Medical Assistant Customer Service
Resume:
Desiree Ortega
Jersey City, N.J 07306
***************@*****.***
Professional Summary
Self -driven and resourceful professional, enthusiastic about obtaining a medical
assistant position where my skills and knowledge in the medical field can be utilized to
the fullest for the benefit of the organization and the people it seeks to serve. Seeking the
opportunity to work as a clinical medical assistant where I can cater to patients needs
promptly and efficiently: and serve the organization didactically.
Experience
HUMG- Old Hook Medical Group 8/2015-present
Medical Assistant/Phlebotomist/Receptionist
• Assessing patients with immunizations, B-12 shots, vitals, venipunctures,
glucose checks.
• Assisting different doctors such as Gastroenterologist, Podiatry,Internal
Medicine
• Providing patients with a pleasant and carefree experience
• Performing EKG, and assisting Doctors with certain procedures such as ear
cleaning, assessing a abscess.
• Assisting patients with preoperative procedures, performing EKG, and
assisting patients with further set up for any testing needed. Including
Colonoscopy, Endoscopy, or any procedure.
Bio Reference Laboratories 5/2015- present
Phlebotomist
• Collecting samples of blood and other fluids from a patient for further analysis .
• Handling each patient with specific care and attention requires a professional
approach.
• Main responsibility is to keep an accurate record of the events, in the patient’s
health history, follow up with the sample in the lab, ensure that the results for the
sample released from the lab match with the sample taken from the said patient,
by matching the identification marks, and provide the same to the physician for
further diagnosis of the patient.
Cross County Cardiology 01/2012-05/2015
Medical Assistant/Phlebotomist
• Front Desk assistance to answer phones and greeting patients, collecting copay,
updating patient files, confirming insurance eligibility, scheduling appointment,
precertifying patients for further tests needed.
• Interviewing of patients, measure vital signs including pulse rate, blood pressure,
temperature, weight, height and keep it as a record on patient's charts.
• Responsible for preparing treatment rooms to examine patient
• Maintain an updated record and documentation of each patient.
• Sterilize instruments and keep it very clean. Performed EKG’s.
• Set up Holter Monitors, Event Recorders, for patients with certain heart
conditions
• Collecting samples of blood and urine from patients for further testing,
Centrifuging specimens, and preparing them for pick up.
• Checking patients Coumadin levels, by performing a simple test called INR
• Setting up patients for Nuclear and regular Stress tests.
• Setting up patients for PPM checks in office and trans telephonic.
Dr. Deepak Amin 02/2013-01/2014
Certified Medical Assistant/ Phlebotomist
• Performs physician exam preparation (walks patient in room, takes vital signs as
per area standard, and assists with EKG's).
• Assists with obtaining information for patient care such as chart preparation, lab
reports, and dictation retrieval.
• Perform laboratory tests, such as CBC, Lipids, BNP, Hepatic, etc… as well as
Diabetes, & Coumadin Level, Checks
• Maintain EMR notes and records up to date, ( E Clinical works)
• Administer B12 shots, and Licocen shots, etc…
• Assists with prescription refills.
• Assists with insurance referrals, and waiver
EDUCATION
Institute of Health and Education, Jersey City, NJ
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Medical Assistant/Phlebotomy/EKG/ CPR 1 2011
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EKG License # 22445282
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Phlebotomy License # 22115282
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Certified Clinical Medical Assistant #K7A2X7T9
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Worldwide Education Services, Jersey City, NJ Certificate
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• Computer Operator 1999
SKILLS
Possess knowledge of medical terminologies, clinical requirements and
•
procedures
Proficient in handling medical tools, apparatus and equipment’s, required to
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conduct several medical tests
Ability to multitask and respond to the needs and pressure situations promptly
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High understanding and patience levels that help to ease out the patient's worries
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and anxieties
Capability to manage and coordinate several activities efficiently
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Bilingual (Spanish/English), Microsoft Office Suite (60WPM), exceptional
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customer service skill and great time management skills, experience in multiple
EMR software such as: Medi Soft, E-Clinical Works, Epic, Intergy
Reference Upon Request
Contact this candidate