Sales Customer Service

Maria Dawe

**** **** ******, **********, **** cell 216-***-**** ********@*******.***

Highly motivated results-driven professional with over twenty-four years of sales, account management, and customer service experience. Natural communicator with experience in forging solid working relationships with professionals at all levels.

A proven performer with a track record of consistently exceeding sales goals in a consultative sales environment.

Core Sales Skills

Closing

Account Development

Account Management

Prospecting

Business Development

Market Turnaround

Cold calling

Customer Relations

Consultative Sales

Advertising

Commercial Accounts

Territory Management

Professional Experience

HealthSpan (Acquired Kaiser Permanente October 1, 2013) - Cleveland, Ohio October 2013 - Present

Sr. Account Executive

Responsibilities include sales in the individual, small group, and mid-market group segments.

Exceeded sales goals and was over 100% of plan for both 2014 and 2015.

Responsibilities include selling on/off the Marketplace, SHOP, broker partners, and direct to employers and consumers.

Developed and cultivated relationships within broker channel, to position HealthSpan as a key player for total replacement opportunities.

Experience selling HMO, PPO, HSA, and Self-Funded Plans, through broker channels or direct to consumer.

Instrumental in HealthSpan’s growth in the state of Ohio

Kaiser Permanente - Cleveland, Ohio February 2012 - October 2013

Account Executive

Responsible for sales in the individual and small group segment, through broker relationships and direct to consumer.

Exceeded sales goals and was 110% of my sales plan.

Developed new relationships with brokers that had not written Kaiser before.

Demonstrated the ability to work with groups directly and close the business due to my ten plus years of experience in the Healthcare Industry.

Kaiser Permanente showed a profit in small group for the first time in three years due to direct sales and cultivating new relationships with brokers

Talus Brokerage Services, Independence, Ohio February 2008 – February 2012

Account Executive February

Exceeded sales goals each year and brought in over $25 million in new business premium

Developed and maintained over 275 broker and carrier relationships

Managed a book of business composed of 22,000 subscribers with an annual premium over $132 million with a retention rate of 98.4%

Worked consistently with agents and business owners to control healthcare costs by implementing multiple strategies and plans as well as leading educational seminars.

Demonstrated an ability to work within large, mid, and small sized groups, offering a strategic view of the Healthcare Industry and Healthcare Reform.

Increased market share in competitive markets thru ancillary lines, such as GAP and Worksite programs.

Maria Dawe 216-***-**** page 2

Kaiser Permanente – Cleveland, Ohio April 2004 – February 2008

Account Executive, New Business Development

Responsible for creating new broker relationships and strengthening existing relationships.

Consistently exceeded sales plan.

Achieved top sales consistently 2004, 2005, 2006, 2007, and 2008.

Work one-on-one with the brokers, training and keeping them up to date on new products.

Developed a Direct Mail and Telemarketing Campaign. The Telemarketing staff generated business through cold-calling on business owners and setting appointment for the sales staff. My team achieved over 200% of plan in 2005.

Sold directly to businesses, that were generated and prospected thru a Direct Mail and Telemarketing Campaign. I was in charge of the Campaign, while still responsible for sales and a telemarketing staff.

TransUnion – North Olmsted, Ohio February 1998 – April 2004

Account Representative

Upon promotion to Account Executive, accelerated sales productivity and major account development achieving a critically needed 30% growth in sales. This was at a time when TransUnion had lost market territories due to poor product pricing strategies.

As an Account Executive, exceeded revenue targets by maintaining volume, increasing business and renegotiating contracts with accounts. Grew territory from 85% to 115% of plan.

First Account Executive at Trans Union to break into the highly competitive Akron, Canton market; made significant inroads and accelerated sales through persistent cold-calling and telemarketing combined with disciplined follow-up and persuasive closes.

Arrow International, Inc., Cleveland, Ohio November 1996 – February 1998

Customer Service/Sales Representative

Consistently achieved and exceeded sales goals

Maintained product-to-consumer inventories to maximize profits

Interfaced with marketing departments to achieve and support corporate objectives.

Consulted with clients to determine their needs and priorities

John H. Harland Co., Eastlake, Ohio October 1992 - November 1996

Sales Support Specialist

Developed and maintained client base of 300+ customers

Maintained point-of-sales presentation standards for consumer products.

Promoted new services and products; prepared relevant management reports

Established strategies and reviewed sales plans with area and regional managers

Facilitated product presentation and training seminars

EDUCATION

Accident & Health Life Insurance License - State of Ohio

Bachelor of Business Administration – Cleveland State University

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