Sales Customer Service

Nancy Gail Reeves

**** ****** ***** ***** **** Worth, Texas 76118

682-***-**** ******@***.***

Experience

Over 23+ years of managing employees and business logistics in the Retail and Business to Business markets

Customer Service

Information Technology sales and services

Strong Organizational Skills

Experience in selling Business to Business

Experience in selling to Public Sector

Coordinating services with customers and technicians

Strong background with Great Plains, Southware and SBT order processing modules

Experienced with Microsoft Office Suites

Experienced with QuickBooks

Managed profitability for all services performed as Technical Coordinator

Adhered to and assisted in the development of an independent profit/loss budget

Work History

September 2015 to January 2016

Inside Sales for Teleperformance

Inside Sales Account Manager for Dell Customer For Life Program

Develop and sell Dell Technology Solutions

Top Sales for Campaign for December 2015

May 2015 to September 2015

Clinic Director for Fat Loss DFW

Manage 2 locations for Fat Loss DFW

Develop Fat Loss program for patients and insure patients meet their goals

Profound ability to prepare weekly and monthly sales reports

Maintain team work schedules, inventory as well as CC and cash balancing reports

October 2014 to May 2015

Inside Sales Support for EMSI

Develop new business through cold calling as well as addressing any clients calling in to the National Sales Center requesting program information

Working with VP of Sales and Regional Sales Manager to set up new accounts and insure accuracy with accounts

Track and update branch changes and produce an updated directory each month

Develop and implement procedures for price change for existing accounts

January 2011 to July 2014

Technical Sales for 3-C Technology

Develop new business and provide support for existing clients

Bring technology solutions to my clients by being on top of the information Technology front with all major manufactures of hardware and software technology

Developed ordering and business accounting principles for 3-C

Technology with the use of QuickBooks

Developed import retail product opportunities for sister company

LUP (Logan Unique Products)

Develop partnerships with vendors to allow us to become a reseller partner

Inputting orders and purchasing

Tracking and receiving product as well as invoicing orders handling all returns

November 2009 to January 2011

Owner of Gail’s Inside and Out Services

Developed advertising program to promote my new business

Developed partnership with construction/remodeling company

Continued to enlarge customer base for my housing cleaning side of the business

March 2009 to November 2009

Media Consultant for Idearc Media now called SuperMedia LLC

Develop advertising campaigns for existing customers

Develop new customer relationships in any available territory and media and provide advertising campaign

Handle any inbound call from customers directed my way

January 2007 to March 2009

Business Development Manager for Computer Tech

Develop new business via cold calling

Expand existing business

Bring technology solutions to my clients by being on top of the information technology front with all major manufactures of hardware and software technology

Partnered with Flair Communications to bring client a $600K Cisco solution

October 2004 to January 2007

Inside Sales Representative for Micro System Enterprises

Point of contact for customers as an inside sales representative supporting three to four outside sales personnel

Inputting orders and purchasing for three to four outside sales personnel

Tracking and receiving product as well as invoicing orders for my outside sales team

Quoting products for outside sales team customers

Handling all returns for sales team I support

August 2004 to October 2004

Inside sales for Best Image Systems

Establishing new customer base through cold calling

Setting appointments with new and existing customers for outside sales team

March 2000 to March 2004

Technical Services Coordinator for Analytical Computer Services

Supervise technical staff

Coordinate with customers technical services

Purchase hardware for technical services department within Great Plains

Initiate and sustain relationships with vendors for pricing

Establish pricing for technical services performed

Support Sales Team with configurations and pricing on bids and quotes with the use of Great Plains software

Develop training model for technical staff and forecasting based on customer needs

Train technicians on procedures for service department

Troubleshoot issues with Compaq/HP Proliant Servers, Compaq/HP Notebooks & Desktops as well as some HP printers

Handle all billing for Service Department in conjunction with Houston corporate accounting department with the use of Great Plains accounting software

Managed certification/re-certification requirements for the entire Technical Service Department

Monitored warranty and non warranty service revenue and its contribution to the profit/loss budget

Develop Service Department to a level of performance to back the break and fix contract and virus containment project we have with major Independent School Districts using their software; Remedy User and Great Plains

September 1995 to May 1999

Assistant Store Manager for The Kroger Company

Supervised 100+ employees in a customer service oriented retail environment

Developed marketing standards for stores with weekly sales volumes upwards of $500,000 per week

Standardized ordering procedures with the development of computerized ordering

Involved in all aspects of payroll and employee benefits

Maintained store inventory and invoicing procedures to insure profitability

Responsible for coordinating Kroger as the food and beverage vendor in the 1995 Alliance Air Show and developed catering services for Corporate Offices

September 1980 to September 1995

Deli-Bakery Manager for The Kroger Company

Hired and trained employees in 19 different locations

Wrote schedules and ordered product for inventory

Maintained inventory level and controlled shrink to insure maximum profitability

Developed marketing and sanitation standards

Monthly inventory of department

November 1989 to June 1991

Jewelry Sales and Customer Service Supervisor for Service Merchandise

Sales clerk in the Jewelry department

Customer Service Supervisor overseeing show room floor and returns desk along with cashiers on the front end

Conducted bi-weekly scan audits of the showroom floor

Education

1990 to 1994

Attended Tarrant County Community College

May 1999 to September 1999

University of Texas at Arlington Microsoft Certified Technical Education Center. MCSE courses including; NT Workstation, NT Server, TCP/IP in an NT environment, SQL 7, NT Enterprise.

Seminars Attended:

One Minute Manager

Putting the One Minute Manager to Work

The Human Side of the Enterprise

Managing Stress

Diversity Training and Affirmative Training

Team Management

Certifications:

Microsoft Certified Professional

Intel Sales Expert

Adobe Sales Expert

EMC Sales and Technical Sales Certified

D-Link Sales Certified

Cisco Account Manager Sales and Cisco Technical Sales (renew every 18 months)

Awards:

Employee of the year 2000

MVP Compaq/HP third quarter 2003

All Star Compaq/HP first and second quarter 2003

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