Customer Service Technical Support

Katrina P. Santayana

Door * #** Idogan Village San Carlos Heights, Baguio City

Email: ******************@*****.***

Tel: +63-927*******

I am an ambitious and hardworking individual with experience in customer service, sales, technical support and teaching. I am seeking for roles that not only will help improve my skills and capabilities, but also provide a long term career.

Education and qualifications

2001 – 2003 Saint Louis University

BS Architecture

Undergraduate

2004- 2006 STI College Baguio

Multimedia Arts

Work experience

Jan 15, 2016 – Feb 10, 2016 YR2K

(Home base) Appointment Setter

We call clients in UK and USA to set appointments for

job interviews, solar panel installation, and insurance briefings.

Dec 10, 2015 – Jan 11, 2016 Empire

(Home base) Appointment Setter

I make calls using the leads provided by the client to set

appointments.

April 12, 2012 – Nov 23, 2015 RSVP call center

ESL Teacher/ Junior Supervisor

I handle two different accounts namely a voice and non voice account. For the voice account, I serve as an English tutor for both Korean students and professionals over the phone. We follow and discuss study materials presented to these students depending on what level they are in. For the non voice account, I am a junior supervisor. I proofread, edit, and provide corrections for essays written by Korean students. Quality Assurance and Random Samplings are also part of my job as a junior supervisor.

February 2012 – April 2012 Noble Trends Unbound

Appointment Setter

I handled outbound calls for the state of Louisiana to set appointments for career briefings for an insurance company.

November 2011 – February 2012 PIEI

Contractual ESL Teacher

I served as a contractual English tutor and taught Korean students who visit the country for a few months to learn English. This was not an all year round type of job.

March 2011 – June 2011 SOESL

Part time ESL Teacher

I conducted English video classes for Korean students using different English books.

November 2010 – February 2011 PIEI

Contractual ESL Teacher

I served as a contractual English tutor and taught Korean students who visit the country for a few months to learn English. This was not an all year round type of job.

April 2010 – October 2010 Aegis People Support

Customer Service Representative

I answered inbound calls and assisted American customers regarding their student loan applications or accounts.

October 2009 – March 2010 Inter Coastal International Technologies Corporation

Front Desk Officer

I was in charge of handling queries from customers regarding services including distribution of Bosch Rexroth Spare Parts & Equipment, Automation Projects, Maintenance Programs, Machine Rehabilitation & Conversion and Technical Training and Development Programs. I also created power point presentations needed for client calls.

March 2008 – July 2009 E-Silver Connect

Office Secretary / Customer Service and Sales Representative

I assign new projects and revisions among the company’s web designers and programmers and handle emails for the first half of the shift. Then I move on to proofreading and providing quality assurance before calling customers regarding the websites that they asked us to design.

January 2008 – February 2008 PIEI

Contractual ESL Teacher

I served as a contractual English tutor and taught Korean students who visit the country for a few months to learn English. This was not an all year round type of job.

May 2006 – May 2007 SITEL

Technical Support Representative

I answered calls and troubleshot DSL, email and networking issues while providing great customer service.

January 2006 – March 2006 BTTC Fortis

Prescription Sales Agent

I handled outbound calls to sell or refill prescription meds to customers.

December 2005 – January 2006 Docu@print/ Affairs etal

Student Trainee

I assisted the company during events like weddings, birthdays, or anniversaries. I also helped with creating page layouts, graphics design, and document printing.

Additional skills and achievements

- Highly organized and hard working

- Communicates effectively with people

- Sets and meets deadlines on time

- Works well under pressure

- Capable of being a team player

- Skilled in the use of internet research tools

Projects

- Designed and created my own web page resume

- Designed a stage background for an important function

- Created a web advertisement for an Events Coordinator Company

Contact this candidate