Support Engineering

R BERT NEUMAN

** ********** ***** 917-***-****

Staten Island, NY 10312 ***********@*****.***

An analytical and results-driven professional, dedicated to devising innovative diagnostic solutions to fuel substantial cost- savings, increased efficiency and strea lined technical operations • Detect and resolve issues with ti eliness, ini izing downti e while assuring operational integrity • Foster a strong sense of tea work and facilitate positive e ployee/anage ent relationships • Sustain co posure in fast-paced, high-pressure environ ents • Pro ote project objectives clearly and effectively while adhering to strict schedules and budgets • Continually strive to increase IT knowledge and expertise PR FESSI NAL EXPERIENCE

L BRANDS (F RMERLY LIMITED BRANDS) – NEW Y R, NY Syste s Engineer: 2004-2016

Recipient of various individual and tea awards for technical achieve ents, special projects and years in service. LERNER NEW Y R (F RMERLY WNED BY LIMITED BRANDS) – NEW Y R, NY Desktop Support: 1994-2004 AREAS F EXPERTISE

Apple Engineering

Led and supervised the Apple Engineering Tea within a JAMF Casper Manage ent Suite environ ent; evaluated syste s for equip ent failure or perfor ance errors ensuring opti u levels of application functionality.

Evaluated, updated and aintained policies, configured profiles, created s art groups and developed packages for 1,700 Macs.

Managed and supported enterprise solutions including Acronis Access Connect hosted on Windows 2008 and 2012 servers and the Extensis Universal Type Server Font Application.

Reviewed annual aintenance contracts to verify licensing and negotiate cost-effective pricing structures with vendors.

Provided 3rd level support to 1st and 2nd level support technicians. Mobile Engineering

Managed, supported and engineered the AirWatch Mobile Device Manage ent (MDM) environ ent; served as the obile liaison to high-profile users including executives, regional/district anagers and corporate personnel.

Provided users with sea less accessibility to internal websites and SharePoint sites through the obile access gateway application Acronis Access Advanced.

Created and ad inistered user profiles for Apple and Android devices; anaged Apple Store and Google Play Store applications.

Controlled obile users’ access to file content data through AirWatch Secure Content Locker; anaged obile devices through MDM and Apple configuration utilities.

Served as the pri ary liaison between obile carriers and users regarding data connections; aintained the obile device inventory; coordinated in-house or Apple Direct obile device repair. Infrastructure Support

Supported the New York City data center which housed the building’s core infrastructure including re ote and satellite offices; aintained IDFs to including patching locations, ter inating connections, activating/deactivating ports and troubleshooting switch port issues.

Provided physical and re ote assistance for servers, teleco unications equip ent and peripheral hardware; built and aintained user extensions and voice ail boxes; as the Do ain Ad inistrator, created and oversaw user and groupshare data, IP sche as, per issions and docu entation.

Worked closely with vendors co pleting cabling installations; onitored workflow to ensure confor ance with established scopes, schedules, fiscal resources and cabling standardization.

Surveyed connectivity for network/voice oves, adds and changes; provided installation and troubleshooting support for large-scale network/hardware upgrades and odifications.

Cross-trained and entored new e ployees on data network support practices, policies and procedures. CREDENTIALS & TRAININ

AirWatch Enterprise Mobility Associate Certification • JAMF Casper Training • Various L Brands In-House Trainings TEC NICAL S ILLS

• Active Directory • Acronis Access Advanced and Connect • AirWatch (Apple Android) • Cabling • DACP • DNS • Extensis Universal Type Server • JAMF Casper (Mac) • LAN/WAN • MS Office 2013 (Mac) • MS Office 2010 (PC) • MS Server • Routers Switches • TCP/IP • VoIP (Cisco Call Manager Unity) • Windows 7

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