Customer Service Manager
Resume:
Resume
Marina Shehata
*** **** ******, *** *****, Fords, New Jersey 08863
********@****.***
February 2, 1993
Marina F. Shehata is a Senior at Kean University in New Jersey pursuing a Bachelor of Arts Degree in Biology with Physician assistant track. She had assistant Dr. George Ibrahim in Physical Therapy. On the side when she is not in the exciting world of Physical Therapy she also been a shift manager at Coldstone Creamery and Subway Restaurant for six years and has extensive experience working with people.
Summary of Qualifications:
A highly motivated, self-starting individual with exceptional organization and communication skills. Recognized as a consistently productive team member who will take on additional responsibilities and master new skills. A solid problem solver who will always add to team's effectiveness and to bottom line skills.
Professional Experience:
Interned in Physical Therapy at Advanced Care Physical Therapy with Dr. George Ibrahim (55 hours)
2009-Present Subway Restaurant, Milltown and Spotswood, New Jersey
2010-Present Assistant Manager
Responsible for all operations of a high volume restaurant servicing a large suburban community. Help to hire, train and mentor.
Help with the inventory and ordering for both locations. Ensure a consistently clean and safe environment for both patrons and workers. Function as the final customer service arbiter regrading all escalated issues.
Help to handle special orders and catering requests, negotiating and closing on contracts, as needed, to ensure a reliable stream of business.
Engage in cold calling and networking (of regional businesses) to expand the customer base. Follow up on the special requests and catering ensuring complete satisfaction, and to obtain ideas to improve service or products offered.
2009-2010 Crew Member
Prepared food in a timely and highly professional manner, adhering to a very demanding work schedule
Promoted to Manager because of demonstrated value as a consistently productive employee, and the ability to quickly master new skills.
Commended as a solid problem solver who recognized, defined and resolved a very broad range of issues
Also recognized for superior organization, communication and interpersonal skills
2010-Present Cold Stone Creamery, Milltown, New Jersey
Assistant Manager (concurrent with the 2 positions above, also for the same owner).
Education:
2008-2012 Spotswood High School (High School Diploma)
2012-Present Kean University, Union, New Jersey
Bachelor of Arts Degree in Biology with Physician assistant track
Graduation Date May 2016
Coursework:
Anatomy and Physiology I
Anatomy and Physiology II
Microbiology
Principal of Botany
Genetics
Zoology
Ecology
Chemistry I
Chemistry II
Organic Chemistry I
Organic Chemistry II
Biochemistry
Medical Terminology
Certifications and Awards:
Certification for providing excellent customer service
The National Institutes of Health (NIH)
Languages:
Fluent speaking, reading, and writing in English and Arabic
Extra Curricular:
Member of Beta Beta Beta, Biological Honors Society, Chi Mu Chapter at Kean University
Member of Outdoor Adventure and Recreation Club at Kean University
Computer Skills:
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Has Proficiency making graphs
Has Proficiency running regressions
Social Media
Publisher
Laboratory Skills:
NMR Sample Preparation
GC Sample Preparation
Thin Layer Chromatography Guide
Extraction and Washing Guide
Two-Solvent Re-crystallization Guide
Melting and freezing stearic acid
Diffusion in liquids
The density of ice
Diffusion and Osmosis
Enzyme Catalysis
Mitosis and Meiosis
Plant Pigments and Photosynthesis
Cell Respiration
Molecular Biology
Genetics of organisms
Population Genetics and Evolution
Transpiration
Physiology of the Circulatory System
Animal Behavior
Dissolved Oxygen and Primary Productivity
Dissection (Cat, Rat, Pig, sheep brain, worm, bird, frog, etc..)
Identify Blood Type
References:
References will be furnished upon request
Contact this candidate