Customer Service Sales

TIMOTHY G. MEYERS

**** ****** ***.********, ** **207

415-***-**** ***********@*****.***

OBJECTIVE: Seeking a position in Customer Service, Call Center or Reception

SUMMARY OF QUALIFICATIONS

Over 15 years experience in Customer Service in a wide variety of settings

Consistently promoted and awarded Employee of the Month for exceptional service

Analytic problem-solver with experience in A/P & A/R

Ability to develop a repeat clientele of loyal customers

Adaptable, self-directed and quick to learn new skills

Ms Office, Word, Access, Excel, PowerPoint, Internet and email.

PROFESSIONAL EXPERIENCE 2010-2011

Macy’s Union Square,San Francisco

Retail Sales Associate

Outstanding customer service skills,customer service always a priority.

Work as part of a team to meet individual,departmental and store objectives

Hourly selling standards.

Product knowledge.

San Francisco Ballet, San Francisco 2007-Present

Customer Service Representative

Make telephone sales to clients attending the Ballet.

Participate in cold call drives to sell subscriptions resulting in sales of $1,500 per week.

Angel View Thrift Mart, Cathedral City, CA 2003-2005

Part-time Clerk/Assistant Manager

Customer service, sales and problem solving in a high volume busy retail setting.

Daily opening and closing, bank deposits, cashiering and processing returns.

Training new employees on customer relations and store procedures.

Stocking, inventory, receiving and processing donations.

Merchandising and window displays to showcase items and promote sales.

Convention Management, San Francisco, CA 2000

Registration Coordinator

Meeting, greeting registering and directing convention participants.

Sales of conference materials and merchandise.

Kelly Services, San Francisco, CA 1999 - 2000

Office Support

Performed extensive alpha and numeric filing, data entry, accounts payable, and relief reception.

Phoenix Network, San Francisco, CA 1995 - 1996

Telecom Customer Service Representative

Activated and/or terminated primarily corporate accounts, using Windows and proprietary data management software systems. Added/canceled telephone lines as needed.

Resolved billing discrepancies and generated management reports.

West Coast Beauty Supply Company, San Francisco, CA 1989 - 1995

Lead Customer Systems Representative (1995) - CSR (1990-1995 - Office Services (1989-1990)

Consistently promoted through to positions increasing responsibility.

Performed extensive computer processing of service orders for corporate member stores, such as Super Cuts and JC Penny’s.

Supplied merchandise to beauty training schools nationwide.

Authorized the issue of credits and debits to balance accounts on a daily basis.

Investigated and resolved escalated problems on a regular basis for large accounts.

Education:

Microsoft Office Training, City College Of San Francisco, San Francisco, CA

General Studies

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