Senior Patient Coordinator/Senior Office Clerk Executive/Team Leader
Resume:
Michelle M. Perlas
P.O.Box: *****, Al-Ain, UAE
Contact No: +971-***-***-***/+971******** ● Email: *************@*****.***
Profile
Energetic, versatile and results-focused professional used to working calmly, efficiently and effectively under pressure to achieve results. A confident communicator who is able to work with a wide range of people at all levels. Organisational ability to handle multiple priorities and meet deadline schedules. Productive working within a team using own initiative to enhance performance. Skilled in building rapport with colleagues and management and delivering a high level of service. A self-starter and willing learner who demonstrates a high level of enthusiasm in all aspects of work. Excellent time management skills.
Professional Experience
New Medical Centre - Specialty Hospital, Al-Ain UAE, November 2011 to Present
Senior Patient Coordinator/Senior Office Clerk Executive/Team Leader, April 2009 to Present
Working effectively in a team within a busy reception for this leading-edge provider of healthcare services in the Middle East, and specializing in and providing quality laboratory services.
Scheduling and maintaining patient files, and organizing and making appointments as required, especially FNAC (Fine Needle Aspirations Cytology) in liaison with relevant healthcare professionals.
Screening and responding to calls, enquiries and requests promptly and satisfactorily.
Preparing day to day patient test transactions on the system in an accurate and timely manner.
Acting as point of contact in the hospital for all laboratory test results.
Devising and maintaining office systems including data management, archiving and filing etc.
Coordinating with lab doctors and technicians for urgent tests and missing reports.
Preparing daily and monthly statistics, and liaising with all staff for any lab related services.
Knowledgeable about insurance categories.
Medical Transcriptionist, November 2008 to Present
Transcribing dictated reports accurately and translating medical jargon and abbreviations in to their expanded forms, and editing as required.
Returning reports in either printed or electronic form to the doctor or medical technologist for review and signature, or amendments/correction.
Deciding which information should be included or excluded in the reports, distinguishing between homonyms, and noting inconsistencies and mistakes in medical terms.
Referring to antibiotic guidelines, drug references, medicines and other sources related to the reports.
Identifying errors in reports, especially repeated antibiotics, and checking with doctors to obtain correct information.
Performing data entry and data retrieval services and providing data of inclusion in medical records, and for transmission to the doctors.
Producing medical reports, correspondence, records, patient-care information and statistics positive entry reports and medical check-up patients.
Handling reports from other laboratories in liaison with key contacts.
Al Madina Recruitment Agency, Abu Dhabi, UAE, Secretary, May 2007 to August 2008
Maintaining, updating and reviewing comprehensive filing systems to ensure efficient operations of this recruitment agency providing a quality service for skilled workers/housemaids.
Carrying out assigned tasks efficiently including photocopying, operating telefax machine, and other data management systems.
Dealing promptly with telephone calls, enquires and requests, and resolving problems.
Greeting customers in a professional manner, discussing with them their selected applications for position, and mailing relevant agencies to follow up requested information on selected applications.
Booking air tickets, organizing visas from sponsors and preparing daily and monthly statistic reports.
Universal Robina Corporation, Philippines, Bar Coder, April 2006 to April 2007
Checking and packing all the finished products before adding screening codes for one of the largest branded food products in the Philippines and globally.
Producing time sheet reports for employees and liaising effectively with staff about products.
Ensuring finished products meet quality standards for excellent customer service and satisfaction.
Asian Hospital, Philippines, Receptionist, March 2005 to March 2006
Specializing in ophthalmology services, assisting doctors while ensuring correct procedures for patients.
Taking history of the patients and making appointments as required.
Communicating with ophthal doctors/technicians for the urgent test/orders from the patients.
National Statistics Office, Philippines, Statistician, July to December 2004
Gathering all project materials from the designated community.
Attending meetings/seminars and taking minutes as required.
Preparing and submitting monthly community statistics reports programs including vaccination, feeding, family, maternity and nutrition programs.
Maintaining office systems including data management, archiving and filing.
Department of Interior and Local Government, Philippines, January to June 2004
Secretary
Verifying meetings with relevant staff, attending meetings, preparing and submitting monthly reports, dealing with enquiries and maintaining office systems.
Pediatric Clinic, (DR. Torrevillas - Pediatrics Specialist), Philippines, March to December 2003
Secretary
Screening and responding to calls, enquiries and requests promptly and satisfactorily.
Preparing day to day patient test transactions on the system in an accurate and timely manner.
Acting as point of contact in the hospital for all laboratory test results.
Devising and maintaining office systems including data management, archiving and filing etc.
Preparing daily and monthly statistics, and liaising with all staff for any lab related services.
Skills
Verbal and written communication skills
Professional personal presentation
Customer service orientation
Information management
Organizing and planning
Attention to detail
Initiative
Reliability
Can do attitude
Self-motivated and results driven
Stress tolerance
Education
Iligan Medical Center College (IMCC), Philippines
Bachelor of Nursing, 2000 to 2003
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