Customer Service Description

Bassem Emad Abd-el-Kader

oMobile: +2-010********

oEmail: ****************@*****.***

CAREER OBJECTIVE

To be part of good organization where my knowledge and experience of customer service can be shared, improved and position that offers opportunities for personal contribution and personal growth.

Personal Details:

Address: 93 Galal Hamad st, Sidi Basher Bahary

Date of Birth: 1/1/1987

Place of Birth: Alexandria

Nationality: Egyptian

Military Services: Done-one year

Marital Status: Married

Religion : Muslim

Experience:

Shadow Teacher & behavior modification At Modern American School from (2012- Now)

The role of the shadow teacher in the classroom is to help his/her student

Stay focused.

Participate appropriately in class.

Notify the teacher if he does not understand the material.

Function in an environment where there are many distractions.

Be positive in his/her approach to new tasks; and helping him/her to gain self-control.

improve communication by maintaining eye contact;

Encouraging him/her to ask for help from his/her teachers.

Having him/her share special interests with the children.

Helping him/her to respond appropriately to his/her classmates in social situations.

Seeing that he/she compliments his peers when appropriate.

Prompting him/her to initiate discussions with his/her peers.

Encouraging him/her to learn the interests of his/her classmates.

Behavior modification

Reinforcement (Positive and Negative)

Punishment (Positive and Negative)

Punishment

Flooding

Systematic desensitization.

Aversion

Therapy

Extinction

Shaping

Special needs Education at City Center for special needs from (2008 –2010)

Assessing students' abilities and limitations with regard to intellectual, physical, social and emotional disabilities, exceptional intellectual gifts, or specific problems of language and culture

Planning, organizing and implementing special programs to provide remedial or advanced tuition

Administering various forms of assessment and interpreting the results

Teaching basic academic subjects, and practical and self-help skills to hearing and sight impaired students

Devising instructional materials, methods and aids to assist in training and rehabilitation

Advising, instructing and counseling parents and teachers on the availability and use of special techniques

Stimulating and developing interests, abilities, manual skills and coordination

Conferring with other staff members to plan and schedule lessons for special needs students

Preparing and maintaining student data and other records and submitting report.

2007 - 2010"Abu Qir Fertilizers company"

3 years training in at public relationship department (organization of activities and media relationship)

Meet and greet the clients

Answer all calls from clients

Assist the clients in case of problem

Give all the information what the client’s needs

Know all the products that the company offering

Guide the clients to the section they want

Explain all the products that the company offering

Education

First University Bachelor of Arts

University Beirut Arab university

Major psychology

Graduation year 2010

Training Courses

Excellent written and verbal communication skills.

Strong business development skills.

Ability to operate effectively with in a group to acquire knowledge.

Ability to coordinate with team members.

High energy level and ability to work under pressure.

Self-control, ambition, hard work, serious.

Organization and planning

Judgment & Decision-making Skills

Able to handle a wide variety of administrative duties and project management tasks

The ability to multitask, and outstanding organizational skills

Problem analysis and problem-solving

Computer skills: computer programs specialty Microsoft office

(Excel – word – internet –typing – windows)

Languages Skills: Arabic (Mother tongue)

English (fluent writing & reading)

Contact this candidate