Service Customer

RAVONDA M. SNAPP

**** ********* **** *******, ** 45150

513-***-**** ***********@*****.***

Business Administration

Results-oriented professional with corporate business management and office expertise, exceptional client communications and relationship skills, project estimation and problem solving skills to maximize profits, cut costs and increase the productivity of your business.

Career Highlights

management-Office

Managed 32+ employees. Identified staff vacancies; recruited, interviewed and selected staff applicants. Analyzed and modified compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements

Scheduled projects in logical steps; budgeted time required to meet deadlines. Conferred with supervisory personnel, owners, clients and design professionals to discuss/resolve matters such as work procedures, complaints, and unexpected problems. Planned, organized and directed activities concerned with construction and maintenance of structures, facilities utilizing mechanical systems. Prepared/processed requisitions; purchase orders for required supplies/equipment. Purchased materials from suppliers for onsite use; satisfied contractual obligations with clients, suppliers and contractors

Prepared contracts; proposed revisions, changes/additions to contractual agreements with upper management, consultants, clients, suppliers and subcontractors. Inspected/reviewed projects to monitor compliance with contractual requirements and government regulations required to consistently meet or exceed OSHA regulations.

Developed/implemented purchasing and contract management instructions, policies and procedures. Directed, planned and implemented policies, objectives and activities of business to ensure continued operations, maximize returns on investments and increase productivity

computer skills

Proficient in MS Office including, Word, Excel, Access, Power Point, Outlook; Quick Books; Edge Estimating; Trueline

Professional Experience

Dietary Manager

Four Seasons of Washington Courthouse, Washington Courthouse, Ohio 01/14-08/15

Oversee the overall operation of the kitchen for Skilled Nursing and Assisted Living and ensure all residents receive the appropriate therapeutic diet

Responsibilities:

Monitor, train and supervise prepared meals to ensure they comply with dietary meal cards and chart documentation. Responsible for the development and training of work assignments, maintaining accurate and appropriate records, reports, files and schedules for all dietary staff, assigning specific jobs and performing quality checks on a regular basis to ensure that all State, Federal, Community and SLC standards are met. Develop, implement and maintain written policies and procedures pertaining to the ongoing functions of the dietary department. Coordinate staff education with the Servers to provide monthly in-service training on dietary policies, procedures, sanitation, food safety and diet preparation. Ensure that the kitchen meets all sanitation and food handling regulatory requirements as set forth by the State, Federal, Community and SLC. Conduct nutritional assessments on all residents in the skilled nursing and long term care departments within 72 hours of admission. Complete all documentation to comply with State, Federal, Community and SLC regulations and expectations. Observe residents' eating habits and monitor dietary problems. Conduct regular meal rounds. Participate in the cost control measures and budget implementation. Maintain confidentiality of any and all resident and employee protected health information according to HIPAA rules and regulations. Maintain confidentiality of any and all employee related records and actions including but not limited to records related to performance evaluations and corrective actions. Ensures room service orders are delivered timely and properly. Ensures smooth and timely opening of the dining room. Inspects side work to ensure completion and closes dining rooms. Assists in producing weekly schedules with budgetary guidelines for service staff. Ensures an adequate number of service employees each shift and ensures absences are covered as to not allow coverage holes. Leads the training of all new dining room employees. Assists service staff during mealtime as needed. Conducts required training sessions, weekly/monthly/quarterly. Maintains the resident request logbook and forwards these request to the chef and Dining Services Director. Is knowledgeable of all menus and descriptions. Provides supervision for special functions. Leads in Cooking as needed. Preparing scratch cooked meals and desserts. Safe serve Handlers certificate.

Service Specialist 11/13- Home Depot, Milford, Ohio

Provide Customers with Special Service needs, ordering, installation, online services, returns, problem solving and anything else deemed necessary to provide excellent Customer service.

Administrator 5/12-5/13

K & P Permitting and Tax Services, Walton, KY

Specializes in helping new and established trucking companies stay in compliance with the necessary paperwork and State requirements of the business. (permits, licensing, and fuel taxes)

Service Administrator

Debra-Kuempel Inc., Cincinnati, OH 7/01 – 9/11

Responsible for directing the daily movement of 32 certified union mechanical service technicians including dispatching, scheduling and payroll. In charge of all billing procedures for 200+ accounts. Assisted Vice President, Senior Account Managers and Managers as needed.

Education

Great Oaks Career Campuses

Advanced Microsoft Excel 3/87

Scarlet Oaks Campus – Sharonville, Ohio

Great Oaks Career Campuses

Accounting I, Accounting II 2/87

Live Oaks Campus – Milford, Ohio

East Clinton High School

Leescreek, Ohio

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