Executive Assistant

Executive Assistant

QUALIFICATIONS PROFILE

Dedicated, focused, and detail-oriented administrator, offering a progressive experience in office administration, travel and event coordination, and file management. Highly adept at organizing schedules and tasks, as well as assisting the entire aspect of administrative operations and support. Effective at performing clerical duties and procedures, meeting customer’s specifications, exceeding client expectations, and ensuring business success. Recognized for articulate communication skills essential in interfacing and building positive work relationships with colleagues, personnel, and professionals of all levels.

AREAS OF EXPERTISE

Core Business Process Management

Collaboration and Relationship Building

Conflict Resolution and Decision-Making

Documentation and Data Compilation

Cross-functional Collaboration

Standard Regulatory Compliance

Accounting and Credit Administration

Continuous Performance and Process Improvement

PROFESSIONAL EXPERIENCE

Fannie Mae – Dallas, TX

Administrative Support III, Credit Portfolio Management Operations 2013–2015

Assumed full responsibility in coordinating travel arrangements, expense reports, and schedules with vice president and three directors.

Rendered expert oversight to facilities, floor plan, and office arrangement for 230 employees and contractors, which included ordering of supplies and working with special projects.

Designed and implemented a corporate organizational chart that illustrates employee and contractor relationships; keenly monitored full-time equivalents (FTEs) terms as well as hiring and pending status.

Promptly addressed staff inquiries regarding company’s policy and procedures, while conducting in-depth research to provide strategic insights for decision making.

Helped presided over town hall meetings with 200 people to discuss work across the department.

Improved awareness of other departments on new processes, accounting, and quality control measures of Credit Portfolio teams through development and implementation of a new webpage.

Keenly assessed and examined different products, which reduced the budget by 20% on ordering supplies and special orders.

Drove key efforts in saving more than $8K for the company by locating used monitors

in associated department instead of purchasing new monitors for over 40 people.

The University of Texas Southwestern Medical Center – Dallas, TX

Administrative Associate, Department of Internal Medicine 2007–2013

Took charge of purchasing and maintaining office and laboratory supplies as well as organizing staff’s travel and schedules with the director.

Gathered necessary materials from various agencies for research laboratories and state requirements.

Fostered and maintained strategic partnership with variety of organizational levels from executives, international scientific professors, corporate leaders, customers, vendors, and staff.

Efficiently handled grant requirements by preparing the financial pages for federal, state, and association grants.

Administrative Associate, Department of Surgery – Chairman’s Office 2000–2007

Rendered effectual support to human resource manager which comprised of scheduling appointments and coordinating meetings.

Acted as a primary point of contact with eight division administrators regarding administrative- and human resource-related items.

Held responsibility in creating volunteer faculty files for the monthly and weekly CME meetings by arranging over 200 files and sending letters to each faculty as well as requesting required credentialing material.

Acquired strong command in establishing and maintaining database for renewal process.

Applied organizational skill in analyzing and tracking inventory items across the department, while performing monthly balanced inventory list.

Facilitated Service Awards Luncheon for the department with more than 200 faculty and staff through collaboration with Mail Room, Catering, Maintenance, Facilities, and Surgery departments.

Gained access to highly confidential human resource material to verify and maintain new files for personal and financial data.

PROFESSIONAL EXPERIENCE

Bachelor’s Degree in Health Care Administration, University of Phoenix – Dallas, TX

Associate’s Degree in Business, University of Phoenix – Dallas, TX

TECHNICAL ACUMEN

Microsoft Office Applications (Word, Excel, PowerPoint, Access, Visio, and SharePoint)

Concur, PeopleSoft

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