM, TANDEM, Sprint, Centennial, AT&T, Alcatel, Verizon Business, Telefónica Empresas, Global Communications, PRT, Nortel, NEC, CISCO, Lucent, Hypercom, GM Group, SoluNet, AVAYA, CA, EMC, TATA Consulting among others) their service agreements in order to formalize the business relationship with the company. Evaluate wireless providers such as Neptuno Networks and Aeronet.
Evaluated products and services received from suppliers (PBX, Key Systems, T1 circuits, OC3, Special Facilities for voice and data, PC and LAN servers, MPLS (Voip services)) to determine if they comply with our expectations of performance, quality of service and expected cost.
Analyzed financial data to ensure we are minimizing costs and maximizing revenues as planned in the Business Cases.
Participated in key initiatives to establish risk management controls to comply with external regulators.
Ensured the IT Division’s comply with regulators, internal and external auditors reviews such as SOX 404, HIPAA/HITECH, SSAE16 (former SAS70), PCI, FED Examiners, external vendors for licensing reviews such as IBM and Oracle.
ACCOMPLISHMENTS: Complied with the initial SOX404 and SAS70 and Federal requirements for the IT Division without exceptions in the internal controls procedures 5 years in a row. Saved over $1.5MM in 2011 in telecommunication expenses.
Banco Popular, San Juan, PR 1996 – 1999
Administrative Manager – Card Products Division
In-charged of credit cards payments processing administration, negotiations and compliance with brands changes twice a year (VISA / MasterCard).
Management Liaison with third party processor GM Group for new jobs requests and performance evaluation.
Enforced regulations compliance on time to avoid interruption of service and losing business.
Worked with 10 new products development annually including marketing, finances, operational processes, accounting and contract negotiation.
Maintained daily operations working properly including the automated systems and telecommunications.
Support PCI audits annually.
Banco Popular, San Juan, PR 1988 – 1995
Senior EDP Auditor
Fully understanding of general accepted audit standards and control standards according to ISACA. Uses of frameworks tool such as COBIT, ITIL and ISO 20000 to evaluate internal controls, service management and risks associated to the business. Working experience evaluating System Development Life Cycle (SDLC) and Security Controls.
Contribute to the audit planning and final grading scale standard and support general auditor in the audit committee when requested.
Perform formal and informal risk management assessment to identify and mitigate risks found.
Support line-of-business owners and operational areas to minimize the impact of external auditors, FED or Commissioner of Financial institutions formal reviews.
Participate and prepare recommendations in formal audit reports to top management. To be in-charge of audits such as Systems and Programming, Network and Telecommunications, EDP Operations, Technical Support, NOC.
Performed audit test around and thru the computer to applications such as Integrated Deposit Application, General Ledger and operating system as MVS.
Prepare details audit test supporting documentation we the finding, based, recommendation and risk issues associated to the test performed.
Reviewed annually the Bank’s emergency and contingency planning
Participated in other reviews such as SOX 404, SSAE16, PCI, HIPAA, Pandemic, FED Examiners
ACCOMPLISHMENTS: Detected a major fraud scheme against inactive saving accounts by internal employees in 2010 saving $500K in the process.
EDUCATION
Inter American University of Puerto Rico, Metro Campus, PR
Master in Business Administration – Major in Marketing & Finance, G.P.A. 3.66 Out of 4.0
EDP University of Puerto Rico, PR
Bachelor in Computer Programming - G.P.A. 3.80 Out of 4.0
SEMINARS / CONFERENCES / TRAININGS / CERTIFICATIONS
Information Technology System Management ITSMC – 2002, ITSMF – 2003, ITIL Framework
PMP requirements completed according to PMBOK principles
Waterfall/Agile /Software Prototype Models Training Completed
HIPAA/HiTech Compliance Program Certification 2008
CISA Studies 2010
PCI Certified
Certified Mediator – Supreme Court of Justice of PR since 07/2012
PMI Advanced Courses 2009, 2011 and 2014
Cobit standards 2003 and yearly updates
Microsoft Office – 2010 – Advanced
Visa and MasterCard annual reviews and implementation for payment processing (Vision Plus, Cardpac)
Other seminars taken with Gartner Group and ITSFM available upon request
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