Customer (User) Acceptance Tester
Resume:
Cassandra C. Greer
High Point, NC 27265
C: 336-***-****
**************@*****.***
Objective :
To obtain a position with a reputable and growing company where integrity, teamwork, communication, proven expertise in Quality Assurance testing (QA), User Acceptance testing (UAT), automation testing, software development lifecycles and office experience would be utilized.
Education:
Liberty University Online, Lynchburg, VA
Bachelor of Science, October 2009 Present
Computer System Management
Minor: Accounting and Public Administration
Guilford Technical Community College, Jamestown, NC
General Courses, August 2007 – 2008
Eastern Guilford High School, Gibsonville, NC
August 2003 – May 2007
Related
Experience:
United States Postal Service, Greensboro, NC (40 hours a week)
Human Resource Systems & Technology Solutions
Customer (User)Acceptance Tester (HRSSC) 08/14-Present
• Knowledgeable of Customer Acceptance Testing principles, practices and procedures related to activities such as the development of test plan, test scripts, traceability criteria, scheduling, recording of results, and follow-up actions.
• Develop test scripts (test plans) for Human Capital Enterprise System (SAP-HCES) and manage testing execution to determine readiness for implementation.
• Knowledgeable of automation testing including Application Lifecycle Management (ALM) and Unified Functional Testing (UFT).
• Capture and test all modifications to proposed functional requirements.
• Troubleshoot and resolve issues resulting from failed tests.
• Facilitate completion of testing activities.
• Performs quality audits to identify and correctly logging Test Case Defects.
• Strong time-management skills to juggle multiple projects simultaneously insuring all guidelines and production dates are met.
• Maintain and execute automated test scripts for automation testing practices.
• Provided training of testing activities and tools including automation training.
• Excellent verbal and written communicate skills with the ability to provide technical guidance as well as develop and present reports.
• Familiar with software development lifecycle and methodologies.
United States Postal Service, Greensboro, NC (40 hours a week)
Professional Processing Specialist-Phone Team 05/14-08/14
• Answer employee telephone calls regarding benefits as well as assisting the employee with any questions or concerns they may have.
• Send employee’s annuity estimates as well as respond to routine request for personnel information.
• Assist in helping US Postal employees with their Self-Service Profile accounts (SSP) as well as navigating Lite Blue.
• Have access and knowledge of Federal Regulations, postal policies and procedures that relate to compensation, benefit and personnel programs. USPS HR programs include Distributed Data Entry (DDE, Used for Payroll), Employee Personal Action History (EPAH), Human Capital Enterprise System (HCES), Knowledge Management System (Kana), Electronic Official Personnel Folder (eOPF), Electronic Materials Distribution Warehousing and Inventory Management System (eMDIMS) Remedy, Blue and Lite Blue.
• Processes, updates and maintains a variety of personnel relations.
• Orders benefit forms and kits for USPS employees as well as instructions on what to do once they have completed the paperwork.
• Propensity to process actions that relate to benefits and personnel related sequences.
• Able to follow standardized work instructions at an adequate level in order to meet key performance evaluations.
• I appropriately handle employee information with confidentiality and discretion.
Guilford County Schools, Greensboro, NC (40 hours a week)
Data Manager I and General Office Assistant, 02/10-02/15
• Collects and maintains student enrollment information, creates class schedules, processes student withdrawals and facilitates transfer of student information and records between schools.
• Keeps track of student’s information, such as basic information on the students, the parent’s/guardian’s contact information, immunization record, medical needs, testing scores, etc.
• High degree of confidentiality with information and maintaining records.
• Maintains attendance- inputs absent and tardy notes daily.
• Prepares reports and correspondences on work related matters such as Principal Monthly Report (PMR), Grade Race Sex (GRS) Report, etc. Prepares and maintains daily backup records.
• Keeps track of disciplinary referrals- by inputting information into Power School (SQL Database Management System) and School-Wide Information System (SWIS).
• Also provides information to school staff on the use of NC Wise (ORACLE Database Management System) and application of data.
• Answers phone calls and takes messages.
• Assist parents and visitors with their questions and needs.
• Serve as a point of contact to provide information, technical guidance, assistance and instruction to staff members.
Blue Ridge Property Management, High Point, NC (40 + hours a week)
Leasing Consultant, 05/08-01/09
• Taking and processing rental applications, filing resident’s information.
• Contributed to high growth rates in sales and productivity with personal leadership ability, analytical skills, and sales experience.
• Developing a strategic plan after identifying customer’s functional needs.
• Handling budget and check flow experience by taking rent, posting it to the account and making bank deposits.
• Ordering supplies for daily operations
• Coordinated activities in support of residents request and complement issues.
Guilford County Schools, Greensboro, NC (20 hours a week)
After School Care Enrichment Service (ACES), 08/07 – 05/08
• Supervise up to 20 children in the afternoon
• Assist in individual tutoring as needed
• Schedule afternoon events and activities
Eckerd’s, Greensboro, NC (20 + hours a week)
Experience Customer Service Associate, 12/05 – 05/08
• Quickly & effectively resolves customer concerns
• Distributes inventory as needed
• Answer telephone inquiries from potential customers
• Work successfully in a fast-paced environment
Key Skills:
Communication - Clear and Concise written and oral communication skills. Deals with internal and external customers at all levels via telephone and email, to ensure successful communication via actively listening and probing questions. Ability to communicate in writing in a concise and organized manner while taking into consideration the audience. I produce well written material with proper content, format and grammar.
Problem solving – Resolves in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions, efficiencies and high level of quality. Proven accuracy, reliable, detail-oriented, and capacity to shoulder higher responsibility. Ability to research, locate and review appropriate source materials, in order to develop responses to inquiries and solve problems related to personnel activities.
Team Player – Enjoys sharing knowledge and encouraging development of others to achieve specific team goals. Work cooperatively and interact positively with co-workers and customers. Always shows courtesy, discretion
Planning and Organizing – Refined planning and organizational skills that balance work, team support and ad-hoc responsibilities in a timely and professional manner. Very detailed oriented and thrive within a fast-paced, creative and deadline- driven environment. Ability to multi task, manage and prioritize effectively.
Systems knowledge –Experienced in SAP-Human Capital Enterprise System (HCES).USPS HR programs such as Distributed Data Entry (DDE, Used for Payroll), Employee Personal Action History (EPAH), Knowledge Management System (Kana), Electronic Official Personnel Folder (eOPF), Electronic Materials Distribution Warehousing and Inventory Management System (eMDIMS) Remedy, Blue and Lite Blue. Experience in preparing and analyzing data for management accurately and in a timely and proficient matter using Oracle and other SQL Database Management System.
Computer Proficiencies:
Proficient in System Application Program (SAP), Application Lifecycle Management (ALM), Unified Functional Testing (UFT),Version One, Microsoft Project, Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Publisher, Microsoft Access and Microsoft PowerPoint.
References:
1. Ronald Ramos
Senior Business Analyst (Current Supervisor)
7023Albert Pick Rd Greensboro, NC 27409
Phone: 336-***-****
******.*.*****@****.***
2. Wayne Mayo
Principal at Parkview Elementary School
325 Gordon Street High Point, NC 27260
Phone: 336-***-****
*****@*****.***
3. Erica Davis
Student Information Administrator
712 N. Eugene Street Annex Greensboro, NC 27401
Phone: 336-***-****
******@*****.***
Contact this candidate