Manager Project Mangement

SUMMARY:

Information Technology professional with over 12+ years of experience in Design, Development, Testing and Implementation of e-Commerce and CRM applications across multiple Platforms.

12+ years of Project management (PMI) experience leading complete SDLC of large System Integration Projects for corporate wide Business Transformation programs adhering to enterprise IT standards and applying Agile framework

Proven expertise in building relationship with offshore vendors and customers, hands on experience in leading outsourced delivery model engagements in Retail, Health Care, Finance, Telecommunication domains applying industry best practices.

Matured leadership & Management skills with experience in building high performance teams, resolve people conflicts and motivating team members in maximizing the productivity.

Liaison with cross functional groups building strong client/customer relationships implementing IT solutions with a goal to reduce operational & process cost

Strong organizational and interpersonal skills with experience in managing 10 to 25 member global teams.

Strong experience with Big 5 consulting advisory skills, preparing proposals, engagement estimation and resource planning.

Complete client engagement ownership and accountable in communicating Project Objectives and presenting the progress results to all the involved stakeholders, business sponsors and senior management.

Responsible for complete delivery of the IT solutions managing scope and budget of the projects within a range of $5 to $20 million.

Certified 6 sigma Greenbelt delivering Digital solutions for improving business processes, established and implemented SQA process and procedures across the IT organization.

Strong consulting experience working with cross functional departments, extensively worked with the Sarbanes Oxley Audit teams for testing the Software application controls to make them SOX Sec 404 & SAS 70 compliant. Established processes and implemented controls for application change management.

Experience in programming languages/tools such as Oracle Forms & Reports, COBOL, C++, MS products (Access, VB, and .Net. HTML, XML, IMS, CICS, JCL).

Experience in working with JDBC, JMS, MQ Series, SQL, RDBMS, ATG technologies (personalization, Portal, RMI), Web sphere, I-planet, Comergent e-Business systems

Hands on experience using SQL, Unix, TOAD and Test Management Tools (CQ, QC, TFS, MTM, Load Runner, QTP).

Functional knowledge of RDBMS, Middleware, Portals, Content Management and e-business products. Good working knowledge of AMDOCS CRM suite, TIBCO MDM, CIM.

EDUCATION:

MS in Technology (Purdue University, West Lafayette, Indiana, USA)

Masters in Business Administration (Symbiosis Institute of Mgmt. Studies, Pune, India)

Six Sigma Green Belt ( 5 week Black belt program)

Certified Scrum Master

Project Management (5 weeks program-George Washington University, USA)

Professional Experience:

Alcon (a Novartis Company), Fort Worth, TX

Sr Project Manager- Global BI/DW and Analytics Oct’ 14 to present

Plan and setup a Project team to design develop and deliver Global business analytics related deliverables in Tableau as per the release dates.

Responsibilities:

Developed Master Project plan that covered various releases as part of the large multiyear program

Support and implement internal audit standards for all the CDW projects and acting as a point of contact working with the Quality certification group.

Managed the entire project Management efforts from initiation through deployment phase of the DW and BI/ Analytics for global operations adhering to the Agile

Provide estimates for new initiatives and executed the same with a financial scope ranging 2$m to 3$m

Responsible for establishing schedules and ensured vendors are delivering as per the schedule, involve the team to work hand in hand with the Dev team to achieve sprint goals

Built onsite and offshore vendor teams scalable to meet the program needs, managed a 15 member team, provided direction in developing and storing artifacts using TFS & QC.

Hosted daily global defect triage and emphasized on the critical defects to get them fixed on time to avoid any hindrance to the testing schedule

Responsible leading global UAT and deployment efforts for all the divisions and achieved the signoff for go-live

Prepared weekly consolidated and detailed Testing status dashboard to the PMO and executive management

NEC Corporation of America, Dallas, TX

Project Manager- Retail applications Oct’12 to Aug‘14

Client: 7 Eleven.

Plan, lead and execute complete Retail client engagement, providing innovative cost effective technical delivery.

Responsibilities:

Developed SOW, Project Plan, Test Strategy that covered various phases of project and including Testing and deployment of POS & other peripherals of store operations, host process along with corporate business operations and Deployment plan.

Led the Development & Deployment Portfolio and responsible for Partner Integration, Migration, Deployment and Pilot stores deployment.

Partner with Client sponsor and stake holders and manage the expectations and deliverables.

Responsible for established schedules and enforced all the 3rd party partners to deliver as per the schedule, managed budget and financial reporting

Built & managed a 50 member team from ground up, provided direction for maintaining the project documents, managed the deployment technical consultants in administrating the TFS, MTM and other testing & reporting tools

Developed and maintained Project plan (MS project), planned, monitored and managed Partner integration and deployment

Led the complete data migration project, managed a budget of $10 mil.

Managing deployment schedules and approving the deployment by ensuring the entry exit criteria are met.

Managed team of onsite and offshore leads and Managers, resolved conflicts, motivated and mentored the team to be productive to achieve organization objectives implementing new processes and procedures, championing the change management,

Daily Defect triage management, publishing weekly overall Project status, negotiates the timelines with the client and partners while adhering to scrum principles.

Report weekly program status to the executive management and Client partners, discussing new strategies and solutions to improve speed of the product delivery.

Ensure the program is delivered within the budget and time lines as per the agreed SLAs

CIBER, Inc. Dallas TX Feb’12 to Jul’12

Principal –Program Manager –Client services

Client: Essilor:

Lead and oversee the client engagement projects for Data migration and Customer Management program implementing TIBCO MDM and CIM software.

Responsibilities:

Developed engagement SOW that covered various phases of overall initiative that planned for implementing across multiple releases.

Responsible for coordinating and driving the various test phases working with the Client teams.

Coordinate UAT activities with business users for the monthly releases along with data loads

Managing code deployment schedules and approving the deployment by reviewing the unit test results.

Managing team of offshore consultants, oversee the Test automation strategy and execution using QTP

Support the offshore Performance engineer with the setup and script execution using load Runner.

Daily Defect management, publishing weekly overall QA status

Work closely with business and IT leaders to keeping them update with the project progress and escalating the issues and proposing alternate solutions

Capgemini Inc., LA, CA Nov’11 to Feb’12

Manager –Advisory and Engagement Management

Client: Farmers Insurance:

As member of Management consulting, led a team of consultants to perform assessments and implement the recommendations.

Worked with various business units and providing strategic testing solutions, developed test Strategies and road map for monthly releases.

Worked with CTO to presented the proposed solution and successful in winning the business

Developed project plan that covered various phases of overall initiative that planned for implementing across multiple releases.

Responsible for coordinating and driving the various phases working with the Client teams.

Coordinate UAT activities with business users for the monthly releases along with data loads

Rogers Communications Inc. (Toronto, Canada) April’09 to Oct’11

Project Manager- Customer Migration

Business Transformation (BT) – Data Migration (Customer migration from Legacy to CRM)

Own and lead all faucets of the Data Migration in BT Customer Migration Program, support Integrated and System Functional Testing groups with Test Data provisioning.

Provide leadership and direction for overall Field-to-Field, Bill-to-Bill and Usage testing for various Cable Custom phases of the program. Hands on business knowledge in AMDOCS CRM suite, Billing and invoicing related to Cable and Wireless customers.

Responsibilities:

Built 25 members team from ground-up, trained appropriately to be productive within few days

Established Migration Load & Extract schedules based on overall BT Program schedule, tack the schedule and ensured they are achieved on time within budget

Development of Master Test Strategy, Account Reconciliation strategy and Defect Management process.

Defined Automation Test Strategy processes to support all Testing functions related to Data Migration.

Review UF documents and worked closely with Development team in mapping the legacy fields to the new CRM suite fields based on the business requirements.

Lead and manage on-site, off shore sourced deliverables, Risk mitigation of the scheduled deliverables

Defect management and coordinate with various development teams, identify and prioritize critical defects that impact the project schedule and negotiate with development Managers.

Weekly Environment health check and swap (upgrade) schedules and negotiate with infrastructure team for timely upgrades.

Implemented Testing Management suite IBM Clear Quest and championed the usage of the tool

Deloitte & Touché Nov’04 to April’09

Manager -Technology Integration

As of senior member of Technology Integration group, accountable for Client Solution delivery, responsibilities including growing the practice, recruiting, mentoring the resources, resource assignments, weekly forecasting, performance reviews, and mentoring junior members.

Clients Served: CMAH- Canadian Medical Association Holdings

Responsibilities:

Business Transformation – Project Manager leading various modules of RPM Broker/Dealer financial system and authorize to pass the gating criteria to implement the system.

Lead and manage the development of overall Master Project Plan covering all phases of the project.

Managed requirements, planned Data provisioning efforts to support all the test streams including performance testing strategy

Developed and managed the project approach, resource management and related project management activities

Coordinate day-to-day development activities of the team, track the progress and report weekly progress status to the engagement Director/Partner

Timely escalation of issues and initiate the conversations to provide appropriate solutions to mitigate the risks.

Work closely with Vendor and Client SME in resolving business issues through technology solutions.

Work closely with the Development Manager and Test Manager to track the progress of the respective tracks and help them resolve the blocking issue.

Applied Bio Systems, Foster City, US

Project: e-Commerce Portal

Responsibilities:

Complete project delivery responsibility, responsible for putting together the Project plan, resource plan, test strategy, and deployment plan

Responsible for building the team & overall management of the 25 member team

Established and ensured test exit/entrance criteria are met as per the SLA

Ensured that security is validated using various login scenarios and passing the URLs in the browser, copying the logged in links from one machine to another.

Responsible for managing the day-to-day activities of the team and reporting to PMO and documented the project artifacts

Responsible for generating the daily MIS reports of the Test results to the stakeholders and drive the daily defect review meeting

As a part of consulting practice working at other clients and perform similar PM roles.

CIBC World Markets - Trading Platform Application development

Bank of Nova Scotia - Risk Assessment of Application failures & Solution Proposal

Aviva Insurance – Implementation of new SDLC process & PM government

TD Bank– IT Governance & Planning

Cummins Inc. Columbus, IN Aug’97 to Sept’04

Manager IT Applications

Responsibilities:

Complete Project management and Technical lead responsibility of the projects delivered to the customers of Marketing, Sales, Customer Engineering groups

Project Delivery responsibility leading the offshore Development & Testing teams and ensure the Test entry and exit criteria is met

6 Sigma Project analyses for quality achievements in Black belt projects

Onsite relationship manager for offshore software projects maintaining healthy relationship with the vendors

Lead the change management team to test and establish appropriate controls for application change management for all business applications to be in compliance with the SOX regulations

Participate in annual application resource planning and budgeting, managed 4 – 10 direct resources with performance review responsibilities

Hands-on Testing experience that involved with Login validations, Cookie validations, Page Navigation, Validation of external and internal page referral links along with the Browser compatibility test.

Mobile application testing on PDA, ensure the application is working as per the standards when used by the field technicians and the sales force.

Projects Executed:

Customer Data Interchange (Message Broker and Data Warehouse)

Options Data Mart (Business support system)

Extended Warranty Coverage system

Product Registration & Truck Registration System

Power Spec (Tool to manipulate engine settings electronically)

Configuration Management (Clear Case)- Implemented across the department

E-commerce (Call Sell & Extended Warranty)

Six Sigma project – Truck Registration

Certified Sigma Green Belt with a savings of $500k projects

Customer Relationship Management (CRM suite) implemented at 25 locations

ITPM Trainer - Taught - IT PM Courses for various IT organizations in the company

Y2K remediation – Mainframe based Oracle systems remediation

(ISPF, CA7, Xpeditor, FileAid, IMS/DB,CICS)

Apple Industries Ltd (India) Jan’93 to May’97

Programmer Analyst

Platforms: UNIX, OS/2, DB IV+, Pl/Sql, Data Base triggers, Oracle, DB2, FoxPro

Role: Programmer Analyst

Developed ER diagrams, developed the Database scripts for table structures and writing PL/Sql code in the oracle Forms.

Developed software programs coding in C, C++, DB IV+, FoxPro, UNIX Shell scripts

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