Support Project Manager

MUTHUKUMARSWAMI

Mobile: 630-***-****

Email: ********@*****.***

PROFILE

Lead solution architect and implementation specialist for Oracle applications in key industry sectors including Pharmaceuticals & Manufacturing

Proven aptitude to analyze and translate complex customer requirements into viable solutions for US, European, Australian customers.

Strengths include Production Support, Rollout, System Integration, Diversification, Enhancement and Interface Design, Testing, End User Training and Software Upgrades

Demonstrated consultative capabilities to build relationships and confidence across various levels of a client organization.

Over Ten years of experience implementing and supporting Oracle applications including

oOrder Management

oAdvance Supply Chain Planning (ASCP/DRP/IO)

oPurchasing

oInventory

oReceivables

oSub Ledger Accounting (SLA)

oPayables

oAdvance Pricing

oOracle Process Manufacturing (OPM)

oGeneral Ledger

PROFESSIONAL EXPERIENCE

Accenture, India 2006 to Till Date

Navistar, USA – Implementation of Oracle Modules

Project & Assignment Description

The role involved in Leading the Offshore Development Team, Ownership of solution architecting along with Testing during the project life cycle. Also played key role by resolving functional issues during the development phase

Responsibilities & Details:-

oUnderstand Navistar business process for US, Mexico, Canada & Global operation

oStaffing and Work allocation to the offshore team

oStatus Report to the Onsite Managers

oCo-ordination with the offshore Middleware (Oracle Fusion) team

oWorking Experience on various interfaces connecting the legacy systems and the Oracle System.

oInvolved in various conversion activities and made sure all conversion (Item, BPA, Supplier) completed successfully across instances

oLead the Defect call from Offshore and provided necessary updates on the defect raised by the Onshore functional team which they faced during Assembly/System/System Integration/User Acceptance Test.

Navistar, USA – Application Support (Offshore)

Project & Assignment Description

Coordinate and lead offshore team and be responsible for on time delivery and make sure their SLA are meet. Guide and coach the team to troubleshoot technical issues by providing functional inputs to the team.

Responsibilities & Details:-

oIntegral part of Technical team providing support for development and support activities in Oracle Apps R12.

oUnderstands changing business needs for the (SCM & Financial) business areas supported and the subsequent impact on internal and external applications

oPerformed fit gap analysis and development for implementation of various custom solution across modules supported

oSingle point SME for all functional related queries both for business and support team

oMaintains high productivity by completing 95% of assigned tasks within budgeted hours and within schedule

oAbility to document existing processes and recommend improvements

oShares knowledge and assists other team member as needed, mentor other consultants in business processes

Navistar, USA – Application Support (Onshore) – Current (Scope: OM, INV, QP, AR, AP, PO, ASCP, PIM & OLFM)

Project & Assignment Description:-

The role involves coordination with the Offshore Development Team, Ownership of various issue assigned to Support team and make sure the SLA are met. Also engage with client to identify the priority issues and get them addressed in a timely manner

Responsibilities & Details:-

oWorked directly with clients in managing their requests, understanding their requirements and translating functional requirements to technical specifications through hands-on analysis and coordinating with the onsite and offshore team for development/Issue resolution.

oAssisted Bunnies with various account recollection queries including Accrual / COGS / Deferred COGS

oDesigned and implemented custom solution for Inventory Replenishment using standard DRP process to suite business needs

oCoordinated and applied number Bundles & Patches to keep the system to latest patch.

oProvide end user training and direction for ad hoc data reporting

oOwned Year and Month end closure

Pfizer & Zoetis - Diversification of PAH division (Zoetis) from Pfizer

Responsibilities & Details:-

oOffshore Project Manager and Functional Lead for the Diversification Project

oUnderstood the existing process of Animal Health Division and designed solution for the new company Zoetis without any business impact to Pfizer

oResponsible for the overall delivery to implement Oracle applications (Order Management, Inventory, Receivables, Payables, OPM, Advance Pricing, General Ledger, Assets, Cash Management, Purchasing) for European line of business. Led from the requirements phase, through conversion, acceptance testing, end user training and production migration.

oInvolved in designing various interfaces connecting the legacy systems with the Oracle System

oCoordinated with the Legacy system to understand their system to map the requirement of Oracle

oConducted end user training, knowledge transition of new components/business process for the support team who does the post implementation support

oPrepared Cutover documentation and made sure the transition from LVSU – Go live – Post Support happens smoothly

oPlanning and implementing future rollouts across Globe (Australia, New Zealand, China, Canada, Mexico and other Asian Markets) ensuring compliance with in-country requirements

Pfizer & Wyeth - Oracle Financial Technology Integration of Wyeth to Pfizer

Responsibilities & Details:-

oLead the System Integration Team

oUnderstood Wyeth business process for Pharma, Consumer& Nutri and designed solution for the Wyeth process to match the existing Pfizer Business process without any business impact from Distributions perspective.

oFunctional lead to implement the Oracle applications (Order Management, Inventory, Receivables, Payables, OPM, Advance Pricing, General Ledger and Purchasing) for European line of business. Led from the requirements phase, through conversion, acceptance testing, end user training and production migration.

oDesigned and tested various interfaces connecting the legacy systems with the Oracle System.

oOCR (Oracle Configuration Request) creation, Preparation of FD’s for new component, conversion strategy document for Items, Application scope diagram, Test script preparation, execution of the scripts

oConducted end user training, knowledge transition of new components/business process for the support team who does the post implementation support

oPrepared Cutover documentation and made sure the transition from LVSU – Go live – Post Support happens smoothly

oPlanning and implementing future rollouts across Globe (Australia, New Zealand, China, Canada, Mexico and other Asian Markets) ensuring compliance with in-country requirements

Pfizer EFSS – Application Support

Responsibilities & Details:-

oOffshore Lead supporting the O2C Business Area

oResponsible for the Team to Trouble Shoot/Deliver and Close Incidents/SR as per SLA

oLiaison between Onshore and offshore Team for the greater visibility and handover of work

oKey Liaison between the Business and the Support teams for troubleshooting as well as new development per business requirements

oConducts CAR meeting and targets the improvement area

Pfizer EFSS – Rollouts of European Countries

Responsibilities & Details:-

oFunctional SME on Order Fulfillment responsible for the project life cycle from requirement analysis, design, UAT Testing, Data Validation and implementation.

oPrepared Cutover documentation and made sure the transition from LVSU – Go live – Post Support happens smoothly

oKey Liaison between the Business and the Support teams for troubleshooting as well as new development per business requirements during the rollout

TUBE INVESTMENTS OF INDIA, India 2003 to 2005

Role Description:

oCore Team member for the implementation of Oracle Applications Release 11.5.8 in Order Purchasing Modules, Oracle Order Management Modules.

oERP System maintenance and post live support as a Consultant.

oHandled 600+ User Service Request with Zero Escalations.

oMapping Client's requirements with Oracle Order Management features

oPreparing Design Document

oERP End User Training scheduled and conducted.

oEstablishment of Basic Set up in the (OM/PO) Modules

oClient Report Requirement Customization studied and formulated.

oPost Go Live Support in the above modules

oReconciliation of the purchase orders, receipts and their statuses.

oAnalyzing the root cause of the discrepancies reported.

EDUCATION

oMadras University/Sri Venkateswara College Of Engineering – Bachelor Of Technology in Information Technology

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