Customer Service Project Manager

DEBORAH BENNETT

360-***-**** *******@*******.***

Skills, Qualifications & Strengths

Customer Service

Cashiering

Documentation

Bi-Lingual

Training Staff

Supervisor

Educational Field

Team Player

Adaptable

Self-Starter

Punctual

Organized

Skills Of Professional Work

•Greeted all customers with positive and caring attitude, going above and beyond customer service guidelines

•Proficient in serving all customers with knowledge of product as well as upselling to the customers benefit, answering all questions and customer complaints in an efficient and positive manner

•Handled monetary procedures including bank runs, money bags and exchange of money

•Ability to assist in all manners of organization including keeping things labeled, well documented

•Provided excellent supervision of co-workers and managed schedules adapted to all situations

•Handles self with courteous and pleasant demeanor in any environment and under stress

•Handled all appointments in organized and functional procedures

•Ability to address inquiries and resolves problems as they arise using sound judgment

•Ability to resolve any and all problems in tactful and diplomatic way

•Greeted customers, assisted or directed them to others as appropriate

•Managed multi-line telephone calls and referred to the appropriate person or office, based on caller’s needs

•Utilized all required office equipment such as faxing, printing, and lamination process

•Established lasting relationships with customers by giving quality customer service

•Ability to positively and proactively handle all customer concerns and prioritize multiple tasks in a fast-paced environment

Work and Volunteer History

Woman’s Vancouver Connection Reservation Coordinator Portland, OR 2011

Steetreach Northwest Project Manager Portland, OR 2008-2009

Kids Forever Learning Center Teacher Tucson, AZ 1995-1999

VisionQuest Lodgemakers Teacher Tucson, AZ 1995

Education

University of Arizona Tucson, AZ

Tucson Medical Institute Tucson, AZ

Thank you for your time and consideration; I sincerely appreciate you taking the time to review my resume. I look forward to hearing from you.

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