Test Cases Customer Service

Faria

Sr. Quality Assurance Analyst

Professional Summary:

8+ years of experience in the field of Information Technology in Software Development Life Cycle (SDLC) and Software Quality Assurance.

Extensively involved in Load Testing, GUI Testing, Integration Testing, Regression Testing, Performance Testing, Functionality Testing and UAT on Client /Server and Web-based applications.

Experience in testing in Web/UI environments.

Experience in preparation of Test Strategy, Test Plan, Traceability Matrix and Test Matrix.

Involved in different business processes and assisted organizations to get an increased quality, effectiveness and satisfied client service.

Extensive experience in delivering critical solutions on various levels of project planning, business processes, quality assurance and business analysis.

Analyzing the Business Requirements Documents (BRD), Functional Requirements Documents (FRD) & Data mappings.

Good knowledge and experience in ALM using HP Quality Center. Requirements management, Test Planning, Defect management etc.

Designed and documented Test Plans, Test Cases, Test Scenarios, and Test Strategies based on business requirements and Design documents.

Good experience in identifying page objects using all possible Locators including Xpaths.

Experience in Cross browser testing in Selenium.

Strong knowledge of HL7, HIX (Health Insurance Exchange), EMR/EHR, Health Care Reform and Patient Protection and Affordable Care Act (PPACA) and Facets.

Good experience and understanding of Page Object Pattern/Model in test scripts to write element descriptions.

Good understanding of health insurance policies like HMO and PPO and proven experience with HIPAA 4010/5010, EDI transaction codes such as 270/271 (inquire/response health care benefits),276/277(Claim status), 834 (Benefit enrollment), 835 (Payment/remittance advice), 837 (Health care claim).

Strong business knowledge of Healthcare sector and very good knowledge about Faucets, HIX and proven experience with ICD9-ICD10 conversion.

Good working experience in analyzing changes and identifying areas of applications to be regression tested.

Extensive knowledge of Healthcare Insurance including Medicaid. Medicaid Information Technology (MITA), Medicare (Part A, B, C, D), Procedural and Diagnostic codes, Claims Process and Medicaid Management MMIS.

Generated and executed test scripts in Selenium using Java.

Generated test reports after every test suite execution in JUnit and TestNG Framework.

Performed Functional, Integration, Regression and ad-hoc testing.

Strong experience with Selenium Web Driver and HP Quick Test Professional.

Solid understanding of Software Development Life Cycle including Agile, Waterfall and Iterative.

Strong experience in development of core QA framework function library for various Web and Client-Server application.

Strong experience with Keyword Driven and Data Driven framework implementation.

Strong experience with Agile Test Methodology and Agile Development process.

Strong experience with Behavior Driven Development (BDD) and Behavior Driven Testing with Cucumber JVM to implement Test Driven Development (TDD).

Strong experience in Cross Browser, Cross Platform web testing with Selenium WebDriver.

Solid understanding of QA methodology to ensure quality control.

Experience in designing and implementation of Test Cases and Test Scripts in various Frameworks in Selenium, UFT and QTP.

Experience with fast paced environment like Agile/Scrum Methodology and sprint implementations every 2-3 weeks.

Solid Experience on web testing using Selenium Web Driver/Selenium Grid, TestNG, Cucumber and Maven build Tool.

Experience in formulating Test Strategies and methodologies, Test Plans, Test cases, based on User Requirement and Business Requirement documents.

Good skill in Defect Management and Tracking, Test Execution, Test Report generation, and Analysis using Quality Center, and JIRA.

Highly motivated team player with excellent problem solving, team building, judgment and decision making skills.

Perform well under pressure with strong Analytical, Interpersonal, Decision making, and Communication Skills as a team player.

Testing Tools

Selenium, QuickTestPro (QTP), Quality Center,

Mark-up/Scripting Languages

HTML, XML, JavaScript, VB-Scripting

Languages

JAVA,XML, CSS

SDLC Process/Methods

Water Fall and Agile Methodologies

Management Experience

Lead the automation/manual team for various projects.

Excellent communication, documentation and presentation skills. Quick learner, versatile, adaptable and process -oriented with high customer orientation

Automatic Testing Tool

HP, UFT, Load Runner, Selenium, TestNG, Cucumber, Maven.

Manual Testing Tool

Quality Center/ALM, JIRA

Development IDE

Eclipse, Visual Studio

Professional Experience:

CVS Health, Richardson, TX June 2015– Present

Role: Sr. Quality Assurance analyst

CVS Health (formerly CVS Caremark Corporation) is an American retailer and health care company. CVS Health operates over 7,800 CVS Pharmacy, Longs Drugs and Navarro Discount Pharmacies stores a pharmacy benefit manager, mail order and specialty pharmacies, a retail-based health clinic subsidiary, Minute Clinic; and an online pharmacy, CVS.com. CVS Health is chartered in Delaware, and is headquartered in Woonsocket, Rhode Island, where its four business units are also headquartered.

Medicare Part D, the team works with PA Admin department which requires the Utilization Management (UM) configuration within the MedHOK (Medical House of Knowledge) system.PA (Prior Authorization) determines the coverage based on strict, client-specific criteria for a drug that otherwise would not be covered. Team is responsible for the application UM Prep Matrix within the MedHok.

Responsibilities:

Perform functional, regression, usability and other types of testing as appropriate in Medicaid / Medicare (Part A, B, C, D) team such as mapping documents, AdHoc Fax, Guidelines, Decision Tree, and DOA Diagnostic Cluster.

Attending business sessions, understanding the Requirements/Business.

Designed and developed functional test procedures and assisted in the evaluation of hardware and/or software test requirements to perform quality checks.

Involved in Cross browser testing in Selenium.

Worked with Page Object Pattern/Model in test scripts to write element descriptions.

Generating test scripts in Selenium using Java.

Executing test suits / scripts in Selenium.

Well versed with Selenium IDE, Web Driver and TestNG.

Generated test reports after every test suite execution in TestNG Framework.

Conducted Compatibility tests with multiple operating systems and browsers.

Worked on creating the change requests for any new changes.

Performed HTML coding while configuring decision trees, wrote test cases and executed test cases on a daily basis.

Executed test cases using QTP/UFT.

Inserted Check Points to Check for the broken Links, Text, and standard properties of an object using QTP. Managed Object Repositories.

Worked on HIPAA EDI 835, 837, 270/271, 278 use cases and collaboration templates according business requirements in Claims Process.

Developed and executed VBScripts using Conditional and Looping statements of VBScript extensively.

Analyzed and Reported test results using QTP, Selenium and TestNG.

Performed manual testing using Quality Center/Test Director to developed test cases, test plan and Test scenarios; execute test cases, analyzed any defects or bugs and reported to appropriate departments.

Verified bug fixes in all iterations based on various configurations.

Parameterized various links in the application for functional/Integration Testing.

Reported defects to the team lead and helped the developer to resolve the technical issues.

Conducted electronic healthcare data using CAPTIVA for OCR (Optical Character Recognition).

Executed test cases for EPA (Electronic Prior Authorization).Prepared and maintained test data using SharePoint.

Continuously streamline and improve the testing life cycle to ensure test planning, execution, and reporting are effective, agile, and coordinated.

Work closely with development, product management, documentation, and technical support to ensure that the quality objectives of all projects are met within schedule constraints.

Performed regression testing on different coverage determination and redetermination approval and denial forms, BvsD Denial and AOR letters.

Conducted SQL queries in database for backend testing.

Interacting with the developers on resolving the reported bugs and various technical issues.

Worked on HIPAA EDI 835, 837, 270/271, 278 use cases and collaboration templates according business requirements in Claims Process.

Reviewed and incorporated enhancement to current functional testing scripts.

Attended meetings with management to discuss the status of project and draft strategies for the near future.

Worked with developers in tracking and resolving system defects using MEDHOK.

Provided management with the proof of concept, with a complete analysis on key performance index metrics, reports and schedules as necessary and participated in the design walkthroughs meeting using MS Project.

Work concurrently on several projects and releases, each with specific instructions that may differ from release.

Environment: Quick Test Pro (QTP), Quality Center, Selenium, SQL, ALM, TestNG, VBScript, Unix, Windows HTML, JIRA.

State of Louisiana, Baton Rouge, LA Dec2012 - May2015

Role: QA Test Engineer

The Louisiana Medicaid Program provides health services to low income individuals, has an annual budget of 7.2 billion dollars and provides services to more than 1 million recipients annually. Its Medicaid Management Information System (MMIS) processes 51 million Medical claims annually for more than 30,000 Medicaid providers. The scope of the project was to implement modifications and enhancements to the MMIS to allow successful administration of Behavioral Healthcare at-risk managed care which is not presently covered.

Responsibilities:

Identified the Business requirements and was involved in Manual and Automated Testing of the front-end application.

Worked on the integration of MMIS and different subsystems of MMIS.

Worked on different EDI transactions.

Hands on the development of test procedures for various stages like Integration, System, Functional, Regression, Cross platform, and User Acceptance Testing (UAT).

Developed test scenarios, test cases and reviewed the test cases.

Detected, Logged and classified defects based on the severity and priority.

Developed test cases and test documents used for configuring software to meet needs of ICD-10 readiness.

Responsible for validating and testing clear ICD-9 to ICD-10 conversion.

Tested whether EDI Transactions is in compliance with the HIPAA 5010 changes.

Performed Functional, Regression, Negative, positive, End to End and User Acceptance testing.

Developed test scripts for the Backend testing for MPI (Master person index) and EDI 270/ 271 & 276/ 277 834 (both outbound- enrollment and inbound- eligibility).

Extensively involved in UAT (user acceptance testing) testing process.

Reviewed Unit test specification prepared by the developers.

Participated in defects resolving process with project team members.

Organized and Participated in the team meetings with developers and project coordinators.

Involved in risk analysis & gap analysis.

Worked with developers and other QA members to define test requirements and developed test cases based on the Business requirements and System requirements.

Worked on an Agile development environment – consisting of many iterative releases with extensive co-ordination between the developers, testers and business analysts.

Participated in daily Scrum meetings and provided significant feedback for day to day issues for each sprint.

Participated in preparing data for the EDI- 834 batches.

Validated test output to ensure that the actual results meet the system requirements and the expected data.

Verified Medicaid/Medicare/CHIP/Annual Income/Tax Information from different Hub like CMS/IRS/DHS/SSA as part of verification testing. (Center for Medicaid and Medicare services), DHS (Department of Health services), SSA (Social Security Administration), (Internal Revenue Service).

Used Firebug for the web based application testing with Selenium for the commands and locator application, including Xpaths.

Generated QA status report for daily planning, progress and execution.

Worked closely with Business teams and participated in Business Acceptance Testing (BAT).

Actively participated in QA team meetings and walkthroughs for weekly QA testing review meetings.

Received training in writing test code using Java, Selenium and Maven build tool.

Perform functional, regression, usability and other types of testing using Selenium, TestNg and Cucumber as appropriate in different CPD team functionalities such as punch out to Configurator, various configuration functionalities, Cart functionality and post order PrintQ order system.

Wrote Automation test code for various CPD functionalities such as add to cart, PrintQ order move.

Used SOAP UI tool to test price service in ODWS.

Excel in creating test plans, track bugs, close open defects and validate functionality using Defect tracking tool JIRA.

Demonstrated methodical, detail-orientated and thorough approach to all assignment while adhering to compressed timeline.

Complete all assignments on or ahead of time.

Environment: Selenium IDE/RC, Xpath, CSS, SQL, TestNG, Cucumber, Quick Test Pro (QTP), Quality Center (QC), Test Director, Unix, Linux, VBScript, VM Ware, Eclipse, Fire Bug, JavaScript.

Sutter Health, Sacramento, CA Sep 2011 – Nov 2012

Role: QA Tester

Sutter Health has more than 50,000 of doctors, employees and volunteers. Together, they share a partnership promise to create a more personalized, high-value health care experience. Sutter Health has adopted an evidence-based model of care to further improve patient outcomes.

The role of Sutter Health Information Services project is to make electronic data and communications available to Sutter Health employees, providers and patients to support the health and well-being of the community, enhance patient care and safety, and improve business processes and performance. Information Technology's key approaches to meet these needs, consists of the Epic Applications, Telecommunications, Project Management, Web, and Technology. Review IT optimization across affiliates, regions and entire enterprise.

Responsibilities:

Developed manual test cases in Quality Center reflecting user needs for the Functional, Regression, UAT, Performance testing and Security requirements.

Involved in reviewing the requirements, designs and layout specifications.

Worked closely with development team in creating automated scripts for the application using Selenium.

Analyzed project requirements and identified the scope for automation testing.

Designed and implemented Modular approach to create a driving script.

Designed and implemented the modules, using QTP which can be re-used in other scripts.

Created reusable functional libraries for regression and end-to-end testing.

Created and executed automation scripts in QTP and integrate the results in Quality Center.

Managed the Local & Shared Object Repository and also used Descriptive Programming.

Parameterized the data and performed the Data-Driven testing using QTP for testing the application with Positive and Negative inputs.

Used Standard Checkpoint, Text Checkpoint, File Content Checkpoint, and XML Checkpoint to verify the application.

Involved in HIPAA/EDI Medical Claims Analysis, Design, Implementation and Documentation.

Executed test cases using QTP Automation tool.

Followed HIPAA guidelines in preparing the documents for the transactions sets 270/ 271 & 276/ 277.

Implemented the HIPAA privacy and security regulations to enhance the capabilities of the systems to process new products.

Worked on the backend testing of internal tools, used in the validation and prototyping of the company’s hardware solutions for customers.

Attended in daily, review, and milestone meetings as checkpoints for progress.

Worked on the functional, integration, system level, and regression testing of client server applications.

Worked with developers and other QA members to define test requirements and developed test cases based on the Business requirements and System requirements.

Hands on both Manual and Automated testing of client server applications on Windows and UNIX/Linux Environment.

Created automated test plans, test cases and executed the tests using QTP (Quick Test Pro). Also performed Function and Regression testing in multiple sprints of the application and analyzed the results using QTP.

Performed manual testing using Quality Center/Test Director to developed test cases, test plan and Test scenarios; execute test cases, analyzed any defects or bugs and reported to appropriate departments.

Environment: QTP, Quality Center, JIRA, MS Excel, SQL.

All State Insurance, Princeton, NJ Jan 2008 - Aug 2011

QA Analyst

Allstate's major business is private passenger auto and homeowners insurance, primarily offered through agencies. Allstate Financial segment provides life insurance, retirement and investment products, and voluntary accident and health insurance products. It also offers business insurance, consumer household insurance, Allstate dealer services and roadside services.

I got an opportunity to work with an application for All State Insurance. The application enabled the customer to get a free online quote instantaneously. This application also enabled the customer service agents of the company to view potential customers’ data. Application involved two modules: First module was ‘OQ’ (online quote) in which the customers could access online by filling a list of fields. The application enabled site personalization by customizing the user space. Second module was the ‘CSR’ module where a customer service representative had detailed information of the online application filled by the customer. The front-end was developed using HTML, ASP and Oracle was used for back-end. The system incorporated site personalization features by customizing user space.

Responsibilities:

Analyzed the Business requirements and Use cases to understand the application.

Developed detailed Test Plan, Test Cases and executed them.

Identified the test cases that are to be automated and those that are to be manually done.

Worked various Point of Purchase/Checkout applications for the retail client applications.

Documented Test Cases corresponding to the business requirements in Quality Center.

Developed requirements traceability matrix between requirements and test cases to ensure maximum coverage of the requirements.

Performed generation and maintenance of test plans, test cases as well as development of framework for QTP test automation as a part of integrated solution of Quality Center.

Responsible for execution of extensive data and functionality driven regression tests, development of test-data in accordance with predetermined standards as well as automation of stable components of the system.

Experienced in working in frameworks such as TestNG and Junit

Interacted with clients and assisted in creation of the Master Document.

Tested the application through all the phases of the SDLC.

Performed negative and positive testing for the application

Load Testing using Load Runner to measure the performance of the web based application.

Conducted GUI testing, Functional Testing, Smoke Testing, Integration Testing and User Acceptance testing on the application.

Extensively used SQL and PL/SQL for data integrity testing at the backend.

Coordinate with development teams in deciding what to automate in the regression and work closely with the automation staff to ensure efficient and stable builds.

Support staff in diagnosing problems and reporting bugs and enhancements to development.

Extensively worked on Mercury Quality Center for bug reporting/tracking.

Participated in Defect review meetings with both the stakeholders and developers developed defect summary report, test summary report, data dictionary, script status reports and defect status reports.

Environment: Quality Center, Visual Studio, XML, SQL, Java script, ASP, Oracle, Load Runner, and QTP

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