Manager Management

JULIA E. WAYNER

** ******* **** ***********, ** 860-***-**** ********@*****.***

PROFILE

Versatile IT leader with comprehensive experience in all phases of software development life cycle. Record of planning and leading successful international software deployment and platform initiatives. Adept at training, managing, and influencing cross functional, multi national teams. Resourceful problem solver with history of identifying root causes and implementing process improvement solutions. Expertise in Lean methodologies. Skilled at interdepartmental dependency analysis. Conscientious, analytical, and quality conscious.

CORE COMPETENCIES

Business Analysis Software Development Process Improvement Change Management Budgeting & Cost Control Project Leadership Software Testing Software Implementation Value Stream Mapping

PROFESSIONAL EXPERIENCE

UNITED HEALTH GROUP, Hartford, CT.

Software Engineering Manager, Operational Data Management (June 2014 – Current) Manage a team of 15 IT staff, onshore, offshore, leads, and a manager. Manage and lead the upgrade, creation, and distribution of client requested reports (both internal and external) within enterprise cloud based and shared hosted business intelligence platforms: Cognos platform, Tableau platform, and several legacy platforms (both OTS and custom .net applications) consisting of over 100 servers in production and non production environments. Ensure systems are disaster recovery enabled, redundant, and high availability. Support over 20k users across multiple platforms. Manage and lead the implementation of an enterprise level BI offering that is internally and externally facing. Manage vendor based activities including issue tracking, licensing, and consulting.

Designed and implemented a standard work intake process utilizing HPSM/ITSM tickets to drive and measure the established platform Service Level Agreement (SLA).

Designed and published Tableau dashboard utilizing an Oracle backend data source to share SLA and responsiveness with senior management.

Led modernization of several Cognos platforms to consolidate the platform infrastructure, upgrade the platform, and create a more standard implementation to support rapid growth.

Led the integration of external BI tools (Cognos and Tableau) with the strategic provisioning application

(Optum Provisioning) enabling external clients to provision users using a self service web based tool. MASSMUTUAL, Springfield, MA

IT Director, Business & Technology Solutions (Jan. 2012 – June 2014) Manage a team of 30 IT staff and contractors supporting and developing a multitude of 28 distinct desktop, web based, mainframe, and mobile applications providing pre sales illustrations for Life, Disability, and Annuity based product offerings. Locally lead the industry wide implementation of the Software Design Lifecycle (SDLC) as part of a division wide initiative to improve quality, reliability, and maintainability of applications. Oversee architecture, project management, and production support of over 70 servers (single threaded and multi threaded) and multiple applications supporting an elaborate production and development environment (SQL and Derby back end). Plan and manage baseline budgets of 4 million to cover multiple upgrades, and operational initiatives relative to applications. Manage vendors for staff augmentation/project work and improve the quality of deliverables by creating and following robust software development process.

Increased the productivity of the team by focusing on design excellence (encapsulation and simplification)

Implemented over 250k in automations over 5 years reducing manual work and process work by 25%

Reduced production support customer facing (agent facing) issues by 25%

Guided the team through the implementation of SDLC processes adding in critical processes such as formal code reviews, process improvement brainstorming sessions, and artifact simplification sessions STANLEY BLACK & DECKER, New Britain, CT

PLM Implementation Manager (2008 2012)

Install, deploy, test, and configure ProductCenter, Windows and Web based PLM (product lifecycle management) system. Via PLM system, provide worldwide central repository for engineering, packaging, marketing, and master data. Integrate PLM system with SAP. Supervise team of 8 IT staff and consultants. Plan and manage annual budget of $275,000 to cover hardware, software, and consultant services. Oversee 12 servers located in North America, South America, Europe, and Asia and support 400+ users worldwide. Administrate SQL database to maintain security access, file integrity, and process excellence. Designed data model for each division based on specific business needs. Devised workflows for multiple processes and disciplines with built in workflow triggered Perl script customizations. Trained engineers/managers in U.S., U.K., Poland, France, Taiwan, China, and Thailand.

Improved efficiency and reduced company’s liability by consolidating and linking engineering data GERBER SCIENTIFIC, Tolland, CT

GBS Development Manager (2007 2008)

Deployed company wide training program on Lean methodologies. Managed communication and promotion of Lean business model to facilitate corporate adoption. Directed rotation program for selected Lean candidates.

Devised ISO 9001 modeled standard operating procedure process and established process company wide.

Organized, facilitated, and provided support for past, current, and future Kaizen events. Senior Analyst Special Projects Operations, Global Planning, GBS Leader (2006 2007) Prepared executive level inventory forecast for quarter end analysis. Identified opportunities and implemented improvements to SAP business related processes and data structures, resulting in cost savings.

Reduced unavailable stock from 1.7 million.

Led Kaizen events across multiple business units, improved operations using lean methodologies. UNITED TECHNOLOGIES, PRATT & WHITNEY DIVISION, East Hartford, CT & Windsor, CT Senior Software Configuration Management Analyst (2005 2006) Analyzed process management structure and determined feasibility of revisions or changes to software module for F100, F135, and F119 programs. Attended and coordinated CCB (Configuration Control Board), IPT (Integrated Process Team), and CIPT (Configuration Integrated Process Team) meetings.

Integrated changes into Team Center UG application to package all parts of engineering infrastructure, including finance, management, engineering, spares, and manufacturing. Senior Information Technology Analyst, Aftermarket Configuration Management (2004 2005) Contributed to major SAP upgrade. Interfaced with military and commercial customers to define requirements for SAP modules. Trained users and trainers on custom and out of the box SAP functionality.

Ensured smooth go live sessions for aftermarket segment.

Collaborated with ABAP developers to expand custom SAP module to index parts, therefore preventing maintenance and overhaul facilities from installing non interchangeable parts on engine in error. Configuration Management Software Analyst (2003 2004) Configuration Management Analyst (2002 2003)

Defined formal configuration software practices across all military and commercial programs. Analyzed process management structure to determine the feasibility of hardware/software revisions or changes for F119 program. Integrated changes into Unigraphics Team System application to coalesce all parts of engineering infrastructure, including finance, management, engineering, spares, and manufacturing.

Resolved design, integration, lifecycle maintenance, and cost issues for program hardware or software. UNITED TECHNOLOGIES, HAMILTON SUNDSTRAND DIVISION, Windsor Locks, CT Software Engineer (2002)

Senior Software Engineering Associate (1999 2001) Devised strategies for future use and integration. Analyze code size and subsequent assembly code to optimize design. Translated existing ADA embedded code to C++ and added functionality to engine controls based on customer specifications. Integrated translated code to conform to new microprocessor design.

AWARDS

BRAVO Award (2016) Awarded for collaboration with the business. BRAVO Award (2015) Awarded for improving processes and taking personal accountability to support end users. Hartford Business Journal 40 under 40 (2013)

Stand Out Award, Stanley Black & Decker (2011)

WIN Award, Stanley Black & Decker (2011)

Appreciation Awards, Pratt & Whitney (5 awards during 2003, 2004, and 2005) Team Achievement Award, Hamilton Sundstrand (2002) Achievement Award, Hamilton Sundstrand (2001)

Individual Achievement Award, Hamilton Sundstrand (2000) 5S Award, Hamilton Sundstrand (2000)

Comanche Team Work Award, Hamilton Sundstrand (2000) 767 400 Software Appreciation Award, Hamilton Sundstrand (1999) Team Achievement Award, Hamilton Sundstrand (1998)

EDUCATION

INDIANA UNIVERSITY, Bloomington, IN

Master of Science: Global Supply Chain Management

UNIVERSITY OF HARTFORD, West Hartford, CT

Master of Business Administration

WESTERN NEW ENGLAND COLLEGE, Springfield, MA

Bachelor of Science: Computer Science

Concentration: Engineering

UNIVERSITY OF HARTFORD, West Hartford, CT

Associates in Arts: Computer Science

TECHNICAL EXPERTISE

Software:

Microsoft Project, Visio, Outlook, Dreamweaver CS3, SAP (MM, SD, and FICO modules), DOS, GPU, Remote Desktop Protocol, Pro E Wildfire 4, Intralink, BPCS, PRISM, AS400, AutoCAD, Catia, Eclipse, Team Foundation Server (TFS), PVCS, HP ITSM, and Microsoft Visual Studio 2010 (.net Framework), Cognos 10.1, 10.2, Cognos Express, Tableau 8.3 and Tableau 9, Sagent

Languages: Perl, Perl DBI (database interface with SQL), C/C++, C#, Ada, and Java Operating Systems: Microsoft Office XP/7 and Windows Server 2003, Windows Server 2008, Windows Server 2012, Familiar with JBOSS

Hardware: GALs (gate arrays), Motorola 68020 processor, and multiple test rigs Tools: ProductCenter PLM system (OTS from Softech), TeamCenter, VAX VMS, Rational Clearcase, Microsoft Visual Source Safe, Team Foundation Server (TFS), Concur, Clarity, Planview, DB SIMS (OASIS), PVCS, Quality Center, HP Service Manager (HPSM/ITSM), GRC, Cognos BI, Tableau Desktop, Tableau Server

Databases: SQL and Microsoft Access

Web Servers:

Data

Sources/Security:

Microsoft IIS Web Server, Apache

Hadoop, Hive, Data Virtualization, SQL, Oracle, DB2, OLAP Cubes, Teradata, SAML, Access Manager, Optum Provisioning, Active Directory, LDAP

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