Customer Service Human Resources

CHRYSTAL THURMAN

Cell: 678-***-****

************@*****.***

SUMMARY

A resourceful and well-rounded team player who delivers results to enable organizational success. Seeking a HR role

that will allow a strategic and versatile HR professional with experience in Employee Relations, Staffing, and Benefit &

Compensation Administration. Proven ability to implement strategic human resource initiatives, implement cost saving

measures and enhancements through the use of proven conceptual and analytical abilities

HIGHLIGHTS

Hiring and retention Detail/Results-oriented

Employee relations Time management

New hire orientation Strong problem solver

Benefits administration Human Resources Management (HRM)

EXPERIENCE

DEKALB COUNTY COURT APPOINTED SPECIAL ADVOCATES FOR CHILDREN

Child Advocate 08/2015 to 02/2016

Court Appointed /Guardian ad litem Trained in policies and procedures governing child protective laws and court

proceedings for child advocacy.

Participate and present at monthly review board panels.

Develop and administer parent/child case unity plans.

Schedule, monitor, assess and complete evaluative reports for parent/child visits per case assignment(s).

Review (and/or interview) physician, child protective agency and teacher reports for child report and safety

issues; assess and home visits, assessments and evaluations against state regulatory requirements.

Prioritize all hearings.

Present findings at trial.

SANDY SPRINGS POLICE DEPARTMENT

Records Clerk 10/2015 to 01/2016

Working with Customers on a daily basis Perform a variety of routine clerical work in support of police functions

in a bureau or precinct.

Receiving, filing, maintaining, and releasing records related to criminal justice activities.

Perform specialized clerical work that involves heavy phone usage, computer work, and front counter assistance

to officers, the public, and other City staff.

Answers routine inquiries and makes proper disposition or directs them to proper authorities; Accurately enters

data or other information obtained from various areas for use in reporting; Opens, sorts, files and routes mail,

products, materials, and other paperwork; Consults with supervisor regarding non-routine matters.

Demonstrates superior seamless customer service, integrity, and commitment to innovation, efficiency, and

fiscally responsible activity.

Handle difficult customers on a daily basis; Maintain the confidentiality of sensitive information.

Operate a variety of standard office equipment.

Duties include performing background and warrant checks, retrieving police and traffic reports, and advising

customers of City rules and procedures regarding oversize vehicles and alarm systems, and assist entering

stolen/impounded vehicle information into databases.

G4S SECURE SOLUTIONS (USA) INC.

Human Resource Specialist 12/2014 to 07/2015

To ensure compliance regarding basic and preferred qualifications, screening, training, licensing, contract

specifications, company polices and policies The ability to ensure and maintain all employee personnel records

to remain compliant including but not limited to I-9's and EEOC Knowledge of PeopleSoft and ATS well versed

in the hiring process of applicants and benefit administration Screen and interview applicants to determine their

eligibility and suitability for employment.

ASURION

Customer Service Representative 10/2013 to 01/2015

Resolved problems by clarifying issues, researching and exploring answers and alternative solutions,

implementing solutions, and escalating unresolved issues Always maintained a professional and friendly attitude

ready to quickly develop a rapport with the customers over the phone and face to face Enhanced organization

reputation by accepting ownership for accomplishing new and different requests, exploring opportunities and add

value to job accomplishments.

INTERNATIONAL SECURITY MANAGEMENT GROUP

Armed Supervisor 06/2011 to 10/2013

Take complaints concerning discrimination, sexual harassment, and workplace harassment and provide

investigative assistance when necessary in such matters; provide guidance and support for supervision concerning

employee relations and disciplinary action Synthesize facts, concepts, and principles; communicate facts and

ideas clearly both orally or in writing; formulate relevant questions and develop ways to supply and clarify

answers Manage and ensure effective employee/labor relations; create an ethical, non- discriminatory and safe

work environment; establish effective communication lines/methods; identify and solve employee problems;

manage conflict, respond to grievances.

EDUCATION

BACHELOR OF APPLIED SCIENCE (BASC): FORENSIC SCIENCE AND TECHNOLOGY 2016

American InterContinental University, GA

CERTIFICATION : NURSING ASSISTANT 2010

South Arkansas Community College, AR

CERTIFICATIONS

Security and Integrity Certification

Georgia Bureau of Investigation (GBI) November 2015 - November 2016

SKILLS

Crisis Intervention, Crisis Communications, Customer Satisfaction, Customer Service, Customer Support, Databases,

Database, Dispatching, Employee Relations, Filing, First Aid, Guardian, Hiring, Human Resources, Human Relations,

Innovation, Labor Relations, Microsoft Excel, Mail, Microsoft Office, Microsoft Technologies, Network Security, Office

Equipment, PeopleSoft, Personnel, Police, Policies, Rapport, Receiving, Reporting, Researching, RMS, and Safety

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