Information Technology Management
Resume:
Craig A. Franklin
Flemington, NJ 08822
Cell: 646-***-**** Email: *****.*********@*******.*** Business: 718-***-****
Chief Information Officer - INFORMATION TECHNOLOGY
PROFILE:
An outstanding leader in Healthcare Informatics and System Management at major healthcare network, responsible for leading change through strategic planning and process re-engineering.
Chief Technology Officer, advising progressive executive management team on emerging technologies and alternative solutions, aligned with key strategic and operational business goals.
Proven track record of delivering successful business solutions needs assessment, problem management, risk analysis, systems integration and service delivery.
Expert in industry project and service management methodologies and practices; I.T.I.L, P.M.S.(Project Management Specialist), and L.E.A.N. (Quality and Process Improvement)
CAREER BACKGROUND
Network Chief Information Officer
Information Technology/Telecommunication/Audio Visual
North Bronx Healthcare Network, Bronx, NY 2000 – Present
Led the Information Technology Division, with multiple departments (Telecomm/ Audio Visual) and staffing responsibilities. Managing responsibilities encompass a $14 million dollar budget, 70 direct reports, and a largely outsourced consultant staff to deliver a highly available clinical system to over 6,000 clinicians across multiple facilities. Implemented and supported a complex multi-vendor computerized EMR. Instituted a detailed strategic plan align with the business objectives, which provided greater integration and collaboration across various clinical service lines resulting in improved healthcare. Established measurable progressive system advancements, all while complying with regulatory requirements that included HIPAA, CMS, DOH, and Federal/State/City guidelines. Introduced performance matrixes, utilizing computerized data analysis which validated the success of business initiatives. Recent accomplishments include:
Led the I.T. Division in areas of design, planning and technology implementation during the construction of several new hospital buildings supporting all inpatient and outpatient care. Member of the strategic clinical workflow redesigns team. Relocated 7 critical care departments and 19 inpatient units with all systems and applications while experiencing no adverse impact on hospital's workflow or patient care.
Upgraded hospital’s technical network infrastructure to address growing application capacity needs such as wireless connectivity increased bandwidth requirements and to improve reliability. Successfully replaced aging equipment with minimal business interruption.
Realigned staffing within I.T. Division in areas of Telecommunications and Audio-Visual to expand service and improve customer satisfaction. Instituted strategic plans to meet growing business needs and technological advancements.
Re-engineered Help Desk processes by renegotiating outsourced contracts, incorporating in-house staff, reviewing quality and performance measures and developing targeted improvement plans to eliminate recurring bottlenecks. Improved SLA’s and saved $189k per annum in outsourcing and reduced total cost of operations (TCO) by over $400k annually.
Directed efforts to deliver an application for barcode medication administration at the point of care to improve patient safety by reducing medication errors while reducing nursing workload.
Deployed Emergency Department online triage, streamlined workflow by capturing nurse’s assessment in the E.H.R. resulting in the improved accessibility of vital patient data and reduced patient wait time.
Essential in formulating hospital committee to review core measures required to meet Meaningful Use healthcare reform legislation. Collaborated with key providers, nurses, and administrators to create a detailed gap analysis report and remediation plan to address any gaps.
Director of Systems Operations
North Bronx Healthcare Network, Bronx, NY 1995 - 2000
Direct the efforts of 25 employees in completing daily activities and special projects required for the technological progression of the Hospital Network. (System Upgraded/installations: HDM 3M, PACS, SMSLAN, OAM, OTPS, LAN/WAN)
Consolidated the network’s data centers and the Information Technology Operations staff at Jacobi and North Central Bronx Hospital. Streamlined department’s workflow and reduced cost.
Installed a robust hospital LAN which boasts a 10-gigabyte backbone. Becoming a leader in Healthcare network connectivity.
Instituted a paper reduction project that decreased paper supplies purchased by 100K annually. Additional benefits were faster customer access to reports utilizing new automated reporting system and lowering cost to distribute reports.
Supervised the installation of over 4000 workstations across the hospital network.
Reduced systems operational staff by 25% while increasing availability by implementing automated monitoring and diagnostic tools
Provided over 99% availability of systems
Supported implementation of one of the first PACS (on-line x-ray) systems in U.S.
Managed conversion of over 24 automated instrument systems to interface with electronic health record
Senior Systems Analyst
North Bronx Healthcare Network, Bronx, NY 1993 – 1995
Performed process and workflow analysis for the initial implementation of the patient care system (MISYS)
Oversaw technical education to ensure proper system maintenance.
Provided first level support for the detection and correction of operational problems
Coordinated efforts of Operations and Support Services at the North Bronx Healthcare Network.
Organized and Administered the HP radiology system consisting of 125 devices.
Supervising Systems Analyst
North Bronx Healthcare Network, Bronx, NY 1991 – 1993
Supervised a 15 member operational team.
Authored policies and procedures used to administer hospital systems
Guaranteed compliance with regulatory commissions such as JCAHO and CAP
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Manager of Schedule & Control
North Bronx Healthcare Network, Bronx, NY 1989 – 1991
EDUCATION: Baruch College, New York, NY BBA
Bachelor's of Business Administration: Systems Implementation
Professional Recognition:
2013 NBHN Honoree for Professional Achievement
Professional Development:
LEAN Training
ITIL Certificate
Project Management Specialist
HIMSS/CHIME Member
GNYHA Leadership Certificate
Training Certificate for the Completion of the C.N.A. program
NYU UNIX System Administration Training
EMC Storage Solution Training
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