Customer Service Manager

ROGER KARAS

* ******* ******, ****, ** L*Z *P*

289-***-****, *********@*****.***

Production Supervisor ~ Area Manager ~ Manufacturing

** ***** ** *********** ********** managing Production, Quality, Safety and Cost Control for large automotive sequencing within Syncreon. Excellent interpersonal skills, collaborate with customer teams to identify and remedy quality issues. Well-versed in all aspects of production including inventory management, quality improvement, safety programs, scheduling and maintenance. Practiced in ISO 9000 certifications. Trained in Root Cause Failure Analysis Investigations. A strong supervisor able to train and motivate teams to peak performance.

OBJECTIVE: Seeking a dynamic organization that is looking for a professional Manufacturing Supervisor capable of offering immediate knowledge with a high level of experience.

QUALIFICATIONS:

Supervisory Experience

Proactive and Goal Driven

Adaptable

Integrity

Problem Solving Skills

Team Player

Sharp Customer Service

Proficient Computer Skills

Relationship Building

Strong Organization Skills

Works Well Independently

PROFESSIONAL EXPERIENCE

AEROTEK (GENERAL MOTORS OF CANADA), OSHAWA, ONTARIO May 2015 to December 2015

Chassis Production Supervisor

•Maintain the build and production schedule

•Train and audit employee`s to confirm that are work as per standardise work

•Control and maintain 100 quality

•Train and audit team members on new builds

SYNCREON, OSHAWA, ONTARIO May 2011 to April 2015

Materials Supervisor/Quality Supervisor/Production Supervisor

•Quality control and quality assurance to General Motors.

•Supervise Data Control Specialists and hourly employees, training and evaluation.

•Ensure employee’s are working as per standardized work

•Control just in time shipping to General Motors of all sequence commodities

•Manage production for JIT shipping into General Motors

SYNCREON, MARKHAM, ONTARIO Sept 2009 – May 2011

Operations Coordinator

•Directly responsible for Day to Day and Monthly productivity and efficiency goals for the plant. Reported to the VP of North American Operations.

•Manage the total production efforts of Apple Canada Returns Facility, supervising 4 management staff and 60 hourly personnel.

•Utilize lean manufacturing tools including BPI, Continuous Improvement. Assisted with daily production efforts where needed.

•Manage manpower and working with the Supervisors I assigned personnel as needed.

•Experience with ISO9001 quality system. Involved initial re-certification and annual re-certification processes. Have written numerous quality and operational procedures.

•Extensive sap training.

SYNCREON, OSHAWA, ONTARIO Jan 2005 – Sept 2009

Shift Manager (Automotive)

•Managed the production efforts to support General Motors line supervising 6 Production Supervisors and 135 unionized hourly personnel.

•Worked with the union for disciplinary actions with employees.

•Worked with engineering on new commodity launches with General Motors.

SYNCREON, OSHAWA, ONTARIO Mar 2003 – Jan 2005

Lead Material Supervisor

•Managed the Shipping/Receiving of General Motors material.

•Assisted the Shift Manager with manpower decisions and assigned personnel as needed.

•Led Shipping/Receiving Procedures.

CROSSLEE TRADING, TORONTO, ONTARIO Oct 1999 – Mar 2002

Sales/Logistics Coordinator

•Purchasing and selling various products that were purchased in Canada and sold in Europe/United States.

COSTCO, CANADA June 1993 – Sept 1999

Merchandising/Front-end Supervisor

•Controlled manpower and supervised up to 80 employees per shift.

•Supervised employees replenishing stock in 4 Departments.

EDUCATION

Durham College 2 year Law and Security Diploma

Durham College Business 1 Year

Yellow belt Six Sigma Training

REFERENCES

Available upon request.

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