Customer Service Manager
Resume:
TERENCE CANDELARIA HERNANDEZ
Address: Unit *** Kata Building, Royal Palm Residences,
Barangay Ususan, Taguig
Mobile No.: (63-906-*******
Email Address: *******.*************@*****.***
OBJECTIVE
An assertive, hard-working individual with distinctive skills seeking for a position and an opportunity for growth and development.
SKILLS AND TRAINING
On-the-Job Training : SOUTHERN LUZON TECHNOLOGICAL COLLEGE
FOUNDATION, INC.
Department of Information Technology
Astillero Building, Quezon Avenue, Oro Site, Legazpi City
(300 Hours)
Skills:
oInternet and Microsoft Office Applications
oBasic Accounting
oWorks well with all levels of staff
oStrong work ethic
oTeam Player
oProficient in computer literacy such as Microsoft Word, Microsoft Excel, Microsoft Power point and Internet.
oGood communication and writing skills
oCan do multi-tasking
WORK EXPERIENCES
CASHIER CREW: Red Ribbon Bakeshop Inc.
The main responsibility of being a cashier is to be polite so that the customers would not be disappointed.
Responsible in taking orders from the customer.
Provides high level of customer service.
Entertain customers and present all their needs.
Render basic cashiering, order taking, suggestive selling and cash transaction, senior citizen discounts.
Maintain pleasant customers’ relationship and solicit more regular customers.
Do regular check up to some equipment and maintain store cleanliness and orderliness.
(March 2015 – August 2015)
STORE CREW: Goldilocks Bakeshop Inc.
Helps customers with any queries.
Responsible in preparing food and taking customer orders.
Taking inventory of products all at once.
Maintains the cleanliness of the area.
Gives constant attention with the customers.
Always be enthusiastic, attentive and fast.
Ensures that the customers are satisfied in your service.
Provides effective and exceptional service to customers.
(April 2013 – September 2013)
SERVICE CREW: Jollibee Foods Inc.
Helps customers with any queries.
Responsible in preparing food and taking customer orders.
Taking inventory of products all at once.
Maintains the cleanliness of the area.
Gives constant attention with the customers.
Always be jolly, attentive and fast.
Ensures that the customers are satisfied in your service.
Provides effective and exceptional service to customers.
Always maintain and ensure station areas’ cleanliness and organization according to Jollibee standards.
(January 2008 – August 2008)
EDUCATIONAL BACKGROUND
TERTIARY : SOUTHERN LUZON TECHNOLOGICAL COLLEGE
FOUNDATION, INC.
Two-Year Diploma Courses - Computer Programmer
(2010 – 2012)
PERSONAL INFORMATION
Age : 26 years old
Birth Date : September 14, 1989
Birth Place : Calamba, Laguna
Civil Status : Single
Religion : Catholic
Citizenship : Filipino
Gender : Male
Height : 5’4”
Weight : 90 lbs.
CHARACTER REFERENCES
Name Position Contact No.
CLARENCE ALONZO Asst. Restaurant Manager (63-926-*******
JHENN TORRES Asst. Restaurant Manager (63-917-*******
EDSEL NIEVERA Sales Associate (63-906-*******
Terence C. Hernandez Applicant
Contact this candidate