Customer Service Office

GUY WALKER

**** ********** **** *** *, Norfolk, VA 23503 (H) 757-***-**** (C) 757-***-**** *************@***.***

professional summary

Technically-adept ( General Clerk II) with advanced knowledge of MS Office Suite and experience

creating Excel databases and PowerPoint presentations for top executives.

skills

[50] WPM typing speed Payroll

Professional phone etiquette Advanced clerical knowledge

Excellent communication skills Conference planning

Articulate and well-spoken Travel administration

Database management Microsoft Excel certified

Customer service-oriented Spreadsheet management

Accurate and detail

Payroll Administrative support specialist

Invoice processing

work history

Civilian Payroll Specialist Jul 2001 - Jul 2009

US NAVY Virginia Beach, VA

07/2001 - 07/2009Salary: 50,000.00 USD Per YearHours per week: 40Military Personnel SpecialistDuties,

Accomplishments and Related Skills: Maintained military personnel financial records. Including payroll,

travel allowances, and related computations; prepared related reports . I trained, counseled, and

supervised military personnel with high degree of of confidentiality. I performed routine office,

receptionist, and customer service functions. Managed data files,manuals,and documents.Prepared and

maintained personnel records using MSEXCEL,MSWORD, and MSPOWERPOINT; operated office equipment,prepared reports,correspondence,travel, and other personnel documents;processed vouchers for receipt

and expenditure of public monies.applied Navy regulations in computation of pay,deductions, and

reimbursements. I applied Navy regulations.

eparation of leave records;prepares payroll checks,establishes and verifies ATM accounts and verifies and

processes dependency applications and leave documents.Provided pay, personnel administration and

transportation services to 514 customer commands encompassing 103,000 sailors 87,000 civilian employees,

and 600,000 retiree and family members annually.

General clerk II Jun 2013 - Jul 2014

Quantell,Inc Taneytown, MD

General Clerk II This is the journey level in the General Clerk Series; Positions in this class are distinguished

from those in the next lower class of General Clerk I by the assignment of duties and responsibilities

requiring a working knowledge of the subject matter and clerical procedures pertaining to the department

or section in which they are involved. Positions in this class are distinguished from those in the next higher

class of General Clerk III in that the latter performs complex and responsible clerical duties and may serve

as a lead worker.Performs a variety of difficult and responsible clerical work, taking, checking and recording

information;Opens and disperses mail;Operates a computer terminal and peripheral equipment;Checks

records and forms for completeness and accuracy;Makes appointments, answers telephones, and directs

calls to proper sources;Operates a variety of office machines;Greets and interviews visitors and directs

them to the proper source;Maintains files and filing systems.

education

High School Diploma: Current

Mt Carmel Chicago, IL

Business Admimstration: Business Administration 2007

Tidewater Community College Norfolk, VA

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