Test Cases Management

SASHIKALA PATTISAM

***** ******** **. 469-***-****

Frisco, TX 75035 972-***-****

*************@*****.***

Summary

Experienced software QA Lead skilled in gathering and documenting requirements, developing project test plans, managing and tracking project execution, designing prototypes and assisting with usability testing, developing and executing test scenarios, complying with regulatory requirements, releasing products to production, and maintaining product releases. Proven ability to draw upon experience gained in the industry to utilize formal software testing methodologies and best practices. Experience serving as a client’s main point of contact regarding needs definition, project status and issue resolution. Skilled in communicating with internal departments and senior management, and managing customer expectations. Possess a track record of success in meeting project milestones, and developing long-term relationships with clients.

Automation & Manual Testing Strategic Planning Problem Resolution Project Leadership Test script creation based on User and System requirements White and Black Box Test efforts GUI application Testing Back-end Testing Front-end Testing Functional Testing System Testing Standalone Testing Cross Browser Testing Software Development Life Cycle Quality Assurance Life Cycle (QALC) Defect Management Team Leadership

Technical Summary

QA Tools : QTP9.2, Quality Center 9.2, HP ALM, Soap UI, Selllinium, Test Complete,

QMetry

Mobile Platforms : Android, iPhone, Blackberry, iPad

Version Control : Microsoft Visual Source Safe

Bug Tracking : HP ALM/Quality Center, Clear Quest, Microsoft TFS

Test Manager, Microsoft VSTS, JIRA, OATS 9.2, Clear Case, Soap UI

Languages : TSL, Visual Basic, SQL, PL/SQL

Operating Systems : UNIX, Windows 2000/98/NT/95/XP/Serve, DOS

Web Technologies : ASP, ASP. Net, JavaScript, VB Script, XML, and HTML, AS 400

Soap and Restful Web Services, SOAP UI 4.0/3.X

Application Packages : MS Project, MS Office 365, Microsoft Dynamics, Share Point

Databases & Servers : Oracle, DB2, MS SQL Server, and My SQL, MS Access

Server : IIS

Software Applications: Developed Regression Suites for Oracle EBS, IDM, Oracle UCM. POS, Microsoft Word, Microsoft Project, Visio, Excel, PowerPoint, Visual Source Safe, Various Incident Tracking and Management Tools, Configuration Management and working knowledge on Microsoft office 365

Software Development: Solid understanding of software development life cycle processes including requirements gathering, analysis and design, development tools and technologies, release and version control, contemporary testing methodologies and deployment management

PROFESSIONAL OVERVIEW

Dell

Sr.QA. Analyst 10/14 – 03/15

Dell Data Protection Security Tools (DDP ST) is an end-to-end security solution included with all Dell Precision, Latitude and OptiPlex systems. DDP ST offers advanced authentication options to help you keep unauthorized users out of your data and out of your business.

Hardware authentication: Provide secure access control using optional smart card and fingerprint reader’s contactless smart card reader.

Trusted Platform Module (TPM): Securely store credentials with an integrated TPM.

Centralized remote management: Manage user credentials, passwords, encryption policies and multiple hardware authentication methods remotely from the Dell Data Protection single management console.

Secure sign-on: Support Microsoft Windows preboot login and single sign-on (SSO).

Environment: Q Metry (Test cases), installation and testing on various operating systems

Frontier Communications 3/14 – 10/14

Sr. QA. Analyst

Frontier Communications is in the process of continued service expansion and has acquired several telecom properties over the years. With the current acquisition of the AT&T Wireline properties in Connecticut and the prospect of future acquisitions, Frontier is engaging in several conversion, integration and enhancement projects of their IT support systems to successfully convert acquired lines.

Roles and Responsibilities

Testing the Conversion of the customer data to Frontier’s DPI application and Frontier CRM applications Sterling 7 and Sterling 9

Responsible for testing all CRM Conversion Test suites in HP ALM.

Testing all build out of the Frontier CDG CABS application environment to support all carrier access billing requirements to be transitioned from AT&T

Testing the Frontier Comparative Rating and Billing (CRB) process which compares DPI rating and billing results using AT&T-provided extract files with expected results.

Support of the Service Level Agreement (SLA) Team to insure quality and accuracy of billing data provided by AT&T

Developing requirement traceability matrix, test plans and high level test scenarios based on test requirements and use cases.

Developing test cases based on High level scenarios

Understanding different rate plans and their billing impacts.

Preparing test environment for testing usage creation, processing (guiding and rating processes)

Performing bill preparation activities for bill run

Running bill run and generating extracts for Accounts receivable and general ledger reports

Identifying collection scenarios and running collection processes and collection levels in order to execute collection cycle on the customer and testing various stages from warning, suspension and write off and external agency and recovery processes

Participating in test scenario and test case reviews with clients and developers

Loading requirements and test cases in HP ALM

Executing test cases and logging defects.

Making defect reports and Hand over's and daily dashboards.

Generating Test summary reports.

Environment: AS 400, HP ALM,SQL

Verizon Business 6/12 – 12/30/13

Sr.QA. Lead

Verizon Business, Universal Identity Services for Enterprises

UIS (Universal Identity Services) is a web based identity credential issuance and life cycle management service. It helps the users to register, Identity Proof and authenticate into various portals by providing two factor authentications allowing anytime, anywhere secure access to enterprise users. UIS Application Services tested are below.

Roles and Responsibilities

•User Enrollment and Registration – Using UI, Created customized Relying Party and created Identities by provisioning the users through CSV file Bulk Upload and registered the users

•Performed quality assurance in Agile Methodology.

•Managed the progress of work through the development life cycle from reporting, to triaging, to assignment, to test development, to completion, to test, to integration, to delivery

•Authentication Services - Verified Authentication of users by external services using wide range of authentication form factors, including username/password, one-time passwords, PINs, Email OTP, SMS OTP, SW OATH, Interactive Voice Response (IVR), hardware and software tokens, smartphone applications (Green Button, QR Code).

•Identity Proofing - Verified Identity Proofing Services utilizing enterprise directory service such as Active Directory.

•Credential Life Cycle Management - Performed issuance, renewal and cancellation of identity credentials.

•Digital Signature Services – Digitally signed e-prescription (PDF& XML) documents and validated signature verification, certificate validation, auditing and logging.

•Lead Functional, Regression and End to End Verification of UIS Application through Web GUI and SOAPUI

•Translated Business Requirements and user stories into detailed test cases and reviewed them with external and internal teams to ensure 100% functionality coverage.

•Performed end to end Regression testing on lower and higher environments including QA, INT, UAT, Staging and Production including validating backend with advanced SQL queries.

•Using SOAPUI, Verified API (Credential Management, Identity Proofing, Relying Party and Authentication Gateway) modules and validated database and backend logs and automated API test cases.

•Through Web GUI, Customized Relying Parties and Verified through UID Manager Role Based User Functions for UIS application and ensured that Person with certain role can only access user functions that have been enabled.

•Executed the test cases and reported detailed defects with log analysis, steps to reproduce and attached screenshots and aided design with Trouble Report fixes.

•Highlighted show-stopper issues as soon as they are identified and worked with design lead for quick resolution.

•Updated Test Results in ALM promptly and mapped the Requirement coverage.

•Collaborated best practices to the QA team to enhance testing process.

•Cross Trained QA resources with the functional requirements I worked on.

Environment: Oracle, SQL, Linux(CentOS/Redhat), VMWare, Oracle Database, SQL, HP-ALM(QC), JIRA, Confluence, WIKI, Agile (SCRUM), SOA, OBIEE, SOAPUI, Quick Test Pro, Windows, UNIX, Oracle, Java, HTML, XML, SQL, working knowledge of JUNIT

DFW Airport IT Services 12/11 – 6/6/12

Sr. QA Lead

BI Reports were developed following agile driven development methodology. I was instrumental in creating BI testing methodology, setting up report testing checklist and templates in Quality center.

The BI agile test methodology included testing the reports, documents and dashboards at 2 levels, level1 being prompts / Parameters and format validation. Level2 involved thorough data validation of ETL and Data from source systems using SQL. QA Team Successfully tested more than 150 reports in a record time of 3 months using the methodology.

Responsibilities:

Requirements Analysis and Management:

Facilitate requirement gathering sessions to elicit customer and stakeholder needs

Manage requirements, requirements traceability, and risk-based quality management (RBQM) within HP Quality Center: Requirements Module

Create project deliverables for Planning and Analysis Phase (Project Kickoff, REQM, As-Is and Desired Work Flows, etc…)

Design and develop Test Cases and/or Scripts as specified in the test plan

Perform various types of testing of applications (Functional, Integration, System, Performance, etc…)

Defect Management – manage life of defects identified/logged in HP Quality Center

Managed the progress of work through the development life cycle from reporting, to triaging, to assignment, to test development, to completion, to test, to integration, to delivery

Create and execute automated regression test scripts using HP Functional test (QTP)

Create project deliverables for Test Phase: Test Plan, Test Cases, Test Scripts, Defect Reports and Test Summary Reports

Utilize HP Quality Center and QTP for all Test Management areas(requirements, development, and execution)

Obtain functional knowledge of applications/systems through various means when documentation is unavailable

Facilitate meetings for review and sign-off of document deliverables

Utilize Project Logs to assist with communicating project issues and concerns with project teams

Conduct knowledge transfer sessions for team members

Manage/monitor assignment status and progress

Tested reports on mobile devices like IOS Platforms.

Environment: Quality Center 9.2, QTP9.2, Oracle E Business suite, People soft Kronos, Oracle 10g, Java, SQL, TOAD, Putty, Office XP Suite, Windows XP, MS SharePoint, IE6.0.

KESTE 12/10 – 11/11

Sr. QA Lead

Reengineered and facilitated key QA methodologies, processes and metrics standards resulting in increased quality of releases delivered to clients. Strong analytical skills with solid technical background in distributed development environments, IDE and various automation tools. Proven liaison and partnership skills to effectively manage client expectations along with accomplished communication, negotiation and problem resolution skills. Innovative problem solver with hands on testing experience and ability to see both the business and technical sides of the problem Proven liaison and partnership skills to effectively manage client expectations along with accomplished communication, negotiation and problem resolution skills. Innovative problem solver with hands on testing experience and ability to see both the business and technical sides of the problem. Spear headed major scheduled releases, SDLC compliant on-shore and off-shore QA test teams.

Responsibilities:

Managing on-shore and off-shore test teams in India and US

Track sharing and updates of documentation on project SharePoint site

Established quality center at Keste . Designed and developed quality center handbook.

Working as primary liaison with Customer Service, Business, QA and Development teams for major releases, recreation of customer issues, subsequent patch testing and successful release of patches and service packs to clients.

Reengineered QA methodologies and processes that resulted in establishment of complete traceability of requirements and enhanced test quality.

Managing various QA phases and performing hands on testing including Regression, Functionality and Pre Release testing.

Directly interacting and partnering with clients on a regular basis through road shows, user conferences showcasing new functionality and enhancements. Evaluating and gathering specific client expectations on QA.

To develop standard QA Program processes, templates and training

To improve cultural adoption and adherence to quality assurance standards throughout the entire project lifecycle

To assess Lessons Learned by documenting projects strengths, weaknesses, and use of best practices

Managing the off-shore based automation test teams responsible for regression testing of the product.

Responsible for performing goal setting, midyear and annual reviews for team members.

Assign the tasks to team members based on areas of competencies.

Performed the Smoke, Functional, Integration, Regression and System testing

Scheduled team meetings and conference calls to discuss issues and their solutions.

Co-ordinate with UAT team by providing Test cases and Test data.

Schedule Exit meeting to make a Go/No-Go decision.

Environment: OATS 9.2,Open Script, Oracle E Business suite, Oracle IPM, Oracle UCM,Oracle IDM, Oracle 10g, JIRA (Bug Tracking)Oracle ADF Apps Java, SQL, TOAD, Putty, Office XP Suite, Windows XP, MS SharePoint, IE7.0.

GameStop 01/10 – 10/01/2010

Sr. QA Lead

Oversee and test the viability and effectiveness of the customer loyalty Website at one of the world’s largest video game retailer with over 6100 stores located in United States and 17 other countries. The Customer Loyalty website (POS) is part of GameStop’s Customer Loyalty program with a mission ‘To develop customer loyalty to the GameStop brand by providing the customer an experience complete with benefits and rewards, in a convenient, engaging way to increase their share of wallet’.

Responsibilities:

Lead the project starting from Requirement walk thru sessions to until production implementation.

Attended the Requirement gathering sessions along with Business, PM and development team.

As a Lead analyzed the Business Requirements with the team and developed Test Plan.

Assign the tasks to team members based on areas of competencies.

Reviewed the Test plan with Business and development and got the sign off.

Reviewed test cases and other testing artifacts for completeness and accuracy.

Team and Customer Creation and management of defect management process including workflow and working closely with Release Manager, QA Team, Development

Producing weekly defect reports, setting up and chairing daily defect/triage meetings

Got the everyday status from team and provided daily status report to project stake holders

Performed the Smoke, Functional, Integration, Regression and System testing

Scheduled team meetings and conference calls to discuss issues and their solutions.

Scheduled daily defect meeting with the business and developers to go over the defects and discuss on high priority issues.

Co-ordinate with UAT team by providing Test cases and Test data.

Schedule Exit meeting to make a Go/No-Go decision.

DFW Airport IT Services 05/08 – 01/2010

Sr. QA Lead

The Enterprise Systems Application Team provides support and services in the areas of application custom development, Enterprise Resource Planning (ERP) systems development and the ongoing support of both for DFW Airport. The primary ERP systems are Oracle E-Business Suite, UCM, Peoplesoft, Kronos, Khalix and Datastream. The custom development focus is JAVA, with some existing applications in Oracle Forms, PowerBuilder, MS Access and Paradox. The Enterprise Systems Application team has approximately 86 systems in production.

Created Test plans, Test Cases and Scripts according to the Requirements for Oracle E Business suite, People soft and Kronos.

Created and automated test plan strategies, test scenarios, test procedures as well as documentation.

To develop standard QA Program processes, templates and training

To improve cultural adoption and adherence to quality assurance standards throughout the entire project lifecycle

To assess Lessons Learned by documenting projects strengths, weaknesses, and use of best practices

Test Management which involved team management, test planning, monitoring & measuring progress of all the testing phases (i.e. Integration, System, Functional Testing, UAT, and Project End to End & Regression Testing), test coordination, preparing Test Strategy & Test Planning documents, conducting Workshops.

Getting documents signed off before starting of each testing phase as per process.

Test scenario reviews & check if the scripts & results are updated in Quality center on time to get right status & ensure wide coverage.

Keeping track of the environments & their issues so as to prioritize the testing issues & escalating non-resolved issues relating to risk.

Change Request review with the Program board to understand in which release they are going & if all members agree with the same.

Responsible for defining and implementing standard methods and techniques of load testing for assigned systems

Handle the tasks of examining and recording system performance, collecting test metrics, and preparing test reports

Assigned the tasks of testing the specification and usage limits of system application and network server

Performed responsibilities of comparing capabilities of different systems under standard lab environment

Handled the tasks of measuring single system capabilities and performance under the guidelines of senior staff

Assigned responsibilities of running applications in servers and testing component limitations

Performed the tasks of identifying and troubleshoot database issues as well as managing load scripts

Provided effective support by updating detailed reports of load testing in various labs

Process optimization & Control, defining procedure, process, automation to reduce efforts & testing time.

As a quality center admin Responsibilities included tasks like user id creation, assigning access group password, password reset.

Daily Status call update to review latest test log.

Incident/ bug tracking to get the progress/ status of the bugs been raised, fixed & re-tested & generate progress reports from Quality Center for top management.

Environment: Quality Center 9.2, QTP9.2, Oracle E Business suite, People soft Kronos, Oracle 10g, Java, SQL, TOAD, Putty, Office XP Suite, Windows XP, MS SharePoint, IE6.0.

Neiman Marcus 09/07 – 04/08

Sr. QA Analyst/Lead

Project- Identity Management System

Responsible for Reviewing Specification documents and Use Cases

Write Test Cases and Scripts according to the Requirements

Utilized MS Office suite to communicate and write reports.

Utilized Quality Center 9.2 to manage and execute test cases.

Created and automated test plan strategies, test scenarios, test procedures using QTP 9.2 as well as documentation.

Involved in the system, integration, automation and regression testing of the application.

Involved in functional testing of application for user management.

Involved in Integration testing of different systems such as Active Directory, Exchange Server, Employee Enterprise Directory, Unix Servers etc.

Tested Unix Server for disabled Users and Password Reset using Putty as a terminal emulator.

Participated in Walkthroughs of test cases, application and requirements.

Participated in team meetings and conference calls to discuss issues and their solutions.

Utilized HP Quality Center to log and track defects.

Utilized Remedy database to verify errors produced by application.

Environment: Quality Center, Sun Microsystems’ Identity Management System, Sun One Directory (LDAP), Windows 2003 Server (Active Directory), Exchange Server, UNIX, Remedy, Rational Clear Quest, Oracle 10g, Java, SQL, TOAD, Putty, Office XP Suite, Windows XP, MS SharePoint, IE6.0. QTP 9.2, Quality Center .

AT&T 05/07 – 08/07

QA Lead, e Provisioning

Project- Identity Management System

Reviewed Functional Specifications documents for thorough understanding of the application.

Documented test requirements using Quality Center and later associated test cases and defects with individual requirements.

Wrote Test Cases and Scripts according to the Requirements

Extensive use of SQL statements for data driven tests.

Extensively involved in Integration Testing of different modules

Worked on billing process of Cingular wireless.

Wrote SQL Queries for updating and verifying the data from the Oracle database-using TOAD.

Create Users in Oracle database using TOAD

Utilized SQL to execute and query the database.

Utilized MS Office suite to communicate and write reports.

Utilized Quality Center to manage and execute test cases.

Involved in functional testing of application for user management.

Involved in Integration testing of different systems such as Active Directory, Exchange Server, Employee Enterprise Directory, Unix Servers etc.

Created accounts in Unix Servers and reconciled those accounts with the ones in AT&T Mobility.

Tested Unix Server for disabled Users and Password Reset using Putty as a terminal emulator.

Participated in Walkthroughs of test cases, application and requirements.

Participated in team meetings and conference calls to discuss issues and their solutions.

Utilized Rational Clear Quest to log and track defects.

Utilized Remedy database to verify errors produced by application.

Environment: Quality Center, Sun Microsystems’ Identity Management System, Sun One Directory (LDAP), Windows 2003 Server (Active Directory), Exchange Server, UNIX, Remedy, Rational Clear Quest, Oracle 10g, Java, SQL, TOAD, Putty, Office Xp Suite, Windows XP, MS SharePoint, IE6.0.

AT&T /Cingular Wireless 06/06 – 05/07

Sr.QA Lead

Project- AT&T Unity Plan

Lead a team of 9 SQA Engineers on POS front end (Retail Applications) Application developed in Java to test activating Unity Plan

Testing will be executed through front-end applications. This process includes taking a customer from Order Entry and Activation (all Systems) to Billing and Bill Validation. This process includes existing interfaces, retail systems, CARE on-lines, Telegence on-lines, billing, bill validation, etc

Using AMDOCS ENABLER, CABS.

Cingular and AT&T customers will have the ability to call to/from their Cingular wireless number to/from their AT&T number without decrementing the wireless plan minutes

Directed team and their test effort efficiently for better quality of deliverable and to comply with company adopted standards.

Distributed the tasks to the team members as per their skill levels and meet the timelines for delivery or enhancement of the project. Inform/discuss with the team members for in-q projects.

Performed Black Box, Manual testing and Automation testing of the application to test the system for both the functional and user requirements for positive and negative scenarios

Utilized WinRunner for functional and regression testing of the application to make sure transactions and business processes work as intended and Developed TSL scripts

Involved in System testing, Regression Testing, functional Testing.

Involved in UAT testing and End to End testing.

Involved in writing SQL queries to validate database results.

Prepared Test data for Test scenarios for functional testing as documented in the test plan

Created Test Plans with hierarchical test cases in Test Director.

Prepared test cases for the modules and executed them to test the functionalities of each module.

Experienced in determine the test strategy, designing test scenarios based on clients requirements and system architecture

Submitted status reports on the ongoing projects on a daily basis

Coordinated the defect tracking process with the programmers using Test Director as the defect-tracking tool, and reported it to the development team for bug fixing.

Preparation of Test Reports.

Attended Bug Review meeting with Team members.

Environment: Quality Center, AMDOCS Enabler,CABS, JIRA,Windows 2003 Server (Active Directory), Exchange Server, UNIX, Remedy, Rational Clear Quest, Oracle 10g, Java, SQL, TOAD, Putty, OfficeXp Suite, WindowsXP, MS SharePoint, IE6.0.

Private Healthcare Systems 04/05 – 05/06

Sr. QA. Analyst

Roles & Responsibilities

• Actively participated in all phases of testing lifecycle (Design, Planning, Development and Results).

• Coordinate with Development and Business team to develop high level Business and Technical documents.

• Design Test Plan and test strategies based on high level business and technical documents.

• Implemented Standardized and Unified process throughout the software Development Life Cycle (SDLC).

• Involved with other team members to set up testing tools, implementation and testing environments.

• Modified previously existing test cases that were driven by the manual testing.

• Involved in Designing and Analyzing of Test Scope strategies with other Test Analyst.

• Write Unit, Integration and System Test cases using Rational Test Manger from Functional, Technical and other high level documents.

• Performed both manual and automated testing.

• Manually Conducted Positive and Negative testing.

• Extensively involved in writing Test scripts using Rational Manual Tester to perform Manual and Automation testing on the AUT under the different Programming Environment.

• Performed Sanity and Smoke Testing of the application manually after each build.

• Involved in FACETS Implementation Testing, involved end to end testing of FACETS Billing, Claim Processing and Subscriber/Member module.

• Set claim processing data for different Facets Module.

• Design, analyze and performed Integration and System testing on different leading health care software’s such as FACETS, MedPlus, Onyx etc to test all the different software components under one complete system.

• Write test cases using Rational Test Manger, Used Rational Robot and Rational Manual Tester for Functional testing.

• Validate Claim Process according to HIPPA compliance.

• Test HIPPA regulations in Facets HIPPA privacy module.

Education

Bachelor of Commerce, Andhra University, Visakhapatnam, India.

Bachelor of Law, Andhra University, Visakhapatnam, India

Academic Achievements: Graduated with first position in Law College out of 400 students.

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