Office Administration
Resume:
SARAH HOAG
Denton, TX *****
*********@*****.***
SUMMARY OF QUALIFICATIONS
•Exceptionally organized
•Critical thinker
•Proficient in multitasking
•Strong communication skills, both verbal and writing
•Able to interact and work with individuals at all levels
•Microsoft Office
•Administrative Operations
EDUCATION
Bachelor of Arts in English with a concentration in Literature Aug 2009
University of North Texas Denton, TX
Job Related Coursework
•Linguistics & Language Study
•Advanced Expository Writing
•English, Analysis and Interpretation
PROFESSIONAL EXPERIENCE
Assistant Front Office Manager May 2015- Jan 2016
DFW Marriott Hotel and Golf Club Fort Worth, TX
•Demonstrated visible operational leadership and management to hotel staff
•Administered and enforced hotel policies and procedures
•Managed guest expectations and requirements
•Oversaw the recruitment, selection, and training of staff
•Prepared work schedules and allocated responsibilities to staff
•Resolved guest complaints in a timely and professional manner
•Maintained inventory of 284-room hotel and managed credit card payments and cash drawers
Receptionist Dec 2014-Apr 2015
Enduro Resource Partners Fort Worth, TX
•Regularly assisted in the organization and planning of oil industry club events
•Maintained well-stocked kitchens and office work rooms
•Interfaced with visiting clientele
•Handled all office supply requests and orders
•Received and diverted all incoming calls using multiple line phone system
•Managed all mail, ensuring materials were delivered to appropriate personnel
•Regularly prioritized given tasks and duties, allowing for a well-operated front desk area
Receptionist/Administrative Assistant Aug 2014-Dec 2014
MD/America Energy Fort Worth, TX
•Received and screened all incoming phone calls and connected them to appropriate personnel
•Gave a warm greeting to all visitors
•Provided clerical and administrative support to the staff
•Scheduled and managed office meeting space calendars
•Acted as a communication between the employees and other divisions within the building
i.e. security, operations, engineering
•Maintained a professional and well-organized reception area
•Kept inventory of office supplies, as well as placed regular supply orders
Sales Account Executive July 2013-Feb 2014
Bioworld Merchandising Irving, TX
•Maintained contact with all clients to ensure a high level of client satisfaction
•Received and resolved customer complaints and problems in a timely manner
•Proactively established and maintained effective working team relationships with all
support departments
•Researched trends and developments of the industry to maintain and grow current
knowledge base
•Provided general administrative support for sales representatives
•Constructed budgets and time lines to best suit the individual client’s needs
•Managed multiple accounts concurrently, allowing for efficient handling of work load
Customer Support Administrator Apr 2010-July 2013
Ernst and Young Dallas, TX
•Researched account concerns, ensuring all issues were cleared up in a timely and
appropriate manner
•Liaison between internal departments to allow proper communication and reporting practices
•Effectively handled clients’ confidential, time-sensitive tax forms, processing in a secure and
timely manner
•Top producer of work, both in volume and in lack of errors
•Responsible for evaluating existing operational processes and procedures for improvements
•Analyzed and evaluated work performance of 20 employees on a daily basis, in order to
maintain accurate record keeping
•Worked independently and with a team, wholly unsupervised
•Structured and wrote technical manuals
Customer Care Coordinator Sept 1998-Apr 2010
Person-to-Person Answering Service Lewisville, TX
•Managed phones and handled emergency calls for hundreds of companies, regularly
staying in contact with hospitals, major business owners, and law enforcement
•Operated the office alone on a weekly basis, dealing with all client questions and concerns
•Trained and instructed new employees
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