Manager Human Resources

Confidential Resume of Timeka L. Young

Timeka L. Young

Chicago, IL § 773-***-****

*********@*****.***

Results oriented leader with proven success in developing and leading initiatives that improve morale, enhance individual and group performance, and promote procedural consistency. Develops and implements human resource strategies that support business plans. Creates an environment in which people are motivated and fosters a culture of accountability, open communication, teamwork and trust. Highly persuasive with the ability to positively impact performance and build commitment. Expertise in: conflict resolution, change management, leadership development, employment law, performance management, diversity/inclusion & succession planning.

EDUCATION

Southern Illinois University, Carbondale IL Bachelor of Science

PROFESSIONAL EXPERIENCE

Insurance Auto Auctions, Westchester, Illinois 2011 - 2015

Employee Relations Manager

Human Resources Business Partner providing consultation and guidance to senior leadership and front line managers. Supported Operations, Sales and Logistics for 500+ employees, 18 states and 60 locations.

Managed complex employee relations issues including EEOC, FMLA, ADA, ethics hotline, discrimination, harassment, fraud, policy violation, policy/practice interpretation, employee conflict and performance.

Maintained knowledge of legal requirements for 18 states related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.

Designed, implemented and facilitated continuous trainings including new manager training, sexual harassment, diversity, conflict resolution, coaching, managing performance and interviewing skills.

Led employee/manager engagement sessions for teams that experienced high turnover, numerous employee complaints and poor leadership. Result: High HR visibility reduced employee escalated complaints and improved morale.

Partnered with senior leaders to provide guidance on compensation analysis. Result: Successfully aligned equitable compensation for existing staff and competitive compensation for new hires.

Initiated new companywide performance management process. Result: Changed anniversary date to focal review date which emphasized employee morale and organizational commitment to performance.

Co-managed succession planning implementation. Worked strategically with senior leadership to identify hi-potentials and implemented development plans for interim assignments for key positions.

Partnered with senior leaders to manage workforce reduction due to national business loss.

Regional lead for (6) business acquisitions within operations business unit: Provided HR and change management guidance and structure to including legal compliance, benefits, employee data, training and communication.

Served as key member for Federal Motor Carrier Safety Administration lead for commercial intrastate compliance: Result: Successfully implemented Fleet Transportation Department.

Catastrophe Response Team HR project manager for six weather related disasters. Managed volunteer assignments, ensured safety compliance, developed communication guideline and monitored compensation.

US CELLULAR, Itasca, Illinois 2005 – 2010

Regional Employee Relations/Business Partner

HR Business Partner providing SR level generalist support to retail sales, marketing, finance and engineering business units- also managed one direct report. Drive business performance by providing strategic consulting, direction & assisting in execution of business strategies. Ensured timely and equitable resolution to employee issues and a consistent application of human resource policies, procedures, practice and legal compliance.

Proactively managed and resolved high volume, complex employee relations matters in multi-site locations, which reduced escalated complaints by 15%.

Key contributor to succession planning process. Ensured critical positions and talent pipeline were robust. Increased leadership promotions 30 percent. Positions included Front Line Manager to Director of Sales.

Collaborated with leadership to promote team development and focus on key competencies.

Consulted with Talent Acquisition to analyze hiring practices, which streamlined hiring practices.

Implemented and facilitated continuous education programs including performance management, leader onboarding, discrimination, harassment and compensation training.

Led new Performance Management system rollout including process, education, support tools, communications and a calendar, which provided a consistent approach.

Effectively managed disengaged and/or marginal employees out of the organization or into roles closely aligned to their skill sets.

Championed a culture of teamwork and continuous improvement. As a result, client received the Company’s “Most improved Culture and Morale” award.

Served as Co-Chair to Regional Diversity Inclusion Counsel. Successfully implemented Diversity and Inclusion strategy that enhanced education, recruiting and brand awareness.

Recipient of the HR Business Partner Award, Inclusion Council Member of Year Award, Quarterly Dynamic Deed Winner Award and Change Agent SME for the team and the region.

HUMAN RESOURCES CONSULTANT, Chicago, Illinois 2003 – 2005

Client engagements included the following:

Human Resources Manager/Generalist, Howard Brown Health Center, Chicago, Illinois

Managed traditional human resources operations. Implemented progressive disciplinary process.

Human Resources Consultant, Rush University Medical Center, Chicago, Illinois

Managed open enrollment process during carrier switch effecting 8,000 eligible employees. Collaborated with Employee Relations and Benefit teams to develop leave of absence and FMLA procedures.

Sr. Benefits Specialist, Resurrection Health Care, Evanston, Illinois

Managed leave of absence including FMLA, STD and LTD and unemployment claims.

Recruiter, STS Staffing Services, Carol Stream, Illinois

Sourced, interviewed, recruited, negotiated salary offers and built relationships with external clients. Developed sourcing techniques through print advertising, cold calling, and employee referrals.

Evergreen Healthcare Center, Evergreen Park, Illinois 1999 – 2002

Human Resource Generalist/Manager

Managed employee relations, recruiting, leaves of absence, workers compensation in startup environment. Educated and trained managers on progressive discipline, performance management, HR policies and employment laws.

PROFESSIONAL MEMBERSHIP: SHRM 1999 - Present, written communication, team player

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