Management Project

Grace S. Pinkert

**** ***** ****** • Richmond, VA 23228 • 804-***-**** • ************@*****.***

Seasoned Administrative Professional with excellent communication skills, outstanding business ethics and over 15 years experience in administrative roles including executive assistant roles and full scale meeting planning

Summary of Qualifications and Skills

Well organized and detail oriented

Exceptional communicator both verbal and written

Service oriented with outgoing personality

Excellent problem solver both independently and within a team environment

Tremendous at multi-tasking and meeting deadlines

Professional Experience

Bon Secours

Administrative Project Analyst July 2014 – Nov 2015

Project Analyst, focused on the maintenance of innovative tools and solutions for upcoming Connect Partner implementations.

Assisting in the time tracker implementation and rollout (set up profiles for over 400 employees, maintain distribution list, update new employees, 1/1 training, management and group updates provided, provide access to reports for management)

Create and support education opportunities for teams learning new processes

Manage weekly reports for decision makers outlining areas for improvement and areas of achievement

Oversee 25 meetings per month for outside Connect Partners and Internal Workgroups (manage scheduling, maintain internal calendar and internal meeting tracker

Maintain meeting logistics and preparation as needed included room set up, presentation organization, webex set up, and preparation of handouts

Bon Secours

Training Project Analyst Sept 2012 – July 2014

Ambulatory Training Team Coordination for Electronic Health Record Implementations

Assisted with the company’s first ACO (Accountable Care Organization) submission to CMS (Centers for Medicare/Medicaid Services) over a period of 4 months based on 33 quality measures (coordinated training for 6 regional representatives, scheduled meetings, maintained meeting notes and follow ups, tracked several hundred faxed submissions and oversaw large electronic data transfers)

Coordinated on-site staff for up 4+ Ambulatory site go-lives per month lasting up to 8 weeks

Maintained SharePoint sites to keep management and teams abreast on go-live preparedness including: date changes, assigned team members, length of project and expectations for individual practices

Managed 12 calls per month with Regional Project Managers to discuss upcoming go-lives and understand the needs to be filled and calls with consultants to give them an understanding of practice culture, expectations, length of project and logistical overview.

Maintained consultant tracking tool to gauge all projects, length of projects paying close attention to upcoming needs for backfill

Bon Secours

Curriculum Design Analyst March 2010 – Sept 2012

Acute Training Team Coordination for Electronic Health Record Implementations at Bon Secours Hospitals

Scheduled 150+ classes for hospital employees during 2011 and over 450 classes in 2012 with 4000+ employees trained overall

Course Catalog Design

Updated and maintained training materials

Packaged materials for print readiness

Maintained User Template Curriculum Summary containing all course guidelines and specifications

Bon Secours

Executive Assistant Nov 2009 – March 2010

Calendar management

Travel arrangements

Developed presentations

Scheduled 20 meetings per week

Reviewed expense reports for 150 employees

Set up Meetings to include contracts, space negotiation and food and beverage arrangements

Facility Management

Willis HRH formerly (Hilb Rogal & Hobbs) Richmond, VA

Corp. Meeting Planner Oct 2000 – Oct 2008

Organized over 30 quarterly and annual meetings of up to 500 attendees including executive leadership meetings, board meetings, incentive meeting, technology meeting, national sales meeting, regional meeting and presidents’ meeting with responsibilities including but not limited to: site and facility selection, contract negotiation, food and beverage, audio visual requirements and bill reconciliation

Developed content, pre-meeting scope, budgets (some up to a million), theme development, and program marketing

Maintained files while paying close attention to project details and deadlines

Prepared rooming lists for hotels and managed food and beverage for programs

Scheduled vendors such as: outside meeting planners, hotel staff, DMC’s (destination management companies) to ensure successful events.

Arranged theme events, speakers and entertainment and off-site activities to include transportation

Certification/ Education

CMP (Certified Meeting Professional) designation obtained in 2005 through 2009 after completing requirements through MPI (Meeting Professionals International.)

Pinellas Technical Education Center St. Petersburg, FL August 1997 - January 1998

Business Software Applications Program: Successfully completed 660 course hours, which included training in software application programs such as word processing, electronic spreadsheet, database, communications and graphic user interface.

Santa Rosa Junior College Santa Rosa, CA Fall 1993 - Spring 1995

Business Management

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