Customer Service Real Estate
Resume:
KERRY S. SAYRE, CRP
Canton, OH 44708
*****@******.***
I am a professional who knows the value of excellent relationships with management, staff, and clients. I am looking for a position that will advance these skills and lead to more responsibility with an outstanding company.
SUMMARY OF EXPERIENCE
Berkshire Hathaway HomeServices PenFed Realty Severna Park, MD
Business Development Manager April 2014-October 2015
Manager of the Corporate Relocation, Broker to Broker and Referral Company.
Interview Agents for the Relocation Team.
Manage 6 associates.
Train agents on the Relocation process.
Train Relocation Counselors how to interact with Transferees and Third Party Companies.
Assist with our Brokers on the status of the agents in Relocation
Assign all referrals.
Handle Referrals and assist when needed.
Handle all Escalations with the Third Party Company.
Back up my Superiors when they are out of the office.
Weekly Meetings with the Team.
Evaluate my Associates and guide them to provide Premier Service.
Provide Information to the Third Party Company when requested.
Certified Relocation Professional.
Brookfield Global Relocation Scottsdale, Arizona
December 2011-April 2014
Brookfield Global Relocation bought out Prudential Real Estate and Relocation Services on December 2011. My job qualifications have stayed the same as below as a Broker Network Management Specialist.
Prudential Financial Scottsdale, Arizona
Prudential Real Estate and Relocation Services March, 2006-December 2011
Broker Network Management Specialist January, 2011 – December 2011
Assist in the development, management, and support of top-quality Preferred Broker Network that will meet the needs of various clients and business units.
Maintain accurate, up-to-date market data and broker information in the system(s); education of and support to Prudential Relocation Associates in their business relationships with the Preferred Broker Network and in their use of the systems(s).
Broker Finds for Client Services in towns/markets that do not have a Preferred Network Broker.
Problem Solving/Dispute Resolution: Act as an intermediary in conflicts & assist in the resolution of issues brought to our attention.
Internal and external training using tools and marketing of PREA Network and Broker Alliance Management Initiatives.
Marketing Property Specialist November, 2008-January, 2011
Review Broker Market Analysis and communicate with Relocation Directors.
Review and sign Contracts
Input all information needed for our internal systems.
Partner with Relocation Counselors to ensure accuracy of Contracts and files prior to acquisition.
Quality Assurance Associate April, 2008-Nov, 2008
Called on Transferees to review how their relocation has been going.
Communicated with Account Managers as to the status of their Relocation Counselors interim surveys.
Forwarded Escalations if necessary.
Assisted as a Relocation Counselor for the Government Team when they really needed help.
Motivated Relocation Counselors to keep a positive attitude.
Learned to work on Access.
Inventory Property Specialist Feb, 2008 – April 2008
Worked as an Inventory Property Specialist for 2 months. Negotiated contracts with Relocation Directors and presented the contract to the Client.
Reviewed Broker Market Analysis, completed monthly reports for Client. Performed customer service.
Was a back up for many of my co-workers.
Relocation Counselor and Marketing Property Specialist March, 2006 to Feb, 2008
Explain and deliver relocation services to the transferee on behalf of the corporate client.
Administration of all aspects of a relocation program including home sale, transportation, expense processing, marketing assistance and destination service benefits.
Maintain accurate and timely documentation of all relocation activities and transactions, with a case load of 125 plus transferees while insuring client and customer satisfaction.
Was a Marketing Property Specialist for two months.
Costco Scottsdale, AZ
Cashier Assistant May, 2006 to Nov. 2007
Assist the Cashier
Deliver Customer Service
Assist in maintaining organization on the floor
Prudential DeHoff Realtors North Canton, Ohio
Director of Relocation Feb, 2004-March, 2006
Managed all referrals that were received into the department.
Worked with 85 Real Estate Agents in maintaining all referrals.
Facilitated referrals for a client in the local area.
Maintain all inventory properties for Relocation Companies.
Present Real Estate Contracts to Relocation Companies.
Property Manager for two large companies in the area, along with handling
all expenses.
Would facilitate contractors to administer repairs to all the inventory properties.
Administer a company policy for a client including transportation, marketing assistance and destination service benefits.
EDUCATION
Kent State University
Canton, Ohio
Real Estate Courses
1979 – Real Estate License
Hondros
Akron, Ohio
2000 – Real Estate License
CERTIFICATES/LICENSURES
1979 to 1986 – Real Estate License
2000 to 2007– Real Estate License - I will reacquire if needed.
Certified Relocation Professional - CRP
gCertified
Contact this candidate