Eileen Ovalles

**** *** ****** * Manhattan, NY **030

Tel:718-***-**** / 347-***-**** * Email: actr7u@r.postjobfree.com

Objective- Obtain a position as customer service representative, where my customer relation experience can be fully utilized to improve customer satisfaction and promote the company's brand name.

SKILLS and QUALIFICATIONS

Problem Analysis - Problem Solving – Organization Skills.

Customer Service Orientation – Adaptability – Initiative, Relevant customer service course.

Strong Interpersonal – Communication Skills, Language – Fluent in English, Spanish and Portuguese.

Knowledge about customer service applications and administrative procedure.

Knowledge in Microsoft – word and 50wpm.

Telephone & Front Desk Reception, Filing, Database & Records Management, Executive & Administrative Support, Reports & Spreadsheets, Complaint Handling, Data Entry (75 WPM).

Word, Excel, PowerPoint, Access, Visio, Outlook, Windows Vista/XP.

WORK EXPERIENCE SUMMARY:

Zara Manhattan, NY

Sale Associate/Processing/Replenishment/Product Leader

August 2011 - May 2015

Help improve the store efficiency by making sure the merchandise are restocked and organized.

Greeted customers and ascertained client’s needs.

Educated clients about the merchandise to incite excitement about the company’s mission and values.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Merchandising of shoes and accessories in accordance to the corporate identity.

Oversee stock levels on floor and the stockroom.

Process and make also an inventory for replenishment shipments incoming to the store twice a week.

Assist customers and enhance the customer experience at the store.

Provide assistance in the fitting room to ensure finalization of sale.

Achieve daily sales goals daily.

Maintain a clean and neat sales floor.

Ensure sales floor stock is full, and otherwise bring in alternative stock.

Address customers concerns not only during their visit to our store but also via telephone.

McDonald's

Bronx,NY

Customer Service /Sales Associate/ Shift Manager/Hiring Manager

April 2010 – September 2014

Received customer pleasantly took their orders/POS system.

Prepared food items such as hamburgers as per the established standards.

Maintained the equipment such as oven and grill, in proper condition/ cleanliness in the work station.

Maintained a productive and safe environment.

Prepared daily cash deposits to be delivered to bank.

Opened and closed store for business.

Conducted interviews and hiring orientations.

Trained all new McDonald staff.

Aeropostale Manhattan, NY

Customer Service /Sales Associate

August 2010 - Dec 2010

Perform customer service and cash register duties.

Key customer service duties a sales associate performs including greeting customers, providing customer assistance, and offering product knowledge.

Maintain an up-to-date knowledge of deals and promotions offered at Aeropostale.

Maintaining a clean and organized store environment and stocking shelves.

McKinley Community Center

Bronx,NY

Receptionist/Administrative Assistant

March 2010 - May 2010

Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.

Answer phone calls and direct calls to appropriate parties or take messages.

Greet Visitors and determine whether they should be given access to specific individuals.

Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.

Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.

File and retrieve corporate documents, records and reports.

Open, sort, and distribute incoming correspondence, including faxes and emails.

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.

Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.

Led "cleanup" of company database and files.

Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times.

Salud Bucal Naco (Naco's Oral Health)

Santo Domingo, Dominican Republic

January 2007 - December 2009

Receptionist/Administrative Assistant

Answer and place phone calls regarding patient appointments.

Contact insurance companies regarding coverage and payment plans.

Perform clerical duties, such as copying, faxing, filing, emailing, etc.

Send payment notices to insurance companies and patients.

Receive and process payments made by patients or insurance companies.

Enter patient information into computer system.

Check-in patients, gathering all personal and insurance information needed.

Nearshore Call Center Services

Santo Domingo,Dominican Republic

January 2008-November 2009

HR Payroll Administration

Maintain base of payroll clients on all products including taxpay, paylink, direct deposit and check signing.

Contact clients daily according to schedules prepared by me; in order to obtain payroll data, including salary adjustments.

Special payments tax allocations employee deductions or adjustments.

Keys all payroll-related data necessary to process, meet appointment schedules.

Provide quality client service to maintain a high rate of client retention .

Maintain knowledge of the payroll processing system and changes in wage tax laws, to develop a trusted relationship with our clients.

Maintain client files to make sure efficient operation improved client service.

Research and resolves client and system problems to make sure accurate payroll reports tax returns.

Establish and maintains a positive working relationship with clients, agencies and coworkers to promote a positive quality service image.

Participate in conducting branch training sessions to empower develop employees.

Miilé Spa at Excellence Punta Cana

Punta Cana, Dominican Republic

January 2006 - December 2009

Receptionist/Administrative Assistant

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Maintain printers (and other office equipment); send faxes, retrieve and route incoming faxes.

Handle input of guests into the building security system.

Manage group bookings internally, creating pricing plans according to client needs.

Assist Executive Assistant with additional office duties as directed.

Nene Bakery Santo Domingo, Dominican Republic

May 2007 - October 2009

Receptionist/Administrative Assistant

Confer with customers by telephone or in person to provide information about products and services, to take or enter orders.

Cancel accounts, or obtain details of complaints.

Keep records of customers interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange billing.

Education:

Lehman College /CUNY

Bronx,NY

Bachelors Degree in Dentist Hygiene

May 2016

PERSONAL EXPERIENCE SUMMARY :

Casa Rosada ( Pink House;created in 2001 to accommodate infants with HIV/AIDS ) Santo Domingo, Dominican Republic

Community Service/ Mentor/ Tutor

September 2006 - June 2009

Developing leadership skills.

Mentored youths in teamwork seminars.

Build teamwork skills.

Managed charity events such as toy drives & blood drives.

Professional References

Zara USA Manager Senior Assistant

Reggie Azeher : 212-***-****

Zara USA General Manager

Jose Acaba : 347-***-****

Zara USA Manager Senior Assistant

Keren Gill : 347-***-****

Zara USA Supervisor

Ivettlise Figueroa : 646-***-****

McDonald's General Manager

Andrew Rodriguez : 646-***-****

Contact this candidate