Project Management, Program Management, Operations Management

Angelo Sicurella

214-***-**** e-mail: ******@*****.***

Summary

Versatile, innovative, dedicated, results oriented leader with expertise in areas including Project Management, Operations Management, Program Management, and Business Process Improvement. Successfully managed teams/people/projects in multiple sites across the country. Highly effective communicator with excellent presentation, organizational, analytical and interpersonal skills. Excels in fast paced environment. Experienced with Six Sigma, Lean, and Kaizen methodologies.

Core Competencies

Operations Management

Program Management

Problem Solving

Transition Management

Client/Vendor Management

Project Management

Process Improvement

Team Building

Strategic Planning

Career Highlights

Coordinated the recovery of over $15M on behalf of healthcare facilities.

Reduced the inventory of auditable accounts from over 20,000 to 4,000 in seven months.

Manage the Recovery Audit Contractor (RAC) operation for three lines of business encompassing over 150 facilities.

Directed the operations of four business units and the IS department in the highly successful financial turnaround of company division from a $2.9 million loss to a $.5M gain in one year. Included managing a staff of 120 and a management team of five.

Operations Director in $100M+ annually company responsible for the daily operations of five departments.

Implemented/monitored department work/productivity standards in accordance with CMS standards

Ensured department production and quality goals were met on a consistent basis

Developed strategic plans to meet appropriate service level requirements

Successfully managed staff in multiple locations across the country

Led various functions/teams during multiple multi-million-dollar incoming and outgoing workload transitions. Required extensive interaction with all levels in the company in all divisions including Finance, HR, Facilities, etc., as well as external companies. Identified potential risks and remediation options.

Program Director over multi-million-dollar Common Working File Maintenance contract.

Retained contract for three consecutive bidding cycles, which had never been accomplished.

Oversaw team of Business Systems Specialist responsible for requirements development, testing and troubleshooting results based on change requests received, including managing complex client/vendor relationships. Processed on average approximately 40 level 1 change requests each quarter.

Achieved a 98% or higher government approval rating for each semi-annual review period.

Implemented Faxgate technology to revise the handling of approximately 500 daily incoming mail receipts resulting in a 2.5 FTE savings. Images were then accessible through the MEDS application.

Improved operations by implementing MEDS application to automate the Electronic Funds Transfer (EFT) function of the Medicare Provider Enrollment process. Received approximately 200 applications each day.

Modified the shipping process for 4,000 daily outgoing requests resulting in 100% accuracy of shipments.

Automated quarterly reporting process for monitoring providers - reducing process time from weeks to hours.

Developed workload-monitoring application to ensure department production goals were met on a regular basis.

Secured and maintained department ISO certification.

Employment History

Entrepreneur, 2015 – present

Food Services

Develop and execute business plan for start up food service’s company.

Conifer Health Solutions, 2014 - 2015

Health Services

Manager, Government Audit

Oversaw the appeal operation for Medicare and Medicaid recovery audit contractor initiated audits. Ensured facilities receive maximum reimbursement for covered services rendered.

TrailBlazer Health Enterprises, LLC (subsidiary of Blue Cross Blue Shield of SC), 2001 – 2012

Medicare Administrative Contractor

Director, Projects and Planning

Directed the daily operations of five departments. Headed company-wide Project Management efforts. Identified, reviewed, assessed and reengineered ongoing Government-mandated and/or Company initiated efforts. Oversaw a professional team of project managers and business systems specialists.

Advance Technology Support Group, 2000 - 2001

Healthcare Consulting

Independent Consultant

Conducted business process analysis and project management projects.

HealthCare Benefits Inc. (subsidiary of Blue Cross Blue Shield of TX), 1993 – 2000

Healthcare

Director, Operations

Directed all operational aspects associated with four Business Unit Teams and the Information Systems department in the disposition of all health, dental, disability and flex claims, with an operating budget in excess of $6.0 million and a staff of 120 people.

Texas Instruments Inc., 1988 – 1993

Defense Systems & Electronics Group

Production Engineer

Supported a high volume/high mix printed circuit board assembly shop for the Defense Systems and Electronics Group by supplying assembly instruction booklets, tooling, and equipment to the production lines. Included developing, tracking, and maintaining multi-million dollar methods and tooling budgets for eleven different programs.

Management Development

Business Process Engineering Methodology – Texas Instruments, Inc.

Quality Improvement Process Management College - Philip Crosby Associates, Inc.

Breakthrough Project Management – Engineering Management Society

Fundamentals of Finance and Accounting for Nonfinancial Executives – American Management Association

The Basic Principles for a Collaborative Workplace, Giving and Receiving Constructive Feedback, Proactive Listening – AchieveGlobal

Essentials of Leadership, Communicating and Listening, Coaching for Improvement, Making Meetings Work, Resolving Conflict, Mastering Interaction Skills – Development Dimensions International

Education

B.S., Industrial Engineering Technology

A.A.S., Management Engineering Technology

State University of New York College at Buffalo

Erie Community College

Buffalo, New York

Williamsville, New York

Academic All-American Collegiate Award

National Dean’s List

Dean’s List

Dean’s List

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